Mission

Mission is a B2B global marketplace of senior software engineers supported by best in class engineering management practice via the Mission Platform.
Our 3000+ members are based in 40+ countries (350 when I started). We work with 40+ partners located mainly in LATAM, Africa, US and Asia.
Main achievements:
- Grew the network of senior Engineers by 400% in 18 months,
- Negotiated and signed 30+ partnerships in strategic markets globally,
- Built scalable processes in sourcing, vetting and matching candidates,
- Team management and leadership, starting from scratch, of exceptional people located in different continents,
- Collected data points at all steps of our processes giving us more visibility and predictability in our operations.

Vice President, Member Operations & Partnerships

Modern Canada

- Member of the leadership team (top 50 leader at GDI Integrated Facility Services),
- Built from scratch a new and innovative franchise model targeting secondary markets in Canada including the legal agreement, definition of the service offering, the creation of an operational manual, identification and design of territories, identification and selection of systems to use (CRM, pricing, e-commerce platform etc.), franchisee profiles, go-to-market strategy, sales & marketing strategies etc.,
- Defined the offer that includes janitorial services, specialty cleaning services and a store (online and retail) for cleaning supplies and equipment distribution,
- Identified opportunities to improve revenue growth,
- Opened and lead a pilot corporate unit located in Hamilton, On,
- Implementation of the first franchisees,
- P&L creation and ownership.

Director of Franchising

Encore Travel

Member of the Executive team. Mission: lead and scale operations.
Main tasks:
- Team management of travel agents, team leaders, project managers,
- Put in place and monitored customer service satisfaction and customer experience through SLAs and KPIs,
- Implemented, scaled and improved processes using agile and 6-Sigma methodologies: online booking tools, offline solutions, back office tools, email technology etc.,
- Defined the operational strategy and structure,
- Supported Sales & Account Management teams in pre-sales: worked on pricing and overall finance for new accounts,
- Supported Sales & Account Management teams with the implementation of new clients,
- Trained new clients: built documentation and provided online and in person trainings, 
- Managed P&L.

Director, Service Delivery

Areas of expertise : business development, marketing, international expansion, partnerships.

Strengths : entrepreneurship, ability to start from scratch, international experience and network, e-commerce, negotiation, help businesses scale and grow exponentially. 

Clients : LE CHEMISEUR® (fashion), Bungalo.com (holiday rental), Oyatis (hospitality), Simplenight (travel)

Start up Advisor

Egencia, an Expedia company

Expanding Egencia's online & offline presence in Europe, the Middle-East & Africa (EMEA) via the development of strategic partnerships : 
- Identify markets where a partner is needed,
- Build the business model,
- Identify, audit and negotiate a deal with local partners,
- Responsible for the partners'​ contracts and monthly financial flow, 
- Owner of the P&L, 
- Identify opportunities to improve revenue growth,
- Lead local account management and operations,
- Support global sales for the partners' markets,
- Responsible for the local service delivered: +80 employees,
- Business owner of the expansion project across the region.

Key achievement: In a couple of years, we built a scalable business model with a network in +25 countries across EMEA only (started from zero) and we significantly increased our global footprint and international competitiveness through the win of major global accounts representing more than 30% of the EMEA business volume.

Director, Global Partners Europe, Middle East, Africa (EMEA)

Built scalable operations via strategic partnerships in 6 European countries (Spain, Italy, Switzerland, Ireland, the Netherlands and Sweden). Responsible for the P&L, the client satisfaction, the customer service teams and the Egencia offer in those markets.

Operations Manager New Countries

Carlson Wagonlit Travel

Lead the implemention of global clients in several countries in Europe or globally.

- Supported Sales during the sales processes,
- Collected data and information once therom the Sales and Account Management teams once the agreement is signed,
- Built the team of people who will be involved in the implementation process including Country Leaders,
- Built the project plan with roles and responsibilities,
- Coordinated actions and timelines per market as per agreement,
- Sat weekly reviews with the Key Stakeholders: internally and on the client side.

International Project Manager

Managed the EMEA operations of global multinational clients, led a team of 40 persons. 3 direct reports: 1 project manager and 2 customer service supervisors.
Implemented the clients: conducted gap analysis in each market, identified requirements and specificities to make sure the Saas solution (online booking tool) meets the clients expectations and matches the contractual agreement.

eCenter Operations Manager Europe, Middle East, Africa (EMEA)

With over 15 years of extensive experience in business development, negotiation, international expansion, strategic partnerships and leadership, I have honed my skills in customer service and business operations. Leveraging data and technology, I specialize in solving complex business challenges, designing impactful and scalable processes, and delivering key outcomes that drive growth and value.

Currently serving as the Vice President of Member Acquisition and Partnerships at Mission, a global market network of senior software engineers supported by best-in-class engineering management practices, I have achieved remarkable milestones. In my tenure, I propelled the network of senior engineers by an astounding 400% in just 18 months. I successfully negotiated and closed 30+ strategic partnerships in key markets worldwide. I established scalable processes for candidate sourcing, vetting, and matching, fostering efficient operations. Moreover, I led a geographically diverse team of exceptional individuals, fostering a culture of innovation and collaboration.

My expertise lies in scaling businesses from inception to generating revenue in the hundreds of millions. I prioritize customer-centric approaches in all aspects of my work, adeptly defining and executing ambitious plans even with limited resources. Data-driven decision-making is my forte, as I rely on analytics while also trusting my intuition.

I possess a unique ability to align, lead, and develop world-class teams, valuing team success over individual achievements. Transparency, meaningful communication, and the art of storytelling are integral to my leadership style, inspiring and motivating others. Continuous learning is my mantra, as I consistently strive to educate, improve, and motivate myself. I maintain composure in challenging situations and prioritize high-quality decision-making to drive organizational success. 

Let's connect and explore opportunities to collaborate and drive unparalleled growth together.

I find pleasure in meeting individuals and learning about their unique perspectives. If you're interested in discussing new business, scalability, or…. tennis and travels, please don't hesitate to contact me.

Stéphane Bâlon

Rahkar Hami Pardaz

■	Improved the speed of importing and analyzing stock market files, by 97.06% (from 17 minutes to 30 seconds).
■	Developed an accounting platform for Mutual Funds and Assets in the Stock Market using C#, jQuery, and SQL.
■	Predicted the behavior of the market (Crypto and NASDAQ) utilizing a sentiment analysis with Python.
■	Implemented SSIS packages to transform legacy databases to the new platform.

Back End Developer

Behin Logistics Iranian

■	Created an International B2B Tourism platform (Flight, Hotel, Medical, Train, Bus, Insurance, and Tourist SIM modules) using C#, jQuery, and SQL.
■	Reduced response time from 2 minutes to 5 seconds (95.83% improvement) on fetching flight information by using Redis and an efficient Fetching Mechanism.
■	Achieved 5-millisecond precision with a remarkable 73% success rate in predicting stock order times using NTP, socket programming, and a global clock.
■	Used a Python app to analyze stock market data with 1 million daily records, applying machine learning to identify the optimal asset for the next day's trade.
■	Automated data retrieval from railway websites using Selenium and web requests. Monitored railway transactions, notifying managers of changes via Telegram.
■	Designed and implemented an ETL solution with SSAS, MDX, and SSIS. Created interactive dashboards using JavaScript libraries such as d3.js to visualize KPIs for managers.
■	Developed a high-performance web service system, achieving 150 transactions per second using C# and SQL, resulting in a 46% income increase.
■	Enhanced a bulk message sender application, allowing the delivery of 3 million messages in 2.5 hours, contributing to a 26% increase in subscriber numbers.
■	Utilized partial indexing, and tuning techniques to enhance database performance for 100+ million records database.
■	Developed a runtime compiler to compile various users' commands saved in the database.

Senior Developer

Andishe Negar Azhman

■	Crafted SHLCMS (a self-built ASP.NET CMS) and launched 5 commercial websites.
■	Collaborated closely with clients, translating their visions into functional software solutions.
■	Developed 6 (web/windows C#/MSSQL) applications, including Human Resources, Office Automation, Organization Structure Management, Welfare, Restaurant Management, Asset Management systems, and Construction Cost Estimation, for a company with 12,000 personnel.
■	Successfully integrated financial databases from 154 sub-companies using SQL replication and C#.
■	Developed key performance indicators (KPIs) for construction projects with QlikView.

Senior Software Developer

NIORDC

■	Implemented a web application for HSE to cater to 20,000 personnel involved in a refinery project.
■	Developed a web app to manage 1,000 computers across 5 branches, including the central company.
■	Implemented Shell KPIs specifications using data visualization tools like QlikView and Tableau.
■	Launched over 3 websites, including NIORDC's main site, library services, and Elite Entrepreneurs.

Software Developer

Tadvin Farayand Co.

■	Developed Stockholder’s management application for 3 companies with 100 personnel.
■	Crafted an office automation application to enhance internal communication through document sharing and creating tools for visually converting documents from the old platform to the new one.
■	Designing and developing web applications for automating insurance processes.
■	Participated in creating a custom Windows app for the sale process.

Software Engineer

At Rahkar Hami Pardaz, our team has revolutionized stock market analysis, enhancing import speeds by over 97% and innovating an accounting platform for mutual funds. We've harnessed sentiment analysis to predict market trends and transformed legacy databases, ensuring seamless transitions to modern platforms. Our tools, developed using C#, jQuery, and SQL, stand as a testament to our commitment to technical excellence and market foresight.

My tenure at Behin Logistics Iranian was marked by creating a cutting-edge B2B tourism platform, where efficiency was paramount—reducing response times from minutes to seconds. We achieved groundbreaking precision in stock order predictions, leveraging NTP and socket programming. Through developing a Python application, we analyzed vast amounts of stock market data daily, applying machine learning to guide investment decisions. This strategic blend of technology and analytics underscores my dedication to delivering impactful solutions.

taplio

The Battle

Stéphane Bâlon

Hadi Loghman

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?