SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

Dept Agency

Head Of New Business at Dept

LEROI Consulting (part of Dept)

VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

9 friendly white rabbits

Supporting customers with their digital strategies, including web development, conversion and data & analytics.

Technologies: Google Analytics, TAG management, Adobe Analytics/Omniture, Matomo, Tealium, Airflow, DataFlow, ETL, SQL, dbt, DWH, Bigquery, Snowflake, Presto, SparkSQL, Tableau, Google Data Studio, Looker, Facebook, Adwords, Javascript, HMTL5/CSS3, nodejs/express, Query, AWS, GCP, nginx, SSL, git.

ga3-exporter

Founder

Peek & Cloppenburg B.V. & Co. KG, Düsseldorf

Data Architect for CRM / Customer Identity Domain within the Data Mesh Landscape of the Organisation. Defined data structures, data sources and business requirements together with the product lead. Steered implementation by team of 2 data engineers.

Data Architect

Techem Energy Services GmbH

Konzeption, Setup and Maintenance of the Tracking Setup in Adobe Analytics and Adobe Launch. A/B Testing with Adobe Target. Lead 1 team member.

Tracking Specialist

mobile.de

Strategic consulting and implementation of data models and reporting for the C2C (Customer to Customer) business unit. Worked together with the product lead and other team members to implement data driven decision. Integration of data sources, data modelling, dashboarding, big data deep dives.

Senior Data Analyst

Freelance

Online marketing, Data & Analytics and web development for various national and international customers in ecommerce and digital services. Consulting services in online strategy and digital transformation with a focus on data and analytics. Google Analytics, Omniture, Google Tag Manager, Tealium, IntelliAd, Facebook, Adwords, SQL.
http://online-marketing-handorf.de

Online Marketing, Data & Analytics, Web Development

layerjs.org

layerJS.org is an open source Javascript UI/UX library allowing intuitive, visually intense, mobile app-like experiences for web apps and websites.

layerJS’ concept resembles the principles of material design. In particular, layerJS’ frames are the papers/surfaces in material design. The stages are a convenient way to define the layout and the principal movements of the surfaces. With stages, animated transitions of the user interface can simply be defined by which frame should be shown in which stage in the next step.

Project Lead Developer

Webpgr

Webpgr brings the efficiency advantages of web builders to professional webdesign. Our platform integrates an intuitive graphical editor with flexibility in layout, web navigation and user experience. We are an international team of founders, techies, designers and geeks who believe that designers need a new way to design stunning, interactive and touching websites.

Founder & CEO

German Accelerator Inc.

Participated in Silicon Valley based startup accelerator program. Explored US market opportunities for Webpgr. Adapted product to needs of new customer group.

Participating Entrepreneur

Humboldt-Universität zu Berlin

Webpgr is an Exist funded startup offering a novel way to design and experience websites. As a spin-off it is supported by Humboldt-University and Humboldt Innovation.
Exist is a government funded program to support technology driven university spin-offs.
Build team of 3 people. Developed and managed product prototype. Successful grant application.

Exist Team Leader Project Webpgr

I'm a data & analytics expert and CEO of the Berlin based 9 friendly white rabbits data consultancy. We offer data strategy consulting, web analytics, KPI conception, reporting, funnel and customer journey analysis, business intelligence dashboards, data visualization, conversion optimization and A/B testing. Customers include startups with digital business models or established companies in digital transformation. Our technologies include, Google Analytics, Omniture, Google TAG manager, Tealium, Segment, mobile Tracking, Adjust, ETL, Bigquery, Snowflake, SQL, Tableau, Google Data Studio, Power Bi, Looker, R, Python, Javascript, HTML, AWS, GCP. 

I work with a network of freelancers and agencies with complementary skills in design, conversion optimisation, SEO, SEA, FB, TV and marketing strategy.

I do coding in my spare time,  supporting open source projects, including https://layerjs.org and https://code.google.com/p/biographer/

Previously I started Webpgr,  a novel Webdesign platform that enables designers to create touching, playful and swipeable websites in just a few clicks.  I worked in science in the field of computational biology, signal transductions in cancer and modeling of large-scale networks, Boolean approaches and network visualization.
💡

taplio

The Battle

Sander Bohlen

Thomas Handorf

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