SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

Dept Agency

Head Of New Business at Dept

LEROI Consulting (part of Dept)

VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Lassie

* Sales Lead at Lassie: Drove insurance sales growth from 25K to over 100K, contributing significantly to Lassie's expansion as a hyper-growth startup.

* Partnership Management: Built and managed over 120+ partnerships, driving significant business growth in the German market. (B2B Partnerships + Account Management)

* Cross-Functional Collaboration: Worked closely with tech, marketing, and customer service teams to enhance the customer experience and optimize processes.

* Market Expansion: Played a crucial role in developing the sales organization in France, contributing to market presence and revenue growth.

* Consistent Achievement: Consistently met or exceeded sales targets.

* Stakeholder Communication: Maintained clear and effective communication with stakeholders, aligning sales strategies and objectives.

* Sales Documentation: Created and ensured the accuracy of all sales-related documentation and materials.

Sales Lead

Daftari & Partners

Recognized market conditions were not favorable and opted to transition to a new role.



* Daftari & Partners specializes in comprehensive consulting services in sales and business development, offering tailored strategies to optimize sales processes and increase revenue.

Supported companies in implementing effective sales solutions and achieving their business goals.

Built up sales with start-ups, for instance:

* Establishing the German sales process at Lassie (lassie.de) and acquiring over 50 B2B partners.

* Set up, iterated, and scaled the B2C sales process, resulting in increased revenue and customer acquisition.

*Managed the sales cycle at Levity (https://levity.ai/) and Ontruck (https://www.ontruck.eu/), effectively driving business growth and securing new deals. - High volume cold calling.

* Utilized cold calling techniques to generate leads and arrange demo appointments, resulting in a robust sales pipeline.

* Successfully closed demo appointments, converting prospects into customers and driving revenue growth.

Founder & Senior Partner

packmatic

* Collaborated closely with founders to build and scale the sales process, successfully establishing B2B channels and driving revenue growth.

* Developed and implemented effective lead generation strategies, resulting in a 30% increase in qualified leads and new customer acquisitions.

* Managed the entire sales process from identification to consultation, consistently exceeding sales targets and achieving high conversion rates.

* Conducted sales forecasting and developed clear KPIs, ensuring a result-oriented approach and driving continuous improvement.

* Took full responsibility for the B2B sales funnel, proactively and independently building and expanding relationships within the industry.

* Utilized cold calling techniques to generate new business opportunities, effectively engaging potential clients and showcasing the value proposition of our products/services.

* Maintained clear and concise communication with clients throughout the sales process, ensuring a consultative and customer-centric approach.

* Demonstrated a proactive and independent mindset, consistently seeking out new opportunities and driving business growth.

Sales Manager

Klarna

* Assessed and enhanced business operations processes across DACH markets, leveraging data-driven insights to drive process improvements.

* Maintained strong stakeholder relations, effectively communicating and implementing process improvements.

* Managed collaboration with the service provider's quality team to ensure alignment and consistency in quality standards.

* Played a pivotal role in improving products through data analysis, identifying trends and opportunities for optimization.

* Facilitated the on-boarding of new quality analysts, providing training and guidance.

* Maintained clear and concise documentation of processes and improvements for knowledge transfer and consistency in quality standards.

Quality Process Analyst

* Provided high-quality delivery and was responsible to 1st line agents, consumers (B2C), and B2B clients in DACH, solving pre and post-purchase problems related to Klarna's products and services.

* Conducted evaluations and 1:1 conversations for internal quality assurance, maintaining high service standards. (Also external partners)

* Developed and implemented strategies to improve customer satisfaction, resulting in a 10% increase in positive feedback.

* Collaborated with cross-functional teams to address and resolve customer concerns efficiently.

* Maintained clear communication with stakeholders, ensuring understanding by avoiding industry-specific jargon.

* Ensured accuracy in all documentation and reports through meticulous proofreading.

* Demonstrated strong problem-solving skills, identifying root causes and implementing solutions effectively.

* Stayed updated with Klarna's products and services to provide accurate information to customers.

* Klarna values intensively internalised and practised 
https://www.klarna.com/careers/our-culture/

Service Delivery Specialist

AppYourself.net

AppYourself is an innovative startup where I had the opportunity to develop and refine my sales skills in a dynamic and growth-focused environment. My role encompassed a range of responsibilities, including:

Sales Leadership: Worked closely with the founder to manage the entire sales process, from initial cold contact to deal closure.

Targeting Medium-Sized Companies: Specialized in outbound sales to medium-sized businesses, leveraging cold calling and customer support to drive growth. (Also "KMU's)

Strategic Upselling and Cross-Selling: Identified opportunities to upsell and cross-sell, enhancing customer value and satisfaction.

Process Optimization: Continuously optimized the sales process to improve efficiency and effectiveness.
Lead Generation and Reseller Acquisition: Generated high-quality leads and successfully closed deals with potential resellers, achieving outstanding results.

This role provided a comprehensive startup experience, teaching me the importance of adaptability and strategic thinking in a fast-paced environment. It was a highly educational and rewarding time in my career.

Sales Development Representative

KS Ventures GmbH

As the second sales person in the sales team at KS Ventures GmbH, I specialized in outbound sales of high-priced digital information products across both B2B and B2C sectors. My role involved not only handling warm leads but also proactively cold calling potential clients, consistently achieving or nearly meeting sales targets through strategic outbound efforts.

In addition, I developed a deep understanding of the e-commerce sector, which allowed me to enhance our sales strategies effectively. I also played a key role in implementing and refining sales processes to maximize efficiency. Throughout my tenure, I focused on expanding my sales expertise, which significantly contributed to the growth of the business.

Creditsafe

During my time at Creditsafe, a top provider of online company credit scores and reports, I thrived in outbound B2B sales, particularly in cold calling.

I made 80 calls daily, consistently achieving direct sales over the phone.

I gained extensive knowledge in business information and maintained regular contact with management-level professionals.

I also developed and implemented effective sales processes for direct closures and actively participated in daily training sessions to improve my skills and performance.

This experience at Creditsafe built a solid foundation in sales and instilled a strong work ethic, preparing me for future roles in sales and business development.

taplio

The Battle

Sander Bohlen

Kevin Franz Rosenman

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