SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

Dept Agency

Head Of New Business at Dept

LEROI Consulting (part of Dept)

VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Scalivo - Upgrade Your B2B Sales Approach

Helping B2B companies scale both strategically (e.g. service offering & positioning) and operationally (e.g. lead generation, sales, customer retention) as well as with key company assets such as people (e.g. head of marketing / sales, key account managers) and tools (e.g. CRM, email marketing, automation).

Learn more! --> https://www.scalivo.co

Senior Manager | Founding Team Member

In my role as team lead, I:
– Led project planning and execution (and contribute to projects as SME) within diverse stakeholder landscapes (incl. cross-departmental, and the C-suite)
– Owned proposition development and go-to-market strategies for data solutions (e.g. building a top-3 account)
– Oversaw recruiting and people development within the data consulting practice
- Coordinated regional collaboration between data practices within EMEA and beyond

Team Lead Data Consulting

- Advise B2C and B2B clients from well-funded startups to large corporates on how to become truly data-driven organizations by devising data strategies and orchestrating transformations in underlying data platforms, data governance/management, and change processes
- Help implement data platforms and roll out full-fledged data programs to, e.g., generate annual recurring cost savings of EUR 1.1m
- Support analytics functions through ad-hoc data analysis, dashboarding/data visualization and reporting automation
- Grew one of the accounts into a top-3 data consulting account (revenue up: +350%) and maintain a 100% satisfaction among associated project teams

Senior Digital Business Consultant & Sales Professional

- Advised clients from start-ups to large corporates in analytics and marketing intelligence thereby, e.g., achieving marketing ROI improvements of 20%
- Led sales activities culminating in closing two of the top-3 deal sizes in the first 12 months
- Helped build out a 10-person business consulting team enabling company revenue growth of +200% over a two year time frame

Watlanka Media

Published information products, including books and short guides, e.g., "The Aspiring Advisor: Strategies and Tools for a Successful Consulting Career", a handbook for consulting career starters, and "Got the Job... Now What?: How to Master the Corporate Game from Day 1", a manual for graduates starting a corporate career

Publisher & Author

Deloitte Consulting

Projects include a.o.:
- Major integration support of a global multi-billion dollar acquisition in mining industry
- Post-merger integration support in chemicals industry
- Support of business unit carve-out in semiconductor industry
- HR IT maturity and business requirements assessment in biochemicals industry
- Financial feasibility analysis of a multi-billion dollar sports event
- Major integration work in Swiss energy sector
- Pricing improvement for international MedTech company
- IT infrastructure analysis for global insurance company
- Strategy design for leading professional services firm
- Organisational re-design at international pharmaceutical company

Major personal accomplishments: among top-5% in peer group, promoted twice between 2011-2015 (ahead of schedule)

Management Consultant

Arab Academy for Science and Technology and Maritime Transport

Mentored a team of Egyptian students as part of Young Entrepreneurs Africa (YES Africa) programme run by AIESEC, taught how to create a socially responsible business (business idea, business plan design, market research, financial and legal aspects, implementation), led winning team: "Best Business Idea"

Teacher & Mentor

Nürnberg Messe, Tokyo

Created database of Asia-Pacific trade shows, enhanced Japanese client base through trade shows, organised tailored industry-specific business trips to Europe for Japanese clients

Intern

Kienbaum Management Consultants

Created business reports and presentations for Utilities and HR departments, worked on individual assigment about &quot;The Demographic Change and its Impact on the German Energy Sector,&quot; analysed leading energy provider's distribution and market penetration to enhance acquisition performance, moderated and maintained a multicorporate eRoom

Summer Analyst

Unilever HPC

Planned and implemented internal campaign for employee suggestion scheme

Summer Intern

With an extensive background in management consulting and a laser focus on execution, I've dedicated my career to helping teams reach their zenith of potential. I'm particularly passionate about the Theory of Constraints, identifying bottlenecks that inhibit performance and creating solutions to unleash full potential.

PROVEN TRACK RECORD IN SCALABILITY AND STRATEGIC DESIGN

Currently serving as a Senior Manager and Founding Team Member at Scalivo, I bring a pragmatic approach to scaling B2B companies. Applying my expertise in risk management, including Monte Carlo simulations, I offer solutions that are both forward-thinking and rooted in statistical analysis. With a skill set that encompasses Strategic Planning, B2B Sales & Marketing Strategy, I provide customized solutions that ensure not just growth, but scalable growth.

PEOPLE-CENTRIC LEADERSHIP FOR SUSTAINABLE SUCCESS

My previous roles, such as leading the Data Consulting practice at Dept Agency, highlighted my ability to harmonize strategy with people development. I excel in helping teams achieve their goals through empowering KPI management . After all, an empowered team is the backbone of any successful undertaking.

ACTIONABLE INSIGHTS FOR FUTURE-READY COMPANIES

I'm also the author of several books, most recently "6 Building Blocks for Successful Innovation" with Dr. Massimo Garbuio (University of Sydney), a blueprint for business leaders looking to arm themselves with actionable strategies for sustainable innovation.

WHY WORK WITH ME?

If you're looking for someone who can translate complex strategies into real-world success, while nurturing a team dynamic that fosters excellence, you're in the right place. My mission is simple: to elevate teams and companies by providing actionable, data-driven strategies that translate to meaningful growth.

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Sander Bohlen

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