SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

Consulting and coaching on all topics around startup B2B Sales and people related stuff: lead generation, pitching, presenting, negotiation, founder relationships, hiring etc.

Sales Consulting/Coaching

Podigee – Podcast Hosting & Analytics

Chief Revenue Officer

Dept Agency

Head Of New Business at Dept

LEROI Consulting (part of Dept)

VP of Sales

Aumago GmbH

Chief Sales Officer

mySwissChocolate.ch & chocogreets.com

Director Sales

Weeklymize.com

Founder | Sales & Marketing

Adspert | Bidmanagement GmbH

Head of Sales

alaTest

Senior Sales Manager D-A-CH

Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

UNITE

Comvest Holding AG

Comvest Holding is a private investment company based in Berlin. Comvest Holding and its affiliated Comvest investment companies unite behind them a group of shareholders with many years of entrepreneurial experience in the fields of financial technology, digital marketing, system catering, logistics, mechanical and plant engineering, and professional soccer. With the approach "entrepreneurs invest in companies", Comvest invests in unlisted companies with growth prospects with the aim of long-term asset accumulation.

Supervisory Board Member

NYALA

Seed Investor

Invesdor DACH

beets&roots

beets&roots is a fast-growing, fast-casual food company that pursues a modern system catering concept. With a strong food tech approach, beets&roots combines healthy, high-quality meals with innovative technologies. The company now operates 19 stores in various cities in Germany and relies on an omni-channel approach that encompasses the restaurants, travel, B2B catering, delivery and retail.

Some results:
- Digitalization of the B2B sales area,
- Scalable growth with lower customer acquisition costs,
- Reorganization of the data structure in the central CRM and ERP system Salesforce and in the connected systems,
- Revenue growth and profit margin increased, while sales costs significantly reduced.

Interim CSO

B2B Media Group

B2B Media Group is a B2B data technology provider. The company aggregates B2B data from over 500 B2B sources in its B2B.IQ platform and provides data-driven marketing and sales solutions built on top of it like Account Based Marketing, Intent Scoring and Lead & Display Marketing. 

- Creating the biggest B2B targeting data network in Europe.
- Developing intent prediction models based on data clustering and supervised learning.
- Data Management Platform, B2B targeting data, lead generation and DSP access as white label products for B2B publishers and trade show organizers.
- Development of data bridges between targeting data and anonymous user groups in order to form clusters of intent groups and make them addressable for online advertising.

Board Member & Chief Strategic Data Partnerships Officer

Successfully sold the company to B2B Media Group in 2019.

Built the company from scratch to the leading B2B audience network in DACH with +25 million B2B users across 80 industries from +500 B2B websites. 

Enabled B2B advertising campaigns precisely targeted at specific industries and B2B buyer groups. Provided managed display campaigns as well as programmatic data via DSPs/SSPs.

Founder & Managing Director

Visable 

Interim management activity.

Establishment of a cooperation network with international B2B directories. Establish an integrated, Europe-wide B2B directory product. Definition of the product, integration into existing product landscape and IT integration. Launch of the product in fall 2013.

Interim Manager

ngn - new generation network gmbh

Built from scratch and successfully sold the company to Vogel Communications Group (Vogel Business Media) in 2010.

Provider of digital business models for trade show organisers and b2b publishers, containing trade show directories, content production and media sales. More than 100 trade shows around the globe use ngn's web platforms to serve theirs exhibitors and visitors.

Co-Owner & COO

ngn - new generation network, inc.

U.S. entity of ngn - new generation network GmbH
Digital business solutions for the U.S. tradeshow market

Vice President

Chief Strategic Data Partnerships Officer at B2B Media Group

I am a seasoned entrepreneur with a proven history of founding and scaling successful companies within the B2B sector, particularly in software, content, services, and agency environments. My experience spans building businesses from the ground up, guiding them from inception to over 100 employees, and establishing them as leaders in their respective markets. 

My entrepreneurial spirit and my strategic thinking combined with a programmatic hands-on mentality always helped me to succeed.

I have a great passion for managing and developing growth and have gained extensive experience in operations as well as finance and sales over the years. I have internationalized and successfully sold several companies. 

Most recently, I led the digital transformation of a B2B sales division, that improved operational scalability, efficiency, and profitability.

taplio

The Battle

Sander Bohlen

Christoph Krüger

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