SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

Dept Agency

Head Of New Business at Dept

LEROI Consulting (part of Dept)

VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Elevion Green

Building a new sales division focused on business development for complementary products and services within the Elevion Group.

Group Sales Projects Lead

Special Projects Manager

project avalanche

Hands on sales consulting, guiding founders to develop a repeatable sales model for successful scaling.

Where I have the biggest impact:
🔗 Founding teams transitioning away from founder led sales
🎯 ICP Validation
📈 Streamlining sales activities 
💡 Sparring 
🇩🇪 Going from 0-1 in german speaking markets

Some examples of my work:
Elevion Green: EU Compliance Service Market Entry Assessment 
deepskydata.com: ICP validation & streamlining sales activities -> 3x pipeline growth, sharpened ICP and messaging
scalivo.co: new market entry, ICP validation -> 4 enterprise and 2 mid-market new ICP meetings within the first week
shitshow.de: C-Level sparring to rework sales motion -> new sales org and dedicated sales hire to fuel growth

Fractional Sales Consulting

Tidely GmbH

Main sales wide achievements:
⬇️ Shortening sales cycle -> down 70%
⬆️ Increasing conversion rate -> up 27% 
⬆️ Increasing avg deal -> size by 28%
🔗 Implemented structured sales process from SQL to CSM handover for efficiency & consistency
📊 Implemented sales reporting for actionable insights
🤝 Initiated strategic partnership for market expansion
💲 Setup of a sales compensation plan according to overall company goals
🎯 Training and development of existing team

Solvemate

IMPACT:
Top of the leaderboard in
2019,2020,2021 and 2022
Expansion rate 65% 
NRR 135%
Responsible for 80% of the Enterprise ARR (net new & retention)

Key Driver of DACH Expansion: Successfully expanded Solvemate contributing significantly to the company's successful 2022 acquisition.

🎯 Identify and target relevant prospects
🔎 Prepare and run discovery meetings
🎤 Host product demonstrations
🔦 Scope requirements (IT, Security ,GDPR, Business)
⚓ Manage various stakeholders on both sides
💲 Negotiate commercial terms (VP,Board,C-Level, Procurement, Tender/Public Sector)
⛵ Facilitate smooth onboarding with CSM
📈 Identify expansion opportunities and collaborate closely with CSM to ensure full renewal and continued growth of up to 28 accounts
🤝 Collaboration w/ marketing on creation and conceptualization of case studies and webinars

Omnichannel low code Automation platform for customer service. Joined as 1st AE for the main market DACH. Driving GTM, new business, retention and expansion.

Senior Account Executive

itravel Individual Travel GmbH

I helped itravel with their Sales and Online Marketing setup. This includes implementing new SaaS solutions to automize processes and finding new approaches to increase e.g. the sales teams effectiveness and profitability.

Head of Customer Intelligence

During my time as a Senior Sales Manager I was responsible for the complete sales funnel from first contact to close, acquisition of national and international key accounts, contract negotiation on C-level and board-level, testing new sales markets (BE, NE, SE, NO, UK, SA) and winning reference customers, testing sales approaches for the new launched product Adspert RTB, acquisition of key accounts for Adspert RTB and the training of new sales, SDR and account management staff.

Senior Sales Manager

mySwissChocolate AG

Chocolate-as-a-Service Platform. Hired as 1st KAM at mySwissChocolate AG.
- Complete sales funnel from first contact to close
- Acquisition of enterprise reference customers
- Contract negotiation on C-level and board-level 
- Testing different sales approaches in different target groups
- Management of an AdWords freelancer and a graphic designer
- Training the sales development team

Company acquisition by Aeschbach Chocolatier AG.

Senior Key Account Manager

Key responsibilities: complete sales funnel from first contact to close, acquisition of national and international key accounts, contract negotiation on C-level and board-level, first contact person for all customer requests in regards of Google AdWords, consulting for bidding strategies, seasonalities and attribution models, identifying underperfomant algorithms, assisting cooperation partners in CH and DK.

Key Account Manager

Online & Mobile Marketing | Projects

Online Marketing Consultant / Interim Online Marketing Manager focussed on PPC, landing page optimization and social media.

Planned, built and ran campaigns among others with:
- Germania Fluggesellschaft mbH
- MAERZ Muenchen KG
- Infopark AG (now JustRelate Group GmbH)
- servtag GmbH (now Ströer Media Deutschland GmbH)
- GOING PUBLIC! Akademie für Finanzberatung AG & Co. KG

Freiberufler | Selbstständiger

Laukaz Analytics & Investment GmbH

Working for Laukaz Analytics & Investment GmbH I built milestone roadmaps for online marketing and sales strategies to obtain government grants and loans for IT innovation projects (ProFIT&ZIM) from
Investitionsbank Berlin.

Consultant ProFIT & ZIM

Senior Account Executive at Solvemate

🚀 SaaS Sales Professional with Proven Track Record 🚀

With more than a decade of experience specializing in SaaS sales within early-stage startups, I've navigated complex negotiations with C-level executives and VPs without a strong brand in the background.  I've led numerous businesses in smoothly transitioning from founder-led sales to scalable sales.

🔑 Key Impact & Achievements:

Avg Deal size Mid-Market & Enterprise 55k€
Avg ARR growth: 1.7 within 6 months

Consistent Top Performer: In my two longest positions I've been recognized as the consistent top performer while activley supporting my new joining peers to gain traction fast. 

First Man on the Ground: I've had the privilege of joining three companies in their early stages, serving as the first point of contact on the ground whilst transitioning away from founder led sales. 
All three of these companies had a successful exit.

Team Leadership: Having transitioned into a leadership role, I've successfully led and developed a sales team, fostering a culture of transparency, commitment and individual growth.

Efficiency and focus on the things that move the needle is the key for me. 

If you are looking for a nativ german with experience working in international organizations helping them drive their growth in the DACH region, you've just found your unicorn.

taplio

The Battle

Sander Bohlen

Christopher Spott

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