Mission

Mission is a B2B global marketplace of senior software engineers supported by best in class engineering management practice via the Mission Platform.
Our 3000+ members are based in 40+ countries (350 when I started). We work with 40+ partners located mainly in LATAM, Africa, US and Asia.
Main achievements:
- Grew the network of senior Engineers by 400% in 18 months,
- Negotiated and signed 30+ partnerships in strategic markets globally,
- Built scalable processes in sourcing, vetting and matching candidates,
- Team management and leadership, starting from scratch, of exceptional people located in different continents,
- Collected data points at all steps of our processes giving us more visibility and predictability in our operations.

Vice President, Member Operations & Partnerships

Modern Canada

- Member of the leadership team (top 50 leader at GDI Integrated Facility Services),
- Built from scratch a new and innovative franchise model targeting secondary markets in Canada including the legal agreement, definition of the service offering, the creation of an operational manual, identification and design of territories, identification and selection of systems to use (CRM, pricing, e-commerce platform etc.), franchisee profiles, go-to-market strategy, sales & marketing strategies etc.,
- Defined the offer that includes janitorial services, specialty cleaning services and a store (online and retail) for cleaning supplies and equipment distribution,
- Identified opportunities to improve revenue growth,
- Opened and lead a pilot corporate unit located in Hamilton, On,
- Implementation of the first franchisees,
- P&L creation and ownership.

Director of Franchising

Encore Travel

Member of the Executive team. Mission: lead and scale operations.
Main tasks:
- Team management of travel agents, team leaders, project managers,
- Put in place and monitored customer service satisfaction and customer experience through SLAs and KPIs,
- Implemented, scaled and improved processes using agile and 6-Sigma methodologies: online booking tools, offline solutions, back office tools, email technology etc.,
- Defined the operational strategy and structure,
- Supported Sales & Account Management teams in pre-sales: worked on pricing and overall finance for new accounts,
- Supported Sales & Account Management teams with the implementation of new clients,
- Trained new clients: built documentation and provided online and in person trainings, 
- Managed P&L.

Director, Service Delivery

Areas of expertise : business development, marketing, international expansion, partnerships.

Strengths : entrepreneurship, ability to start from scratch, international experience and network, e-commerce, negotiation, help businesses scale and grow exponentially. 

Clients : LE CHEMISEUR® (fashion), Bungalo.com (holiday rental), Oyatis (hospitality), Simplenight (travel)

Start up Advisor

Egencia, an Expedia company

Expanding Egencia's online & offline presence in Europe, the Middle-East & Africa (EMEA) via the development of strategic partnerships : 
- Identify markets where a partner is needed,
- Build the business model,
- Identify, audit and negotiate a deal with local partners,
- Responsible for the partners'​ contracts and monthly financial flow, 
- Owner of the P&L, 
- Identify opportunities to improve revenue growth,
- Lead local account management and operations,
- Support global sales for the partners' markets,
- Responsible for the local service delivered: +80 employees,
- Business owner of the expansion project across the region.

Key achievement: In a couple of years, we built a scalable business model with a network in +25 countries across EMEA only (started from zero) and we significantly increased our global footprint and international competitiveness through the win of major global accounts representing more than 30% of the EMEA business volume.

Director, Global Partners Europe, Middle East, Africa (EMEA)

Built scalable operations via strategic partnerships in 6 European countries (Spain, Italy, Switzerland, Ireland, the Netherlands and Sweden). Responsible for the P&L, the client satisfaction, the customer service teams and the Egencia offer in those markets.

Operations Manager New Countries

Carlson Wagonlit Travel

Lead the implemention of global clients in several countries in Europe or globally.

- Supported Sales during the sales processes,
- Collected data and information once therom the Sales and Account Management teams once the agreement is signed,
- Built the team of people who will be involved in the implementation process including Country Leaders,
- Built the project plan with roles and responsibilities,
- Coordinated actions and timelines per market as per agreement,
- Sat weekly reviews with the Key Stakeholders: internally and on the client side.

International Project Manager

Managed the EMEA operations of global multinational clients, led a team of 40 persons. 3 direct reports: 1 project manager and 2 customer service supervisors.
Implemented the clients: conducted gap analysis in each market, identified requirements and specificities to make sure the Saas solution (online booking tool) meets the clients expectations and matches the contractual agreement.

eCenter Operations Manager Europe, Middle East, Africa (EMEA)

With over 15 years of extensive experience in business development, negotiation, international expansion, strategic partnerships and leadership, I have honed my skills in customer service and business operations. Leveraging data and technology, I specialize in solving complex business challenges, designing impactful and scalable processes, and delivering key outcomes that drive growth and value.

Currently serving as the Vice President of Member Acquisition and Partnerships at Mission, a global market network of senior software engineers supported by best-in-class engineering management practices, I have achieved remarkable milestones. In my tenure, I propelled the network of senior engineers by an astounding 400% in just 18 months. I successfully negotiated and closed 30+ strategic partnerships in key markets worldwide. I established scalable processes for candidate sourcing, vetting, and matching, fostering efficient operations. Moreover, I led a geographically diverse team of exceptional individuals, fostering a culture of innovation and collaboration.

My expertise lies in scaling businesses from inception to generating revenue in the hundreds of millions. I prioritize customer-centric approaches in all aspects of my work, adeptly defining and executing ambitious plans even with limited resources. Data-driven decision-making is my forte, as I rely on analytics while also trusting my intuition.

I possess a unique ability to align, lead, and develop world-class teams, valuing team success over individual achievements. Transparency, meaningful communication, and the art of storytelling are integral to my leadership style, inspiring and motivating others. Continuous learning is my mantra, as I consistently strive to educate, improve, and motivate myself. I maintain composure in challenging situations and prioritize high-quality decision-making to drive organizational success. 

Let's connect and explore opportunities to collaborate and drive unparalleled growth together.

I find pleasure in meeting individuals and learning about their unique perspectives. If you're interested in discussing new business, scalability, or…. tennis and travels, please don't hesitate to contact me.

Stéphane Bâlon

ENGAGEMENT(S)

Fondateur & Président 

ESP Ecole Supérieure de Publicité, Communication et Marketing

Intervenant Communication - Ecole Supérieure de Publicité - Management & Communication de Crise

Pôle Léonard de Vinci

Intervenant Communication - MBA Management & Communication de Crise

Substack

Associé chez Substack

Time for the Planet

Time for the Planet est une entreprise à mission qui souhaite rassembler 1 milliard d'euros pour déployer 100 innovations luttant contre le réchauffement climatique. 
Il est possible de devenir actionnaire à partir d'un euro investi. 

Nous sommes la dernière génération à pouvoir éviter un effondrement du climat. Agissons ensemble ! 

Si vous souhaitez savoir comment vous engager, c’est par ici : https://www.time-planet.com/fr

Le site : https://www.time-planet.com
La vidéo : https://www.youtube.com/watch?v=DZnWYPM8dzg&t=4s

Associé chez Time for the Planet

CivicTechno.fr / Civic Tech 

CivicTechno.fr présente et explique l’importance des Civic Tech au grand public, aux institutionnels,
aux politiques et crée du lien entre les différentes parties prenantes.
Ce site fédére les acteurs des CivicTech en relayant l’actualité du secteur et en proposant
des interviews et des tribunes d’experts.

CivicTechno.fr propose également un annuaire collaboratif : la CivicThèque. L’objectif de cet outil
est de recenser, cartographier et connecter les civic start-up, projets, initiatives, associations,
acteurs de cet écosystème, en France et à l’étranger.

Fondateur de CivicTechno.fr, site de référence français dédié aux CivicTech

THINK TWICE 

Agence conseil en communication, stratégie d'influence, marketing digital et relations publiques. 
Nous accompagnons nos clients dans la création de leur plateforme de marque et dans la création de contenus permettant de nourrir leur ADN Marketing. 

Nos clients : nos clients souhaitent que notre collaboration reste confidentielle : TéléParis Galaxie, candidats aux élections municipales en Île-de-France et en Occitanie, accompagnement d’un dirigeant d'une chaine espagnole de Take-Away, ISCOM Paris et Toulouse, Institut Léonard de Vinci...

Stratège / Conseiller en Communication et Marketing Digital

Téléparis Galaxie 

- Pilotage et gestion des campagnes Marketing & Communication pour les marques médias produites par TéléParis Galaxie : Front Populaire, AfterFoot (la revue), MichelOnfray.com, Goldnadel.tv, SandrineSarroche.tv, Bas Les Masques, Tellement Soif...
- Création de plateformes de marques et de contenus permettant de nourrir leur ADN Marketing
- Growth Hacking, CRM, SEO, SEA, funnels de conversion
- Management des équipes 
- Pilotage des campagnes d'achat media/acquisition 
- Prospection commerciale et développement de l'offre corporate (production de contenus digitaux innovants pour des entreprises et des marques dans nos studios)
- Mesure de la performance et gestion des KPI's (Social Media, Marketing, Sales)

Directeur Marketing & Communication

Paris-Dauphine

Intervenant en Communication politique et publique 

Institut Léonard de Vinci

Strategic Communications & Influence Expert | 20+ yrs with Global TOP Brands | Distinguished Speaker at Prestigious Academic Institutions | 'Com'On en Parle!' Podcast Host | Innovator in Business & Public Engagement

J'accompagne des entreprises, institutions et personnalités dans leurs stratégies de communication 360° et d'influence. Parmi mes collaborations, des marques et groupes prestigieux comme Kering, Andros, PUMA, Kronenbourg/Carlsberg, CASTEL GROUPE, La Compagnie des Alpes ou encore la Région Île-de-France. 

Mes campagnes visent à amplifier leur impact, tout en créant un lien authentique avec leurs publics. 

Intervenant régulier dans des institutions académiques reconnues, je partage aussi mon expertise pour former les leaders de demain.

taplio

The Battle

Stéphane Bâlon

François Gombert

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