SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

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Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Agicap Deutschland

Partnermanagement

- Informationen zu professionellem und rechtssicherem Rechnungsmanagement 
- Factoring/ Ankauf von ausstehenden Forderungen
- Überprüfung des Zahlungsprozesses
- Digitalisierung und Vereinfachung des Arbeitsprozesses

Liquiditätsberater

Tidely GmbH

Senior Sales Consultant

Ich bringe Licht in die Blackbox der Bonität....

Ich bin bereits seit 2015 in der Finanzbranche und beschäftige mich seit dem ausschließlich mit den Herausforderungen von mittelständischen Unternehmen aller Art.

Mein Fokus liegt dabei in erster Linie auf der Verbesserung der Bonität und der Liquidität.

Über die Jahre habe ich mir ein Netzwerk aufgebaut mit Kontakten zu Banken und Partnern und auch zur Ratinggesellschaften, wie der Creditreform...

Meine Aufgabe ist es zu helfen das Rechnungsmanagement zu professionalisieren, Zahlungsausfälle zu vermeinden und für Planungssicherheit zu sorgen.

Joseph Hehenwarter

taplio

The Battle

Sander Bohlen

Joseph Hehenwarter

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