SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

Dept Agency

Head Of New Business at Dept

LEROI Consulting (part of Dept)

VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Team Advertico

Helping companies and start-ups to become data-driven by turning data into insights into action.

✅ Marketing-Technology expert 
✅ Analytics & tracking advisor 
✅ Business intelligence consulting

Professional Marketing, Analytics and CX Freelancer

LernART Privatschule gemeinnützige GmbH

Weiterentwicklung, Aufbau und Führung der Montessori Privatschule gGmbH.

Wir wollen als unabhängige Privatschule eine Alternative zum öffentlichen Schulsystem sein. Für uns stehen das nachhaltige Wohl des Kindes, seine Fähigkeiten, Kreativität, sowie die Entwicklung seiner sozialen Kompetenz und Selbständigkeit im Vordergrund.

Geschäftsinhaber

Datentreiber

Datentreiber supports your company in the digital transformation to data-driven business models, processes and products. From the first step, the creation of a holistic data strategy and data governance, to the development of a data organisation and the empowerment of employees for data competence as well as the implementation of data architectures and the development of data solutions to the establishment of a data culture: we advise, train, coach & support you.

Datentreiber Partner

DataEngage

Host DataEngage Podcast

GTEC - German Tech Entrepreneurship Center

Mentor and Coach

TOWA. the digital growth company. 

The digital agency TOWA is based in Bregenz, Vienna, and St. Gallen.

TOWA currently employs almost 70 people and supports brands and organizations in the conception and implementation of digital projects.

With TOWA//data we provide a pragmatic and solution driven consulting approach. We will understand your key business issues and goals, show you how to achieve quick wins through the better use of data and enable you to establish a new data-driven culture within your organization.

We help our clients:
✅ to find and implement the right data strategy, 
✅ enable growth through data engineering and data science projects 
✅ combine their marketing, product and organizational goals with data and technology.

Our goal is it to enable our partners to break up their data silos to create a customer-centric environment and culture.

Director of Data Consulting

Helping companies and start-ups to become data-driven by turning data into insights into action.

✅ Marketing Technology expert 
✅ Analytics & tracking advisor 
✅ Business intelligence consulting 
✅ Web Development

Freelancer Analytics & Business Intelligence

LEROI Consulting

Supporting the Core Team with tasks related but not limited to:
✅ Business Consulting
✅ Datawarehouse Management & Construction
✅ Marketing Attribution & Analytics

Building marketing centered business intelligence solutions for corporates in order to identify, combine and optimize each step of the customer journey.

Freelance Business Consultant

GERMANTECH DIGITAL

GERMANTECH DIGITAL is a cross-industry company builder for corporations and midsized enterprises. The company was established in 2016 based on the founders experience in consulting DAX-corporations and building more than 40 companies in industries like digital, solar, internet, energy, consulting and mobile. According to the motto “Innovation as a Service”, GERMANTECH DIGITAL is building startups for its clients using a specially developed “100-day-process”. The objective of the startup portfolios is to represent the client's future digital business.

GERMANTECH DIGITAL was founded by the serial entrepreneurs Ludwig Preller (CEO) und Benjamin Rohé. Together with their partner Kevin Dykes the two of them are leading a highly specialized team of experts and founders with currently more than 20 employees. GERMANTECH DIGITAL is working with an international network of more than 250 innovation analysts. The company is headquartered in Berlin.

Consulted Industries:
- Energy
- Automotive
- NGOs
- Financial / Banking

Achievements:
✓ Setup and Incorporation of 4 new Businesses (Product, User Journey, Data Strategy, Culture)
✓ Representation of GTD at Events and Workshops (TOA, Corporate Startup Summit, VDI) 
✓ Conception of Marketing & Communication
✓ Build a Big Data Platform for Data Driven Innovation (Python/Django/Heroku/React/Javascript)

Focus:
- Conceptualization, Evaluation and Presentation of new high potential business ideas 
- Data driven Product Innovation with main emphasis on UX 
- Iteratively design, test and refine disruptive products and services

Director Business Intelligence and User Experience

Lamudi

Lamudi is a real estate classifieds marketplace operating in 30+ emerging markets. 

Achievements:
✓ Setup of new Data warehouse (DWH) and Reporting system for Business Development, Online Marketing and international Teams
✓ Integration of new feed engine to better manage the automatic generation of ad creatives
✓ Deep integration of new Salesforce setup with the Data warehouse
✓ Python Django, Management and Reporting Web-Applications (Python/Django/Heroku/React)

Focus:
- Pulling together all worldwide BI efforts into one single endeavor for a single source of truth
- Enabling a business intelligence self service (data driven) culture through the organization
-  Using data to automate mundane and repetitive marketing tasks

Head of Data and Marketing Technology (BI, OM Tec, CRO)

Lamudi is a real estate classifieds marketplace operating in 30+ emerging markets. 

Achievements:
✓ Rebuilt the complete Tracking infrastructure to allow more dynamic cross channel marketing 
✓ Moved to salesforce Marketing cloud to enable the CRM team to establish a better communication with the users
✓ Established a build measure learn process with the product management team to run better conversion rate optimization tests.
✓ Development and implementation of a mobile tracking strategy 

Focus:
- Optimizing the Conversion Rate through data informed hypothesis testing
- Enabling Marketing to achieve higher impact through automation
- Optimization of complete customer journey

Marketing Technology & Optimization Lead | Co. Head OM

Typical marketing questions I deal with:
1. In what areas can we improve to get better insights from the data we collect?
2. How can these insights be used to design personalized campaigns and increase the ROI of our marketing?
3. Is our team looking beyond powerful KPIs to gain deeper insights into our marketing activities?
4. Are we leveraging all relevant channels to achieve the best possible results?

Over the last 15 years, I've scaled marketing teams in 42 countries, built the CRM strategy for one of the largest automotive after-market players in the EU, and created and built new digital business models for SMEs based on data. As a freelancer, I now use my experience in marketing, technology, and data to help ambitious scale-ups and SMEs achieve data-driven marketing and business growth without guesswork. 

I'm a marketeer, developer, and data nerd! 

Every day I get to combine digital marketing, technology, and data to create solutions to problems for clients. The customer is always at the center of everything I do. For me, data is an indispensable resource to ideally adapt the company to its needs - both customer and the employees - to achieve the best possible result for all sides. 

In doing so, I move daily in the areas of web tracking (Google Tag Manager, Google Analytics, Matomo, Piwik), data warehouses (Redshift, Google BigQuery, SQL), business intelligence & analytics (PowerBI, Power Query, Dax, Looker, Datastudio), AI development and performance marketing (Google Ads, Facebook, LinkedIn XING Instagram). 

I am driven to generate knowledge and action guidance from existing datasets. Thanks to my many years of experience, I support my clients not only in deriving suitable marketing strategies, but also in filling them with life!

The basis for this is the development of an iterative marketing data strategy.

Additionally, as a podcaster at dataengage.io, I cover all facets of data usage in marketing and sales - with each interview partner I learn something new about how data usage can help us. 

As a speaker, you can also meet me at conferences or events where I am particularly interested in sharing my experience with others - after all, knowledge acquisition is at the forefront of all discussions!

Philipp Baron Freytag von Loringhoven

Erinnerst du dich an Rotten.com?

Die Seite, die man eigentlich nicht kannte 🤣, bei der man eigentlich nicht hinsehen wollte und trotzdem jeder mitreden konnte? 

Genau so fühlt sich Werbung heute an... 

Immer lauter. 
Immer schriller.
Wir schauen hin.

Aber nicht, weil es gut ist, sondern weil wir nicht wegsehen können.

Genauso  „Sex sells“
Alles eine biologische Abkürzung, ins Aufmerksamkeitszentrum. 

Um mal das Analogie Spiel zu spielen: 
Das sind alles digitale Autounfälle

Aufmerksamkeit ohne Bedeutung, ohne Wirkung

Was mir Sorge macht:
Marken setzen vermehrt auf Provokation, Noise, künstliche „Mutigkeit“.

Nur ersetzt Lautstärke keine Wirkung. 
Und Klicks sind keine Kaufgründe.

👉 Aufmerksamkeit ≠ Wirkung
👉 Laut ≠ relevant
👉 Klick ≠ Kauf

Wir verwechseln Reizintensität mit Relevanz.

Dabei funktioniert Werbung nur, wenn sie resoniert, nicht wenn sie triggert.


Brauchen Marken heute mehr Lautstärke, 
oder mehr Haltung?

Data Baron | Strategic and hands-on data solutions for increased revenue and effective customer acquisition | Your partner for agile marketing data strategy

Die Moderne ist nicht schnell, weil sie ungeduldig ist – sie ist schnell, weil sie Angst hat, stehenzubleiben.

Von Hartmut Rosa



Das erlebe ich bri Marketingteams immer wieder:
Neue Kanäle, 
neue Tools, 
neue Agentur, 
neues Design.

Alles wird neu gemacht, aus Angst, sonst „nicht mehr mitzuhalten“.

Aber: Marken wachsen nicht durch Tempo, sondern durch Wiederholung.

Was bei uns „alt“ wirkt, ist beim Kunden oft gerade erst angekommen.

Bekanntheit entsteht aus Vertrautheit – und Vertrauen entsteht aus Konsistenz.

Gerade jetzt, wo AI-Suche und neue Interfaces das Spiel verändern,
wird Wiedererkennbarkeit zum entscheidenden Vorteil.

Denn wer seine Marke klar positioniert, reduziert Streuverlust, senkt Akquisekosten und schafft wirtschaftliche Stabilität.

Ich sehe das in meiner Arbeit:
Die erfolgreichsten Marken sind nicht die lautesten oder neuesten, sondern die, die ihre Stimme behalten, selbst wenn alles um sie herum schreit.

Ja, wir müssen Neues wagen! 

Aber Radikalität darf überlegt und reflektiert sein. Denn der wahre Growth Hack heißt nicht „Neuanfang“, sondern Konsistenz mit Haltung.

Vater unser im Marketing,
geheiligt werde nicht dein ROAS,
sondern dein ROMI –
denn nicht der Klick erlöst uns,
sondern der Return on Sinn.

Dein Funnel komme,
dein MediaMix geschehe,
wie im Forecast, so im echten Markt.

Unser tägliches Budget gib uns heute,
und vergib uns unsere Attribution,
wie auch wir vergeben unseren falschen Modellannahmen.

Und führe uns nicht in Dashboard-Abhängigkeit,
sondern erlöse uns vom Last-Click-Glauben.

Denn dein ist die Wirkung,
und das Inkrement,
und die triangulierte Wahrheit –
in Performance, in Brand, in Human Insight.

MATCH.
Nicht Amen. 🔁

Das ist mehr oder minder meine tägliche erinnerungsvorbereitung für den Marketing Analytics Summit Deutschland und die Online Expert Days 

Wen seh ich dieses Jahr?

taplio

The Battle

Sander Bohlen

Philipp Baron Freytag von Loringhoven

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The Battle

Sander Bohlen

Philipp Baron Freytag von Loringhoven

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Engagements

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Philipp Baron Freytag von Loringhoven's LinkedIn Performance

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