SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

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alaTest

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Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Monospace:Design

At monospace we design brands for big visions, for entrepreneurs who want to do good and for innovators who care about their brands' impact on people's lives.

I lead our design team and consult our customers on brand strategy.
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Founder, Managing Partner & Creative Director

Marken, die herausstechen, gewinnen. Marken, die Vertrauen schaffen, bleiben.

In den letzten 10 Jahren durfte ich B2B-Unternehmen wie Hama, Shieldex, Biotec und OWL-IT unterstützen, ihre Marken zu transformieren und ihre Marktposition zu stärken. Mein Fokus liegt dabei auf schnellen, effizienten Prozessen – perfekt abgestimmt auf die Herausforderungen einer digitalen und schnelllebigen Welt.

Möchtest auch du dein Unternehmen zur führenden Marke machen, die …
– Vertrauen zu Kunden und Partnern aufbaut?
– nachhaltig Kunden und Mitarbeiter gewinnt und bindet?
– beständiges, langfristiges Wachstum ermöglicht?
– Marketingkosten und -ressourcen spart?

Der Weg dorthin beginnt mit einem kostenfreien 30-Minuten-Markencheck. 
In der persönlichen 1:1 Live-Analyse erhältst Du:
Einen klaren Blick auf mögliche Risiken und verborgene Potenziale deiner Marke,
und sofort umsetzbare Quick-Wins mit direkter Wirkung.

Nutze die Gelegenheit – buche unten deinen kostenlosen Slot.

Daniel Albert

taplio

The Battle

Sander Bohlen

Daniel Albert

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