BST Global

✅ Designing and implementing customer success frameworks tailored to the unique needs of diverse client bases.
✅ Building strong client relationships through proactive communication and personalized support strategies.
✅ Driving product adoption and maximizing customer lifetime value through targeted training and onboarding programs.
✅ Leveraging data-driven insights to identify opportunities for process optimization and continuous improvement.
✅ Collaborating cross-functionally with sales, product, and support teams to ensure alignment and exceed customer expectations.

Customer Success Lead

Disability Rights Florida

Our Board of Directors establishes our goals and priorities each year. Along with the leadership team at Disability Rights Florida, the Board approves Disability Rights Florida’s budget and policies on a regular basis.

Member Board of Directors

NielsenIQ

Responsible for the leadership of three different verticals, supporting the Finance & Human Resources technology for the organization.
●	SAP SD/Billing – Senior Director leading the SAP technical team that supports $3B in billing and contracts annually. E-Invoicing, Revenue Recognition, & Service Delivery functions. 
●	Redesign/Implementation of major business processes such as Opportunity to Cash (Revenue Cycle), Procure to Pay (Procurement Cycle), Record to Report (Retorting Cycle), and Hire to Retire (Human Capital Cycle).
●	Road mapping - Led over 30+ Modernization & Operational improvement efforts to reduce severity issues to less than 1% a year for the last 3 years. Created Legacy Application and future technology roadmap to drive decision making and investments.
●	CRM Integration – Maintain technical interfaces between SAP Billing & SaaS CRM integrations.  MS Dynamics, Experlogix, Conga & Salesforce
●	Managed Analytics, KPI's, 40+ SAP consultants, Program Managers, & cross-functional teams to deliver multiple projects on time and within budget.
●	Mergers & Acquisition – Provide due diligence and post-sale of over $1.5 Billion in acquisitions and led SAP integration of over 25 global companies. 
●	Weekly team calls, training, mentoring and process resolution.

Global Director Of Technology, Mergers & Acquisitions

Nielsen Company

Prioritize initiatives and requests against diversity focus areas and provide leadership for Asian Americans Links (AAL) Employee Resource Group for the Southeast region.

ERG Leader: AAL SE Region

Manage international digital engineering programs, coordinating multiple technology stacks, and integrating solutions to meet clientele need.

Managing latest mobile ratings solution, providing the latest technologies in reaching and understanding what resonates with our clients.

Program Manager

Successfully managed a team that oversaw 20+ M&A efforts over 3 years.   Chief responsibilities included: 
●	Leveraging technology automation to identify and develop project efficiencies. 
●	Created new operating procedures that reduced integration lifecycles by 30%.
●	Developing and managing strategic partnerships within the company to facilitate faster integrations, and more precise resource needs.
●	Integrated 15+ companies, on-time, under budget, and implemented new automation in parallel.

Director Of Technology

Leading the Global integration practice for Enterprise Platforms. This team works to integrate new companies into our HR, Billing, Finance and Payroll portfolios, powered by SAP.

Successfully managed a team that oversaw 20+ M&A efforts over 3 years.   Chief responsibilities included: 
•	Leveraging technology automation to identify and develop project efficiencies. 
•	Created new operating procedures that reduced integration lifecycles by 30%.
•	Developing and managing strategic partnerships within the company to facilitate faster integrations, and more precise resource needs.

Director Mergers & Acquisitions Integration Leader

•	Responsible for assembling project plans and teamwork assignments for online platform. Direct and monitor work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. 
•	Responsible for tracking key project milestones across multiple teams, and time zones, while adjusting project plans and/or resources to meet the needs of customers. 
•	Work with Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
•	Provides subject matter expertise in areas including project management & infrastructure, setup of local project offices, project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on professional knowledge and background.
•	Co-Leader of Professional Development for Asian American Leaders, Employee Resource Group

Engineering Project Manager

Sustany Foundation

•	Responsible supporting the organization’s projects and mission to create awareness in for a more Sustainable Tampa Bay.
•	Contribute to social media and blogging efforts to raise awareness and promote organization
•	Create strategic relationships with local and national businesses to further the reach of the organization
•	Ran organizational planning and development events and offsites for multiple years.

Executive Board Member

Nielsen

Drove initiatives to assist the company in environmental responsibility strategies and collaborate with our colleagues, clients and vendors to drive forward a holistic approach that will optimize our positive impact on the environment.

Green Team Leader SE Region

PMI Tampa Bay

Member of the Professional Development team responsible for researching highly qualified speakers for professional development workshops to provide top quality, relevant education events to the chapter.

Director of Professional Development

Leslie Controls

Led team of staff & consultants, working with Senior Leadership team of the business in a rebuilding effort to fix a key Circor business unit.  
•	Manage, direct, and implement operations strategies and objectives to ensure the achievement of division’s goals.  Focuses for short-term goals are systems up-time, on-time-delivery, cost of sales, quality, gross margin, and human resources throughout the Value Stream Management (VSM) value chain. Focuses for long-term goals are the formulation, planning, and implementation of strategies for ongoing process improvements throughout the VSM value chain. 
o	Led strategies to create first IT roadmap for Power & Process organization to lay out a plan for integration of multiple companies across the globe. 
o	Development of KPI and metrics to departmental information to the business.
o	Supported corporate datacenter by providing facilities support, and scheduling and establish preventative maintenance for critical support systems (UPS, Generator, Fire Suppression, HVAC, etc.)  
o	Managed Epicor Vantage ERP environment
o	Improved system performance by 30% (response time to user) and reduced server/database processing bottlenecks by over 70% through virtualization, hardware migrations, and establishing SOP’s.
o	Enterprise PDM deployment to Circor India business and supporting the VP of Engineering o	o	Development of ECN (Engineering Change Notices) solution
o	Managed IT project to upgrade all systems to latest CAD software
o	Shop Floor software management and support (DNC,CNC, Kiosks, & Barcoding)
o	Assisted in the Quality Management System rollout 
•	Budget planning for $120 million dollar business unit.  Reduced 2013 budget by 10%.
o	Reduced capital leases by 35% on copier fleet and negotiated Managed Print contract to reduce toner cost by 70%
o	Negotiated telecom expense reduction of 50% that will save $10K/year at minimum.

Senior Information Technology Manager

CIRCOR International, Inc.

Additional role to begin leveraging expertise in managing multiple projects that are at many sites, yet similar in overlapping needs, and be able to streamline the work in those projects while creating sustainable solutions that can be shared within the organization. 
•	SOX/ITGC controls project to diagnose and remediate deficiencies within business units. 
•	Assist in the definition of the SOX/ITGC framework that will be followed by the whole organization
•	Designing Segregation of Duties standard processes to assist the business units in securing their systems. Assist global business units in completing financial risk reviews.
•	ITIL Process definition project 
•	Software Licensing Discovery and Application Portfolio project
•	Global Trade Compliance & Data Segregation project (ITAR, Import/Export Compliance)
•       Telecommunications project - 15% reduction in monthly bill by negotiating and consolidating existing service providers.

Special Projects Manager

Collaboration Portal 
Document Imaging Laserfiche 
Global ERP selection & business case projects.  
Application maintenance & development
Contracts & license management

Project Manager & Web Dev Lead

Customer Success, Executive Leadership | Strategy | M&A | Advocacy | Automation | SAP | Board of Directors

As a global tech & operations executive, I lead the IT strategy and execution key verticals: Finance, Human Resources, and Mergers and Acquisitions. With over 20 years of experience and direct leadership of teams in 12 countries, I have been fortunate to create a proven track record.  Delivering complex and high-impact projects that enhance efficiency, drive value, and foster innovation for the organization, as well as investing and building up those I am fortunate to collaborate and lead.

I am passionate about leveraging technology to solve business challenges and create opportunities for growth and improvement. I am also a diversity advocate and a community supporter, having contributed over 5000 hours of service to various non-profits. My mission is to use my leadership and expertise to make a positive difference in the world.

Santosh Mathew

KWSearch Services

KWSearch Services was formed with a mission to be the IT Staffing and Consulting partner to our clients by truly understanding their business, and aligning the critical business needs to meet their actual goals. 

Services to our partners:

Contract:

Sometimes you have short term needs and need access to technical talent fast.  Whether you’re scaling out a project team, or simply need a single consultant to augment your staff, KWSearch Services can help.  Our network comprises consultants from system administrators to architects, and everything in between.

Contract-to-Hire:

A contract-to-hire solution allows you the flexibility to assess a consultant’s capabilities before bringing them on a permanent basis.  This gives you the peace of mind knowing you hired the right candidate with the right experience you’re looking for.

Direct Placement:

Hiring permanent employees can be a daunting task.  KWSearch Services will partner with you to understand your company’s culture and values and vet candidates, not only on their skill level, but also if they will be a solid fit for the long term.

IT Consulting:

The day-to-day can take up so much time you need help with program or project planning.  KWSearch Services has the expertise needed to alleviate those time-consuming tasks.  Our consultants will first identify your business processes then design solutions to get your projects to completion.  If you need consulting on establishing standardized business processes alone, KWSearch Services can help you.

Managing Partner

iSphere

Client Relations Manager

Nuage Group

As the Client Engagement Manager for Nuage Group's Salesforce practice I'm actively engaged in daily revenue generating pursuits for the Salesforce Consulting Practice. Activities include prospecting through meetings, CRM tasks, negotiating, relationship building, networking, etc. These actions drive the implementing, maintaining, and optimizing of our client's Salesforce orgs. Ensured both client and project team have the same understanding regarding nature of projects. Generated proposals, negotiated contract terms, and closed new business through collaboration with sales and operations.  Utilized Salesforce Sales Cloud daily to ensure all activities were up to date for reporting and sales pursuits.

Nuage Group is a business & IT consulting group headquartered in Houston, TX. Our innovative Salesforce programs pair highly experienced, dedicated consultants to deliver the right solutions, drive business efficiency and automation in addition to functional and technical support to maximize your Salesforce investment.

Through our thorough assessments of the Salesforce org we are able to identify areas of focus (short & long term) to completely enhance our client's Salesforce experience.

Tools: Salesforce CRM, Google G-Suite, Zoominfo, Seamless.ai, Mojo, Vidyard, LinkedIn Sales Navigator

Client Engagement Manager | Salesforce

Competentia

Consistently executed strong business development activities such as networking, client meetings, and other networking opportunities to build a book of business. Gathered and discussed job requirements from new/current clients with hiring managers. Created commercial terms with clients that ensured strong commercial performance such as NTE (Not to exceed) rates, mark-ups, gross margin, and billing rate structures. Utilized Bullhorn CRM recruitment tool daily to track all client/candidate interactions.

As with many of us out there I have recently been laid off.  Most recently I was hired on to a historically Oil & Gas project staffing firm whose main source of revenue was SoW projects for onshore/offshore projects for the major players.  I was brought on to diversify the portfolio by starting, growing, and leading the newly formed IT division.  Needless to say 2020 took a somewhat sinister turn and things didn't necessarily work out as planned.

Tools: Bullhorn CRM, Microsoft Office 365, Seamless.ai, LinkedIn Sales Navigator

Client Development Manager

AIM Consulting Group

AIM Consulting is a rapidly growing leader in technology consulting services and solutions delivery that helps companies compete effectively in the digital world.  As the first Account Executive in the Houston region I built and grew relationships with key decision-makers with prospective enterprise clients through high activity prospecting including networking, cold-calling, email, and LinkedIn campaigns .  I properly positioned AIM’s technology consultants and professional services offerings. to our client's issues.  I was responsible for communicating client requirements to internal stakeholder teams who are responsible for talent acquisition, service delivery, project management and internal resourcing. Collaborated with those teams to evaluate consultant fit per our clients’ requirements as well as AIM’s internal requirements and, where necessary, provided feedback.  Utilized Bullhorn CRM to follow full sales cycle and prospecting strategy, as well as NetSuite to track all new projects, consultants, and billing activity.

Tools:  Bullhorn CRM, Netsuite, Microsoft 0365, Zoominfo

Account Executive

Lucas Group

As a Senior Executive Search Consultant I secured new business with prospects and existing clients in Houston market.  I successfully executed against territory and client plans to capitalize on market/industry and client opportunity. Kept all client information and sales notes up to date in Bullhorn CRM. Drove the entire sales cycle, managed client questions/escalations, and pursued opportunities to expand scope and services.  I built relationships with consultants on assignment with clients to monitor engagement and develop deeper understanding of client.

Tools: Bullhorn CRM, Zoominfo, LinkedIn Recruiter

Senior Executive Search Consultant

Kforce Inc

With Kforce I provide strategic partnerships in the Technology space.  As a Client Relations Manager I provided strategic partnerships in the technology space that enabled customers to acquire right talent more efficiently, complete initiatives, ensure compliance, and gain access to consultative guidance.  I promoted company services to clients by implementing appropriate marketing techniques for industry and region.  Responsible for  identifying new job order opportunities through client contacts and consultants via candidate marketing and relationship building. Conducted follow-up activities with clients to ensure customer satisfaction and delivery of candidate/expected services.  

Tools:  Microsoft Dynamics CRM, Microsoft 0365, DiscoveryOrg

Client Relations

Peak UpTime

Provided IT Infrastructure, data/network solutions, voice and video conferencing solutions, as well as cloud and managed services to medium sized organizations (100 – 1,500 employees).
•	Presented training to sales team on the Salesforce.com.
•	Created Scopes-of-Work and project plans, in conjunction with systems/network engineers, for client projects including ShoreTel IP PBX, LifeSize Video Conferencing, data/network, and WiFi implementations.  This allowed for projects to run smoothly with correct expectations and SLA’s in place for client and Peak.  
•	ShoreTel and Peak UpTime transfered me, alone, from Dallas to Houston to set up the Houston branch of Peak UpTime.   As the leading regional ShoreTel reseller, ShoreTel designed a plan to have Peak UpTime transfer an individual with proven ShoreTel success to Houston.  Peak, in agreement with ShoreTel, chose me to take on this task due to my knowledge, experience, motivation, and success with ShoreTel.
•	Developed and presented presentations and product demonstrations (ShoreTel and ShoreTel Sky, LifeSize, IaaS, Adtran, and Ruckus manufacturers) for specific prospects and clients.  
•	Increased breadth of solutions sold by increasing knowledge and gaining certifications with Citrix, VMWare, NetApp, and Microsoft.  25% of total revenue generated was directly due to gaining the skills necessary with these manufacturers.

Client Executive

UniComData

Sold voice, video, and data solutions to the SMB space (25 – 300 employees).
•	As the sole salesperson in the $3,500,000 per year organization I was able to add 15%+ to overall sales by adding $600,000 revenue my first year 
•	Developed a strong network in the Dallas region and built very strong ties with ShoreTel and LIfeSize.   Through these relationships and referrals 75% of my total revenue was generated.
•	By gaining certifications from Adtran (UCAS, UCSS, IN, and IPBG) the company was able to add 2 new lines of business, as well as maintain the ability to resell 2 others.

Crescent Processing Company

Corporate Sales Manager

I am a sales and business development professional passionate about the emerging technology landscape.  For the past 15+ years I've been in multiple positions within systems integration as well as IT staffing/recruiting and consulting.

Most recently I've started my own firm in IT Staffing and Consulting.  The concept of KWSearch LLC DBA KWSearch Services has been a culmination of many years of thought with no action. In my years of IT consulting and staffing I've had many clients, and partners, tell me I should start my own firm due to my ability to build strong relationships with a passion of supporting my clients and consultants once those relationships have been built. Out of that support and growth over the years KWSearch Services was born.

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Santosh Mathew

Kent Warny

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