SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

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Director Sales

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Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Sandline Global

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QuoIntelligence

Business Relationship: Building, Developing and Maintaining Customers up to C-Level with Prospects & Potential Customers 
Sales of Cyber Threat Intelligence solutions to SMEs & corporations, applying a value-driven sales approach
Responsibility for the entire sales cycle (from building up pipeline to closing sales) and the achievement of sales targets
Search of suitable & cooperation with VAP (value-added partner) as well as further sales channels

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EL-NET GROUP

People & Culture. WorkForceTransformation. Outplacement. Transfer. NewWorkNewMe.

Project Manager Business Development

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BD & KAM: Sales Manager & Consultant, Tender Management, Telemarketing & -Sales, CRM-Beziehungsmarketing: systematische Gestaltung der Kundenbeziehungsprozesse & Schulung der Berater_innen.
Meine Motivation: WIN-WIN: die Zufriedenheit der Kunden und Klienten & unser Wachstum in den Märkten zu erreichen.

BD & KAM - VBLP - Wir bringen zusammen, was zusammen gehört

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München,
Freiberufler & Anstellung

vario (https://www.deutsch-uni.com/ + https://chemieschule-bayern.de/ + https://sabel.com/ )

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Deutsche Schule Madrid, private Sprachschulen & Selbstständig

Sprachunterricht für Erwachsene und Kinder (Gruppen/Einzel) in verschiedenen Formaten (Präsenz, Telefonisch, online) und mit unterschiedlichen Medien (Klassisch, Digitale Tafel, etc.)

Vario ( https://www.dsmadrid.org/de/ + https://www.tandemmadrid.com/de/ + https://www.crackbusinessenglish.com/ + http://www.talktalkidiomas.com/ )

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Re-Bio-Lution Export Now, S.L.

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Firma: Re-Bio-Lution Export Now, S.L.

• Aufbau und Management des Zulieferernetzes ökologischer Lebensmittel in Spanien, Frankreich und Lateinamerika
• Besuch von nationalen & internationalen Erzeugermessen und Vertreibern für den deutschsprachigen Markt (DACH)
• Ausarbeitung der Angebote für Kunden auf B2B Niveau
• Erfolge: Pipeline von 100 potentiellen Kunden

Gesellschafter & Gründer

Berge Automotive Logistics S.L.

• Betreuung und Projektmanagement deutscher und internationaler Stamm-Kunden  
• Tender-Management. Preiskalkulationen, Ausschreibungsverfahren und Präsentationen von Dienstleistung 
• Neuerwerb und Betreuung von internationalen Kunden, langfristigen Partnern und Zulieferern auf B2B-Ebene
Unternehmenspräsentationen; Erstellung von Marktanalysen
• Erfolge: Akquise italienischer Neukunden im Gebrauchtwagensektor und Aufrechterhaltung eines deutschstämmigen Hauptkunden

https://bergelogistics.com/en/who-we-are/

Key-Account-Manager

CETASA, später Bergé Automotive Logistics, S.L.

• Koordination multimodaler Fahrzeuglogistik Import/ Export
• Operationale und kommerzielle Organisation von internationalen Kunden und Dienstleistern (KPI)
• Verfolgung der Qualitätsansprüche von Hauptkunden 
• Kundengewinnung komplementärer Transporte zur Kostenreduzierung
• Erfolge: Stabilisierung des Gleichgewichts zwischen Export- und Importvolumen durch internationalen Kontaktausbau auf Kunden und Zulieferebene (Kostenreduzierung Leerkilometer von 7% und Auslastungsverbesserung von 84% auf 93%)

Abteilungsleiter Internationale Logistik

Sandline Global & Sandline Germany GmbH - Inkonsistente Qualität ist die größte Herausforderung. Wir machen uns Gedanken über Qualität, damit Sie es nicht tun müssen.

iManage & eDiscovery. 

Sandline ist ein unabhängiges, von den Gründern geführtes Unternehmen, das sich der ständigen Verbesserung verschrieben hat und sich auf hohe Standards stützt.



taplio

The Battle

Sander Bohlen

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