SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

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Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Institute of Humain Organisation

Als CDO von Humain setze ich mich dafür ein, Organisationen in der KI-Revolution zu begleiten.            Wir unterstützen Unternehmen und andere Firmen in den Bereichen KI-Strategie, Empowerment,     
Akzeptanz und Implementierung berät und unterstützt.
Mit unserem HumAIn-Framework bieten wir sowohl die Bausteine für eine robuste KI-Strategie als auch ein Schulungsprogramm für Ihre Teams an – dies stellt sicher, dass Ihre Organisation die KI-Revolution nicht nur überlebt, sondern als Pionier anführt. Unsere Bildungsprogramme befähigen Einzelpersonen,   KI verantwortungsvoll zu nutzen und führende, menschenzentrierte Organisationen der Zukunft zu gestalten.
Das Institut für Humain Organisation vereint Experten aus den Bereichen KI, Organisationsentwicklung, Bildung und ethisches Technologiedesign, um eine klare Vision, eine nachhaltige Strategie und konkrete Umsetzungen zu schaffen. Auf Wunsch implementieren und etablieren wir ein internes KI-Hub in Ihrem Unternehmen, das als zentraler Punkt für KI-Integration und Innovation dient.
Unsere Mission: Unternehmen fit für die Zukunft zu machen und sie dabei zu unterstützen,                     
die Führung in der digitalen Transformation zu übernehmen.
Das Institut für Humain Organisation strebt an, eine der führenden Beratungen für KI-Transformation in Europa zu werden. In der Zukunft werden wir unsere Erfahrungen nutzen, um eine digitale Plattform zu schaffen, die Ihnen noch effektivere Implementierungslösungen bietet.

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I am a dedicated digital expert with a keen interest in business strategies focusing on digital processes.
With greater enthusiasm, I pursue creative and analytical approaches to problem solving and appreciate the symbiosis of problem formulation, product design, data analysis and the constructive use of knowledge.

I do not define my life by materialism, but have a sense of the pleasant side of life.
I love what I do. Every time.


Kay Ackermann

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The Battle

Sander Bohlen

Kay Ackermann

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