SCALIVO – Customer Service That Cuts Costs, Not Quality

As a Managing Director at SCALIVO, I’m part of a passionate, talented team dedicated to helping ecommerce brands across Europe thrive.

At SCALIVO, we specialise in delivering multilingual, 24/7 written customer service designed to reduce costs while maintaining exceptional quality. By leveraging cutting-edge tools and a people-first mindset, we provide fast, reliable support that scales with the needs of our clients—offering seamless, brand-aligned customer interactions at a fraction of the traditional cost.

Our innovative approach focuses on cost-effective, per-closed-ticket pricing, ensuring clients benefit from transparent, predictable costs with no surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver scalable solutions that enhance customer satisfaction, improve operational efficiency, and strengthen brand loyalty.

What sets SCALIVO apart is our commitment to people. As part of a remote-first team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Managing Director

Sander Bohlen

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Hi, I’m Sander—Managing Director at SCALIVO. We help Europe’s top e-commerce brands reduce customer service costs without compromising quality.

At SCALIVO, my co-founder Stephen Delisle and I lead a skilled team that delivers multilingual, 24/7 written support. We focus on cutting costs, improving efficiency, and building customer loyalty by combining smart tools with human expertise. The result? Exceptional customer experiences at a fraction of the usual cost.

Our transparent, per-ticket pricing ensures predictable costs and consistent quality across European languages. With scalable, modern solutions, we replace outdated customer service models, enabling businesses to grow without being tied to long-term contracts. Our remote-first team, based mainly in Ukraine, operates efficiently and ethically to deliver real results.

I thrive on driving growth, solving complex problems, and helping businesses achieve operational excellence.

Outside of work, I’m a proud partner of my girlfriend and father of our son. I’m also fly fishing enthusiast. When I don't work or spend time with my family, I am likely wading through a trout stream, ideally somewhere high up in the Alps! I’m equally passionate about electronic music production and release from time to time techno tracks on obscure labels.

Other notable work related highlights:

★ Played an integral role, as a Sales leader, in helping several companies to achieve significant growth.
★ Designed and implemented successful sales strategies for several bootsstrapped startups.
★ Hired many top performers in various roles over the years.
★ Established long lasting partnerships with various enterprises and thousands of SMBs over the years.

I love meeting people and learning new things so feel free to send me an invitation to connect.

Let's connect! → scalivo.co / sander@scalivo.co / +49 160 946 964 00

Anne Prib Consulting

The best way to predict the future is to create it.

We'll work on
Clarity: On company, product, brand architecture, and offers.
Personality and Purpose: What makes your brand unique and relevant?
Structure and Consistency: One relevant messaging and wording over all brand touchpoints

- Brand Positioning and Strategy for an alcohol-free drinking experience
-  Brand Positioning and Strategy for an alternative protein company
- Brand Mentoring Course for Marketing Manager's
- Brand Positioning and Marketing Strategy for a DiGA (digital health start-up)
- Brand Voice and Messaging Strategy for VIU Eyewear
- Brand Sparring Employer Value Proposition Development for a global agency
- Personal Brand Strategy for CEO's
- Insight Development, Focus Groups  & Co-Development of Growth Platforms for a global motorcycle company  and a global femcare company
- Communication Strategy, Brand Positioning, and Creative Brief development for an insuretch

CEO/Founder

Quote her

Initiator

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Current Issues in Management: digital transformation, digital innovation, agile management and talent management in the 21st century (including personal branding)

Dozentin Macromedia Hochschule

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business development/new business, developing and improving in-house research, strategy and innovation methods, designing and conducting research, developing insights, trend monitoring, trend and future foresight analysis, responsible for the Germany social media contribution to the network, classic and digital strategy, concept development (for brands, design, innovation, communication), business design, project management,

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With 20+ years of experience, I support ambitious and brave C-level executives and leadership teams in crafting compelling, future-proof visions and positions that accelerate growth, transformation, and talent attraction. My focus lies in aligning strategy with what truly matters to people. Across tech, lifestyle, health, and mobility sectors.

Using AI-powered, human-centered methodologies, I help organizations define and activate their future state, sharpen their positioning, and design resonant experiences that drive sustainable business outcomes.

Since founding my ventures in 2012, I’ve been committed to building regenerative, future-oriented strategies inspired by thought leaders like Prof. Rebecca Henderson. My recent work places a strong emphasis on sustainable value creation and adaptive transformation.

Trusted by global brands such as Lufthansa, Intel, and Porsche, I guide companies at pivotal moments—helping them move forward with clarity, relevance, and strategic intent.

Anne Prib

taplio

The Battle

Sander Bohlen

Anne Prib

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