SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

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Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

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Aumago GmbH

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mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Thinksurance

Principal Product Manager

Fielmann AG

Managing a team of 7 Product Managers (all levels) and 1 Product Analyst with focus on developing world-leading omnichannel products
Defined the omnichannel strategy and product roadmap that enabled seamless customer journeys across all channels
Built high performing online funnels for Fielmann´s biggest product categories, including prescription glasses, contact lenses and sunglasses

Head of Product

Built Fielmann´s first iOS app (Brille: Fielmann app) that enables easy buying of prescription glasses; as a technology showcase and MVP for future online funnels
Leading a team of Product Managers
Heavily involved in modernizing Fielmann´s digital product department by driving a strategy taskforce, leading product development workshops, and implementing a product management career path

Senior Product Manager

Zalando SE

- Product Management for several key products of Zalando (Content Creation, Home, Checkout)
- Lead of one Product Specialist as a Manager
- Product Strategy for Content Creation in a platform world
- Concept & Go Live ofModel Management Software that enables Zalando to understand model performance
- Concept & Go Live of Zalandos new home experience in 15 countries
- Conversion & Checkout optimization

Biggest success: Concept & Go Live of Zalandos new home experience in 15 countries

SPARWELT GmbH | Ein Unternehmen der RTL Mediengruppe

- Certified Scrum Product Owner in an agile environment
- Concept and implementation for a TV ready IT infrastructure 
- Roadmap development and stakeholder management for several product areas
- Introduction and controlling of product KPIs 
- Optimization of agile development processes 
- KPI based improvement of product features for the affiliate product 
- Implementation of a new CRM system to ensure seamless experience 

Biggest success: Successful monetarization of TV traffic by user centric improvement of direct traffic

Fotolia Service GmbH // wilogo.com

- Country Management D-A-CH 
- Development of Crowdsourced Design Solutions as an online product
- Improvement of existing conversion funnel
- Steering of external PR agencies
- Lead of Customer Support

Biggest success: Optimized Onsite Conversion Funnels

Country Manager D-A-CH

VZ Netzwerke Ltd

- key account management for social media customers (Electronic Arts, HARIBO, Sony PlayStation and more)
- product development for social media tools
- strategic planning and execution of large scale social media campaigns
- Consulting on creative social media concepts

Senior Concepts Manager

- account management for social media customers
- product development for social media tools
- consulting on creative social media concepts

Social Media Concepts Manager

Station54 Community Management GmbH

- key account management (Electronic Arts)
- planning and execution of online community events 
- project management and controlling

Head of Community Management

- Community manager Germany „Need for Speed“ 
- product development support for german „Need for Speed“ websites and facebook destination
- conceptual development of editorial campaigns

Online Editor & Community Manager

Komfactum - Büro für strategische Unternehmenskommunikation

Creative Consultant

DaimlerChrylser

Intern Corporate Communications

Experienced product leader, team manager and mentor with a passion for developing world-leading digital B2C products. 

I have a proven track record in building high performing product teams. Recent experience includes building a set of new customer experience product teams at Fielmann, enabling the business to drive value in an omnichannel world. 

I bring over a decade of product experience in the German digital industry, working for top industry players like Zalando and VZ Netzwerke as well as established corporations like Fielmann and startups like Adobe Fotolia.

taplio

The Battle

Sander Bohlen

Lennart Bohlen

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