SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

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Dept Agency

Head Of New Business at Dept

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VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Founder @ Setting HQ | Building workspaces that feel like home | Making the Office Search Simple

I’ve lived and worked across five continents - Malaysia, Australia, the US, Eastern Europe, and now Germany. 
Every time I moved, I had to start from scratch, trying to find a space, meet people, and begin again. 

That’s what led me to build Setting HQ - not just offices, but spaces where teams feel like they belong.

Today, we help hundreds of startups and scaleups build their homes in Germany, through offices that reflect their identity, support their growth, and make the chaos of scaling a little more human. My work lives where real estate meets momentum, helping founders turn blank space into something that actually works. 

I care about how teams grow, how culture shows up physically, and why the office still matters (especially when you’re building across borders). 
If you’re expanding into Germany, or just tired of offices that don’t reflect who you are, let’s talk.

Johnathan Teh

€43M raised by a Berlin startup to ease nurse burnout. 

That’s the kind of news I actually pause for.

voize is building AI tools that reduce admin load for care workers.
Building a company like this out of Germany isn’t easy. Healthcare is heavily regulated, trust is hard to earn, and the margin for error is low.
But if you can make something work here, it usually means the fundamentals are strong.

Berlin gets dismissed sometimes as “still emerging.” But more and more, I see real businesses getting built here. Products that don’t just pitch well, but actually land. Founders who are comfortable moving slower, because they know they’re building something that has to last.

voize is a good reminder that not all innovation needs to come with a big launch. Sometimes it just shows up in the work.
And Berlin is quietly becoming a place where that work can thrive.

Google just committed €5.5 billion to Germany.

Not for PR. Not for press tours. For infrastructure.
A new data centre in Dietzenbach. A bigger footprint in Munich, Berlin, Frankfurt. Heat systems for thousands of homes. Long-term energy partnerships. Quietly building the kind of backbone that makes a market work.

These aren’t symbolic gestures. They’re operational ones.
Because even the biggest tech companies still care about where they build and how stable, credible, and connected that location is.

I’ve been seeing this up close too.
Companies aren’t treating Germany like a “test market” anymore. They’re setting up shop, hiring locally, and thinking long term.

Why?
Because despite the complexity, this country still delivers on three things that matter: talent, infrastructure, and trust.

Google knows it.
And if you’re building in Europe, you should too.

“Johnathan, you’re my best boss ever.”

And no, I didn’t pay her.
No, we weren’t doing performance reviews.

She said it years after we’d worked together. Out of nowhere. I thought she was joking.

I asked if she wanted a reference. Or money. Or the last slice of cake. She just laughed.

We hadn’t spoken in a while. But it still felt familiar.

The truth is, the best teams don’t dissolve just because the contracts end. The good ones leave a mark. They show up later, sometimes when you need them most.
It’s easy to talk about culture when things are going well. But the stuff that lasts usually comes from the weird in-between moments. The offhand jokes. The small kindnesses. The way you solve problems without making each other feel small.

You don’t need to be someone’s “best boss.” But if people can leave your team and still feel like they can come back - ask, share, laugh, reconnect - then you built something that matters.

And chances are, they’ll go and build that for someone else too.

Something big happened in Germany in 2024.
Everyone saw the headline.
Almost no one caught what it actually changed.

Yes, dual citizenship became legal.
That’s not the story.
What didn’t make headlines?
How that single law just shifted the future of its startup ecosystem.

You can now become German in 5 years.
You don’t have to give up your original passport.
And that’s not just good PR.
It changes who builds here, and who stays.

Before this, the game was short-term.
Founders came to raise. Operators came to scale.
And most left once the visa ran out or the startup folded.
Now?
Germany isn’t just somewhere you work. It’s somewhere you can root.
And here’s the part most people miss: 
This isn’t just about founders.
It’s about the engineers from Lagos, the marketers from São Paulo, the operators from Mumbai.
The ones who kept startups running, but were always one visa renewal away from goodbye.

There are over 14M people in Germany with foreign passports.
Many of them work in tech.
Most of them weren’t allowed to truly belong. Until now.
This is less about identity. More about infrastructure.
Because when people stop feeling replaceable, they commit differently.
They hire smarter.
They plan further.
They build things that last.

The law changed last year.
The impact will show up in headcount, retention, IP, exits.
Not today. But soon.
And if you’re not watching what happens next, you’ll miss the real story.

We’re looking for a Chief of Staff 🔥
(Think: operator, integrator, un-blocker of chaos.)

I'm looking for my future right-hand!

You’ll:
– Help drive the company forward - across sales, ops, finance, product, and people
– Connect dots most people don’t even see
– Keep me (and the team) focused, sane, and shipping
– Make things real-fast

You:
– Live in Berlin
– Can write, speak, and think like a founder (even if you aren’t one… yet)
– Thrive on context-switching without losing the plot
– Have strong instincts and stronger follow-through
– Are either a technical generalist or a brilliant strategic operator

This is not a remote role. This is in the room, sleeves rolled up, decisions made in real-time.

DM me. Tell me why you’re the one.
If you’ve ever dreamed of being the “#2 who gets sh*t done”, this might be it.

PS: Tag someone who should see this. Or send it to someone who’s secretly been ready to run the show.

You ever walk into an office and feel like you’re about to get a root canal?

That’s the problem.
It’s not desks or meetings or even the commute.
It’s the feeling that this place wasn’t made for actual humans.
Too quiet to talk. Too beige to breathe. Too many chairs that feel like they were designed to punish posture.

But then you walk into a space that gets it. 
Where the light’s a little warmer. 
The couch has actually been sat on. 
The plants are alive and not just for show.
And suddenly, people show up different.
They stay longer. Smile more. Not because someone gave them free lunch. But because they feel like they can exhale.

We don’t design “cool” offices.
We design offices where people feel okay being themselves.
That’s when the good stuff happens. The real conversations. The unexpected ideas. The actual collaboration.

Turns out, you don’t need a ping-pong table for that.
Just a space that doesn’t feel like a punishment.

PS: Leave the root canals to your dentist 😆

You don’t Google things anymore. You ask ChatGPT.
Berlin’s already building for that.

Peec AI just raised $21 million to help brands figure out what these new search engines are saying about them, and what to do about it.
It’s a big win. But it also says something bigger.

AI isn’t just a buzzword here. It’s a business. Real clients. Real revenue. Real teams scaling fast.
Berlin is where a lot of the next chapter is getting written.

Congrats to Daniel, Tobias, and Marius. Solid work.

taplio

The Battle

Sander Bohlen

Johnathan Teh

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The Battle

Sander Bohlen

Johnathan Teh

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Johnathan Teh's LinkedIn Performance

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