SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

Dept Agency

Head Of New Business at Dept

LEROI Consulting (part of Dept)

VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

LinkedIn

- Leading LinkedIn Berlin
- Looking after DACH Search & Staffing Enterprise Business
- Looking after DACH Public Sector Business
- Looking after DACH Corporate Customers

Director LinkedIn Talent Solutions DACH

- Head of DACH Enterprise Search & Staffing
- Head of DACH LTS Public Sector
- Site Leader of Berlin Office
- evangelist for disruptive technologies
- event speaker on digitalisation 
- market education and storytelling
- pro-active skill- and performance coaching
- social recruiting and employer branding
- Growing top 30 DAX accounts

Senior Regional Head of Enterprise Sales

Leading the best team to success on DACH SMB market for Talent Solutions. Develop experienced executives and manager into their next role. Coaching and mentoring. Leading and leveraging the culture of a start-up in a corporate environment. Delivering revenue growth. social recruiting and employer branding Staffing

Head of Sales Talent Solutions DACH Region SMB

Oracle

Develop, plan and monitor demand generation strategies and activities in EMEA for SMB and ENT
Leading a team of more than 20 individuals and taking on director responsibilities in managing 
managers and peers.
Collaboration with Marketing and Sales Management in terms of productivity and efficiency.
Hire and develop new talents for international markets.
Leading sales lead management process and internal, social collaboration.
Implementing resource planning and leading lead transparency process
Develop and grow the Cloud business

Senior Business Development Manager Europe North for Cloud, SaaS and Database

Qualified Demand Generation in Sales and Talent Development for Northern Europe in SMB and ENT business. Achieving and Overachieving pipeline and revenue targets.
Managing a team of 8 individuals.
Setting up new communication models to stakeholder.
Develop all talents into their next role as account manager.
Coaching and training.
Grow and Develop the Cloud business

Business Development Manager DACH region Cloud, SaaS and Database

Developing and setting up a total new Hardware business after Oracles acquisition of sun.
Helping to grow the team and teams in Malaga.
Taking on leadership for the inside sales team.
Leveraging change management from transition to work on public sector market, named accounts, broad market and in inside sales prime roles.
Achieving and over achieving revenue targets.

Senior Internet Sales Account Manager Systems and Storage

Versatel Deutschland

Growing the fibre network market in connecting large corporation and SMB with data infrastructure.
Solution Selling of complex products.
Developing new sales strategies. 
Taking on Leadership.
Social Selling expert.

Business Account Manager  - Fibre Networks and Datacenter 

Mobile Business Partner

- Managing my Retail / b2b company with 20 employees
- delivering service and sales in telecommunications and mobile data sector
- planning and growing my retail chain in Northern Germany wit 8 outlets
- co-operating and negotiating with partners like Vodafone, t-mobile. e-plus, o2
- Developing go to market strategy 
- presenting to financial institutes for venture capital
- acting as business angel for peer companies

***Update*** Sep22

In the sense of #Alwaysbelearning I will deepen my knowledge on Aritficial Intelligence in business and
ethical context. I am doing this in a combined self learning approach with the LinkedIn Learning Path "Master the fundamentals of AI and Machine Learning" and as well with an Course at Oxford University which is called the "Oxford Artificial Intelligence Programme."

***Update***Dec21

In the past 12 month I invested in my personal development in being an inclusive, thoughtful & mindful leader. I found out more about the difference of being vs. doing and the importance of mindfulness and how to overcome the immunity to change by doing the InnerMBA program with soundstrue and NYU. After that I took the 3 month business sustainability management course with Cambridge University which really opended up my mind on the importance of sustainability and how critical the role of business is these days, to rewire our whole economy by doing a radical change to safe our planet and to improve the life of global society. The 17 SDG (Social Development Goals) and ESG became the guiding principle on all business actions I undertake and measure.  
#Neverstoplearning - we have to act now.

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My professional career kicked off with my own start-up in channel partner and webshop business. Doing 
that at the end of the 90ies required a high level of a disruptive mindest, which still is a key driver of my motivation. I am fascinated by educating and growing markets with new technologies. And by the way, I massively failed in building up my very first business. But I don´t want to miss any second of it, because I learnt so much out of this experience.

Whether it is in cloud or SaaS Business, system, server or business intelligence. All these solutions can bring a company to the next level of digitalization and change management.

I worked with Enterprise, DAX 30 and SMB businesses for many years in multinational companies. I had and have the honour to manage and lead the brightest sales talents as a senior manager from small sales teams and managers up to a floor of 100 people on DACH, BeNeLux and Nordics market. I am curious what my next play might be.

Storytelling is my passion, translating complexity into day to day language my profession. #LoveWhatYouDo

The Foundation of Culture is Hiring the right people. I love having the energy around me of enthusastic, self propelled people. The right job is about passion, fun and diversity.

taplio

The Battle

Sander Bohlen

Marc Oliver Nissen

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