BST Global

✅ Designing and implementing customer success frameworks tailored to the unique needs of diverse client bases.
✅ Building strong client relationships through proactive communication and personalized support strategies.
✅ Driving product adoption and maximizing customer lifetime value through targeted training and onboarding programs.
✅ Leveraging data-driven insights to identify opportunities for process optimization and continuous improvement.
✅ Collaborating cross-functionally with sales, product, and support teams to ensure alignment and exceed customer expectations.

Customer Success Lead

Disability Rights Florida

Our Board of Directors establishes our goals and priorities each year. Along with the leadership team at Disability Rights Florida, the Board approves Disability Rights Florida’s budget and policies on a regular basis.

Member Board of Directors

NielsenIQ

Responsible for the leadership of three different verticals, supporting the Finance & Human Resources technology for the organization.
●	SAP SD/Billing – Senior Director leading the SAP technical team that supports $3B in billing and contracts annually. E-Invoicing, Revenue Recognition, & Service Delivery functions. 
●	Redesign/Implementation of major business processes such as Opportunity to Cash (Revenue Cycle), Procure to Pay (Procurement Cycle), Record to Report (Retorting Cycle), and Hire to Retire (Human Capital Cycle).
●	Road mapping - Led over 30+ Modernization & Operational improvement efforts to reduce severity issues to less than 1% a year for the last 3 years. Created Legacy Application and future technology roadmap to drive decision making and investments.
●	CRM Integration – Maintain technical interfaces between SAP Billing & SaaS CRM integrations.  MS Dynamics, Experlogix, Conga & Salesforce
●	Managed Analytics, KPI's, 40+ SAP consultants, Program Managers, & cross-functional teams to deliver multiple projects on time and within budget.
●	Mergers & Acquisition – Provide due diligence and post-sale of over $1.5 Billion in acquisitions and led SAP integration of over 25 global companies. 
●	Weekly team calls, training, mentoring and process resolution.

Global Director Of Technology, Mergers & Acquisitions

Nielsen Company

Prioritize initiatives and requests against diversity focus areas and provide leadership for Asian Americans Links (AAL) Employee Resource Group for the Southeast region.

ERG Leader: AAL SE Region

Manage international digital engineering programs, coordinating multiple technology stacks, and integrating solutions to meet clientele need.

Managing latest mobile ratings solution, providing the latest technologies in reaching and understanding what resonates with our clients.

Program Manager

Successfully managed a team that oversaw 20+ M&A efforts over 3 years.   Chief responsibilities included: 
●	Leveraging technology automation to identify and develop project efficiencies. 
●	Created new operating procedures that reduced integration lifecycles by 30%.
●	Developing and managing strategic partnerships within the company to facilitate faster integrations, and more precise resource needs.
●	Integrated 15+ companies, on-time, under budget, and implemented new automation in parallel.

Director Of Technology

Leading the Global integration practice for Enterprise Platforms. This team works to integrate new companies into our HR, Billing, Finance and Payroll portfolios, powered by SAP.

Successfully managed a team that oversaw 20+ M&A efforts over 3 years.   Chief responsibilities included: 
•	Leveraging technology automation to identify and develop project efficiencies. 
•	Created new operating procedures that reduced integration lifecycles by 30%.
•	Developing and managing strategic partnerships within the company to facilitate faster integrations, and more precise resource needs.

Director Mergers & Acquisitions Integration Leader

•	Responsible for assembling project plans and teamwork assignments for online platform. Direct and monitor work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. 
•	Responsible for tracking key project milestones across multiple teams, and time zones, while adjusting project plans and/or resources to meet the needs of customers. 
•	Work with Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
•	Provides subject matter expertise in areas including project management & infrastructure, setup of local project offices, project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on professional knowledge and background.
•	Co-Leader of Professional Development for Asian American Leaders, Employee Resource Group

Engineering Project Manager

Sustany Foundation

•	Responsible supporting the organization’s projects and mission to create awareness in for a more Sustainable Tampa Bay.
•	Contribute to social media and blogging efforts to raise awareness and promote organization
•	Create strategic relationships with local and national businesses to further the reach of the organization
•	Ran organizational planning and development events and offsites for multiple years.

Executive Board Member

Nielsen

Drove initiatives to assist the company in environmental responsibility strategies and collaborate with our colleagues, clients and vendors to drive forward a holistic approach that will optimize our positive impact on the environment.

Green Team Leader SE Region

PMI Tampa Bay

Member of the Professional Development team responsible for researching highly qualified speakers for professional development workshops to provide top quality, relevant education events to the chapter.

Director of Professional Development

Leslie Controls

Led team of staff & consultants, working with Senior Leadership team of the business in a rebuilding effort to fix a key Circor business unit.  
•	Manage, direct, and implement operations strategies and objectives to ensure the achievement of division’s goals.  Focuses for short-term goals are systems up-time, on-time-delivery, cost of sales, quality, gross margin, and human resources throughout the Value Stream Management (VSM) value chain. Focuses for long-term goals are the formulation, planning, and implementation of strategies for ongoing process improvements throughout the VSM value chain. 
o	Led strategies to create first IT roadmap for Power & Process organization to lay out a plan for integration of multiple companies across the globe. 
o	Development of KPI and metrics to departmental information to the business.
o	Supported corporate datacenter by providing facilities support, and scheduling and establish preventative maintenance for critical support systems (UPS, Generator, Fire Suppression, HVAC, etc.)  
o	Managed Epicor Vantage ERP environment
o	Improved system performance by 30% (response time to user) and reduced server/database processing bottlenecks by over 70% through virtualization, hardware migrations, and establishing SOP’s.
o	Enterprise PDM deployment to Circor India business and supporting the VP of Engineering o	o	Development of ECN (Engineering Change Notices) solution
o	Managed IT project to upgrade all systems to latest CAD software
o	Shop Floor software management and support (DNC,CNC, Kiosks, & Barcoding)
o	Assisted in the Quality Management System rollout 
•	Budget planning for $120 million dollar business unit.  Reduced 2013 budget by 10%.
o	Reduced capital leases by 35% on copier fleet and negotiated Managed Print contract to reduce toner cost by 70%
o	Negotiated telecom expense reduction of 50% that will save $10K/year at minimum.

Senior Information Technology Manager

CIRCOR International, Inc.

Additional role to begin leveraging expertise in managing multiple projects that are at many sites, yet similar in overlapping needs, and be able to streamline the work in those projects while creating sustainable solutions that can be shared within the organization. 
•	SOX/ITGC controls project to diagnose and remediate deficiencies within business units. 
•	Assist in the definition of the SOX/ITGC framework that will be followed by the whole organization
•	Designing Segregation of Duties standard processes to assist the business units in securing their systems. Assist global business units in completing financial risk reviews.
•	ITIL Process definition project 
•	Software Licensing Discovery and Application Portfolio project
•	Global Trade Compliance & Data Segregation project (ITAR, Import/Export Compliance)
•       Telecommunications project - 15% reduction in monthly bill by negotiating and consolidating existing service providers.

Special Projects Manager

Collaboration Portal 
Document Imaging Laserfiche 
Global ERP selection & business case projects.  
Application maintenance & development
Contracts & license management

Project Manager & Web Dev Lead

Customer Success, Executive Leadership | Strategy | M&A | Advocacy | Automation | SAP | Board of Directors

As a global tech & operations executive, I lead the IT strategy and execution key verticals: Finance, Human Resources, and Mergers and Acquisitions. With over 20 years of experience and direct leadership of teams in 12 countries, I have been fortunate to create a proven track record.  Delivering complex and high-impact projects that enhance efficiency, drive value, and foster innovation for the organization, as well as investing and building up those I am fortunate to collaborate and lead.

I am passionate about leveraging technology to solve business challenges and create opportunities for growth and improvement. I am also a diversity advocate and a community supporter, having contributed over 5000 hours of service to various non-profits. My mission is to use my leadership and expertise to make a positive difference in the world.

Santosh Mathew

NextPath Career Partners

NextPath specializes in providing recruiting solutions servicing both local and national clients to hire outstanding people in professional roles including Sales, Marketing, Technology, Customer Success, Executive Leadership, and Consulting.

At NextPath, our approach is simple. We succeed when you do and that means we are hyper focused on growing your business or career. There isn't anything proprietary about what we do but our level of professionalism, integrity, transparency, and ability to get results is what makes us unique in an endless sea of recruiting companies.

Account Manager

Amazon

Supported the Amazon Care Team as it expanded Nationwide. Amazon Care brought first virtual-first primary and urgent care to more Amazon employees, their families, and for U.S-based employers. 

- Hired Software Developer Engineers, IOS Engineers, Business Intelligence Engineers, Senior Program Managers, Procurement Managers, Data Engineers, Senior Technical Product Managers and Senior Clinical Operations Program Managers
- Involved in weekly learning and development sessions to ensure Amazon hires and develops the best.
- Drove sourcing capabilities and delivered across a geographically dispersed team within North America to proactively build diverse technical candidate pools by leveraging all available talent channels.
- Built and maintained network of potential candidates through proactive market research and on-going relationship management. 
- Recommended ideas and strategies related to recruitment that contributed to the long-range growth of the company, implemented new processes and fine tuned standard processes for recruiting that fit within Amazon's mission to deliver the highest quality results to the customer.
- Wrote recruiting plans with deliverables, timelines and had a formal tracking process.
- Participated in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings.
- Was an Ambassador for our Learning & Development Team: taught new recruiters how to use our internal systems and held Office Hours for any general questions about the Recruiting Process.

Technical Recruiter - Amazon Care Team

Kforce Inc

Kforce is a staffing services and solutions firm that specializes in uniting flexible and direct hire professionals in Technology and Finance & Accounting, creating lasting personal relationships with over 36,000 candidates annually with more than 4,000 customers.

- Supported IT recruiting efforts for fortune 500 clients on a national scale delivery top talent in a timely manner. 
- Hired Data Analysts, Business Analysts, Project Managers, Quality Assurance Engineers, and User Acceptance Testers (UAT)
- Identified, engaged, recruited, matched and packaged qualified candidates by performing sourcing activities.
- Qualified candidates by conducting phone interviews and going through screening questions, obtaining work history, education, training, job skills and salary requirements.
- Negotiated hour and salary wages with candidate and established appropriate client bill rate as required.
- Prepared candidates before going into an interview by going through examples of their experience based off of the job requirements.
- Coordinated client interviews with candidate and communicated necessary feedback throughout the recruiting process.
- Contributed to customer service efforts by following up with candidates on their assignment, doing the little things like wish them a happy birthday, and help to re-market to new opportunities when assignment ended.

National IT Recruiter

Houzz

Houzz is the leading online platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish - online or from a mobile device. From decorating a room to building a custom home, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. With the largest residential design database in the world and a vibrant community powered by social tools, Houzz is the easiest way for people to get the design inspiration, project advice, product information and professional reviews they need to help turn ideas into reality.

- Sourced for new business partners and performed discovery calls by conducting a needs assessment to understand client goals.
- Put together an effective campaign and presented this to both small and medium sized businesses based off of their goals. 
- Managed the full sales cycle from securing new business partnerships to facilitating a smooth onboarding process.
- Provided excellent customer service by setting times every couple weeks to follow-up on closed sales and maintained ongoing relationships.

Account Executive

- Prospected new business partners across the U.S. and Canada through outbound calls.
- Created leads by assessing the business needs of small to medium sized businesses and sent over to an Account Executive to complete the sale. 
- Met and exceeded monthly sales expectations and therefore was promoted to an Account Executive.

Sales Development Representative

Alisa Ann Ruch Burn Foundation

The Alisa Ann Ruch Burn Foundation (AARBF) is a California-based nonprofit organization dedicated to preventing burns and fires and providing services to those who have been affected by a burn injury. AARBF brings together health care providers, firefighters, emergency workers, burn care professionals, burn survivors, and our community to enhance the quality of life for burn survivors.

As an Intern at the AARBF, I assisted with planning, implementing and evaluating programs to help improve the health and well-being of burn survivors and their families. I participated in a number of camps that was put on by the organization that brought families together.

Internship

The Charmant Hotel and Restaurant

The Charmant provides every guest with a personalized experience and attentive service in comfortable, high-quality surroundings.

As a waitress and hostess, I suggested appropriate food and beverage items while providing excellent customer service to people from all over the world who visited this unique Four Diamond hotel.

Server

Sunsoma: Hard Citrus

As an Intern, I worked with local business owners and managers, and built brand awareness with consumers. I was also responsible for managing the marketing for the company and redesigned the launch of the company's social media sites.

New Horizons Shelter & Outreach Centers, Inc

New Horizons Shelter and Outreach Centers, a shelter for individuals and families who have experienced domestic and sexual abuse. New Horizons is on the front lines advocating for and helping victims with many issues that some people may think do not exist in our community. 

As an Intern, I assisted with organizing a fundraising event, 'Victory over Violence'. I was responsible for contacting potential donors and sponsors to secure donations and auction items and we ended up exceeding our goals.

Bethany St. Joseph Care Center

Bethany St. Joseph Corporation has provided an array of programs and services for older adults and individuals with disabilities and prides itself as an employer of choice in its service area.

As a Certified Nursing Assistant, I provided support, genuine social engagement and assistance for patients with Alzheimer's.

Certified Nursing Assistant

Kathryn has a passion for building and maintaining strong relationships through excellent customer service characterized by mutual respect, understanding and trust.

Kathryn's capabilities include: 
- Boolean search and other advanced sourcing techniques including but not limited to: professional networking sites (LinkedIn, LinkedIn Recruiter, Entelo, Hireez, Seekout, Career Builder, Indeed)
- Excellent written, verbal, and interpersonal communication skills with the ability to communicate effectively across all levels (hiring managers, talent acquisition, co-workers, managers, and executives).
- Proficient in time management and organization with the ability to prioritize and multi-task in a fast paced, changing environment.
- Articulate in writing and executing a daily recruiting plan that involves deliverables, timelines and a tracking process.
- Coaching and mentoring new recruiters
- Process Improvement
- Being a consultative business partner
- Diversity hiring
- Proficient in MS Office (Word, Excel, Power Point, Outlook)

In her spare time, Kathryn loves to spend time with friends and family, exercise (run/bike/pilates), find live music somewhere, get lost in a good book, go to breweries/coffee shops/new restaurants and learn how to make a new dish or cocktail. 

Whether you are looking to network or find a new opportunity- let’s connect! I’d love to get to know you.

taplio

The Battle

Santosh Mathew

Kathryn Terry

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?