Email and Scale

Advisor

Compounding Copy

Helping B2B SaaS companies scale with SEO.

Founder

Ticker Nerd

Helping over 6,000 investors level up their stock research.

Co-Founder (acquired by Finder)

Finder

SEO + Content / Product Growth Marketer

Web Profits

Search + Content Marketing Specialist

Prosperity Media

SEO & Growth Specialist 

Reserve Bank of Australia

Research Assistant

Business Administration Trainee

Currently helping companies scale at emailandscale.com

Want to work with us? Send an email to sam@emailandscale.com

Samuel Renotte

Make Calm your new KPI // Host, Beyond Margins Podcast // I help business owners build calmer businesses with comfortable margins // Speaker, CFO + COO, Consultant

Susan Boles

I used to have two personas:
1. The real me and...
2. The "professional", buttoned up, boring business owner
 
And it got really old, really quick... not to mention how exhausting it was.
 
So, I ditched the professional clothes, the complicated financial jargon, and the pretense of being impartial and demure.
 
Because I realized that when I just showed up as me, in my black t-shirt and grey hoodie, with opinions and direct language, it served my clients better.
 
Showing up as the real me means I can be a more empathetic strategic partner. It means I have more emotional and energetic margins to serve my clients. Being the real me is actually a huge part of having margin in my business -- and helping it feel calm.
 
And, honestly, it's just easier to be myself than to try to be "professional."
 
That means I'm not necessarily a great fit to work with some folks, but it ALSO means that the clients I DO work with are amazing, creative, passionate business owners - who get to be the real them too.
 
When's the last time you let your clients see the real you?

You’re wasting more energy on micro-decisions than on actual work. 
And you probably don’t even notice it.
 
Most people measure the ROI of software, team, revenue, whatever.
Almost nobody measures the ROI of decisions you no longer have to make. 

And honestly?  That’s the ROI that changes everything.
 
Every “quick little choice” has a cognitive price tag:
 
• When to send the invoice
• Where that file lives
• How you onboard this client vs the last one
• What order you tackle your day
• How you scope a project
• What you promised in the proposal
• How many revisions are included
• Which task gets done first
 
Individually, they look harmless.  Collectively, they drain more time and emotional energy than the “actual work” ever does.
 
And here’s the kicker:  Most of these decisions shouldn’t be decisions at all.
 
They should be:
 
• a template
• a rule
• a (thoughtful) default
• a system
• an automation
• a checklist
• a “this is how we do it here” document
 
The goal isn’t to eliminate thinking.  It’s to eliminate 𝘳𝘦𝘵𝘩𝘪𝘯𝘬𝘪𝘯𝘨.
 
That’s the hidden ROI most people never count.
 
When you stop burning calories on repeated decisions, you suddenly have margin - real margin - for the work that actually requires your brain.
 
If you want a calmer business, start by counting the decisions you could retire.
 
You’ll be shocked at how much energy you get back.

When I look back at what I 𝘵𝘩𝘰𝘶𝘨𝘩𝘵 I'd do this year, I pay just as much attention to what didn't happen as what did. 

Not from a place of guilt, but as a diagnostic tool. 

Every unfinished project tells you something - maybe something more useful than the stuff you actually checked off the list. 

• Sometimes that particular project wasn't actually important once the year unfolded
• Sometimes it was harder than I expected because I didn't know what the real work was
• Sometimes the scope was so fuzzy that my brain kind of glitched
• And sometimes... I just didn't want it, no matter what earlier-in-the-year-me thought

As you're reviewing your own year, it's worth asking:
Were you procrastinating? Or were you getting information? 

Because those aren't the same thing. And if you understand which one it was, next year's plan gets a whole lot clearer.

Procrastinating Carousel

I don't really do annual planning.
Not because I'm disorganized.
But because it's unreliable. 

Here's what I 𝘥𝘰 plan:
• My rest weeks
• Vacations
• Conferences or events
That's pretty much it. 

Everything else? Seasonally or quarterly. 

Why? Because a specific year-long plan assumes you can predict your capacity, your opportunities, your energy, your money, your motivation, and your market 12 months in advance. 

You can't.
I can't.

And yet we keep acting like a 12-month plan is some sign of maturity or professionalism.
It's not. It's mostly guesswork dressed up as strategy.

A shorter plan forces clarity.
A direction for the year provides context.

So, if you've been quietly skipping annual planning because it never matches your reality - good news:
You're not behind.
You're not doing it wrong.
You're just operating in the real world. 

And if annual planning has always felt like a thing you "should" do? 
Maybe stop "should-ing" yourself into systems that don't match how your business actually works.

𝗥𝗲𝘀𝘁 𝗘𝘁𝗵𝗶𝗰: Taking your practices of rest + putting them in place so they stay there. 

The biggest takeaway I had from my fantastic interview last year with the brilliant Jordan Maney 💖 was this idea of a "rest ethic." It's a concept that has really stuck with me. 

See... I knew that I needed to make sure that I had habits around rest: 
• Fridays are no-work days
• Tuesday is a deep work/no call day (and I often take that afternoon off) 
• I have a pre-planned break week about every 6 weeks or so, with a 2-3 week break at the end of the year and mid-summer. 

Those are practices I've built by experimenting to see what works for me... over the course of about 3 years now. 

But I'd never thought about them as a rest ethic... or that having a complimentary practice to your work ethic was necessary to make sure that you do end up with something balanced... and calmer.

And if you want to check out the convo we had, here's the link to the full interview with Jordan: https://lnkd.in/g3q52bev

Jordan Maney Podcast Takeaways

What actually moved the needle for you this year? 

Not the stuff you bought because you felt like you should, but the investments that genuinely shifted how your business runs. 

I've been looking at mine, and this year was a foundational one. I didn't pile on a bunch of new programs or tools - I focused on things that would actually support the next phase of my business(es). A few standouts:

• The Lab from Jay Clouse is still one of the few communities that consistently changes how I think and operate and the Offline Event at Craft + Commerce was my favorite thing from the whole year.  
• My brand voice guides from Justin Blackman - so useful, not just a nice to have. 
• I'm so in love with my visual brand for my new company from  Hollie Arnett 💖
• Working with Jeremy Enns 🇨🇦 on the pod (and honestly, just general marketing strategy)... he pushed the rebrand to Calm is the New KPI Podcast and I love it! 

Your turn: 
What did you invest in this year that actually paid off - financially, emotionally, or operationally?

Every year around this time, the internet gets flooded with deals from giant companies… and we all pretend it’s normal to hand even more money to corporations that won’t notice it.
 
But here’s the thing most people forget:
 
𝗦𝗺𝗮𝗹𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗸𝗲𝗲𝗽 𝙮𝙤𝙪𝙧 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗹𝗶𝘃𝗲.  They innovate faster. They care more. And they actually shape how you work day-to-day.
 
So if you’re going to spend money this week, tilt the scale toward the people building genuinely useful things.
 
Here are a handful of small businesses that make Beyond Margins run smoother... and deserve more attention than whatever BigCo is pushing in your inbox:

• Transistor.fm - I've hosted Calm is the New KPI Podcast with them since day one and it's always just... easy. They're doing 20% off annual plans for Black Friday (even for existing monthly customers) https://lnkd.in/g22wwiiS
• Natalia Sanyal - she coined “Calm is the New KPI” back when I was in her Good Growth Lab. Her work is foundational: https://lnkd.in/gVJxhyBk
• Jay Acunzo - he's the brains behind my premise development for Beyond Margins... He’s running a premise pitch challenge worth your time: https://lnkd.in/gPW7bBsk
• Heather O'Neill (she/her)🍉 - her “Luck into a Client” challenge is a D&D-style business adventure. Wildly creative: https://lnkd.in/gu9T2CK2 
• Jeremy Enns 🇨🇦 - if you want to understand smart podcast marketing, his newsletter is where to be. His Black Friday email series is… clever: https://lnkd.in/gTZvgZKY
 
If you want to keep the internet weird, thoughtful, and human, start here.
 
𝗪𝗵𝗮𝘁 𝘀𝗺𝗮𝗹𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗺𝗮𝗸𝗲𝘀 𝘆𝗼𝘂𝗿 𝘄𝗼𝗿𝗹𝗱 𝘄𝗼𝗿𝗸? 𝗗𝗿𝗼𝗽 𝗶𝘁 𝗯𝗲𝗹𝗼𝘄... 𝗜 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗳𝗶𝗻𝗱 𝗻𝗲𝘄 𝗼𝗻𝗲𝘀.

Most service businesses are secretly designed for the best version of the owner.
 
You know… the well-rested, super-focused, nothing-went-sideways version of you.
 
The problem?  That version doesn’t show up every week. Or even most weeks.
 
So if your service only works when you’re operating at 100%, it’s not actually a sustainable service.  It’s an aspirational one.
 
And aspirational services fall apart fast when real life hits:
 
• a sick week
• kid stuff
• travel
• a flare day
• brain fog
• “everything is fine but I have zero focus”
 
A well-designed service should still function when you’re at, like, 50%.  Maybe even 30% on a rough week.
 
The real test is simple:
 
Could this still run smoothly if you were out sick for a few days?  
If not, the offer needs adjusting - not you.
 
This is where templates, rules, automations, and “this is just how we do it” systems earn their keep.  They give the business some breathing room so you don’t have to operate at peak performance just to keep things moving.
 
Instead of designing for your best days, try designing for your real days.  That’s where everything starts to feel a whole lot calmer.

Need a few ideas about what that might look like? You might check out my calm service design + delivery swipe file. I've got over 60+ services from 45+ service providers to give you some inso about how you might tweak your services to be more sustainable. 
https://lnkd.in/gNbf8waM

If you loved the Calm is the New KPI Podcast episode with the fabulous Kendall Cherry, you should absolutely check out her upcoming workshop to learn how to write those magical testimonials she talks about in the episode! 

(If you haven't listened to the episode yet... you should. It's my most-listened to episode out of 129! https://lnkd.in/gyjkk4Vh)

Writer of stories that SELL ✏️ You’ve definitely seen my work | Copywriter, Ghostwriter, and Storyteller | Founder of The Candid Collective® | Creating a world that’s more candid and kind® 🌻

Later this month, I’m teaching YOU the ins + outs of writing the highest converting story format of all time….


…The Money Makin’ Testimonial™

If you’ve ever tried to share social proof with the classic 5 gold stars + a copy/paste testimonial and wondered WHY it didn’t drive sales…

…this workshop is for YOU. 
⁠
In this 60-minute workshop, you'll learn aaaaall my tricks of the trade for writing client case studies in story form, so you can share the messy middle inside your work AND the value you bring to the table. 
⁠
If you've ever found yourself...⁠
⁠
🤐 Afraid of talking about your client wins because you didn’t want to sound too braggy 

📉 Wondering why copy/paste testimonials weren’t effective (and totally tanked your engagement + leads)
⁠
💌 Trying to accurately AND ethically tell better stories about the transformations your work facilitates
⁠
🔻Wanting to write a story that was bottom of the funnel without throwing a sales pitch in someone’s face
⁠
This masterclass is for YOU! ⁠
⁠
I know that the end of the year is a big time for annual planning and reviewing the magic you created over the last year. 

But don’t let your biggest client wins (and the stories that surround them) stick to the 2025 floor like your bottle of bubbly on New Year’s Day. 

My goal is to teach YOU how to write more client case studies, so you can incorporate more stories into your 2026 content strategy that also sell your products and services. 

(And also? Because telling stories that sell is FUN!!)

Join me on December 11th at 11:00 am Central!
⁠
Want to register? Sign up at the link in my comments below! 👇🏼

P.S. If you’re seeing this AFTER December 11th, you can still “register” for the workshop and you’ll get a copy of the replay!

If your plan assumes infinite energy, perfect focus, and zero interruptions…  it’s not a plan. It’s fan fiction.
 
Before you set new goals, ask:
 
→ 𝗪𝗵𝗮𝘁 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗼𝘂𝗹𝗱 𝘁𝗵𝗶𝘀 𝗼𝘂𝘁𝗰𝗼𝗺𝗲 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗿𝗲𝗾𝘂𝗶𝗿𝗲?
 
That answer tells you whether your plan is achievable... or just optimistic.

💖 Having strong processes + systems in your business is an act of care. 
 
For example: Having a strong onboarding process for your clients
 
➝ Client Wins: it gives them confidence that you're going to deliver an awesome service AND makes them feel cared for. 
 
➝ Business Wins: clear communication in the onboarding process means that you or your team don't have to spend time answering the same questions over and over, AND everyone knows exactly what needs to happen (bonus points if it's automated and no one actually has to DO anything) 
 
➝ You Win: you're not spending time or energy worrying about whether or not all the steps will happen, or if you or your team forgot something, or if you're client knows what's supposed to happen next. 
 
⚙️ Tiny Workflow Step Towards Calm: If you don't have an onboarding email already written for your main service, take a few minutes, search your email history and turn an email you already sent and save it as a template.

Being comfy being a little bored as a business owner is a little bit of a super power.

Clients bring me into their companies to help them make it calmer. 
But the thing that determines whether or not that actually works isn't:
• the right system
• the right people on your team
• how you deliver your services

Those are all components of it - and important in their own right 

But the thing that actually allows a company to shift from chaotic to calmer is actually whether or not the leader can get comfortable being patient. Can get comfortable making a decision, systematizing it, and letting it ride for a while. 

Being comfortable with a little boredom is a little bit of a superpower as a business owner.
 
Clients bring me in to help make their businesses calmer.
 
And they usually assume the fix is:  
• better systems
• better people 
• better delivery methods
 
Those things matter, sure. 
 
But whether a company actually moves from chaotic to calm comes down to something simpler (and harder):
 
Can the leader tolerate patience?
 
Can they make a decision, systematize it, and 𝘯𝘰𝘵 touch it for a while.
 
No constant tweaking.  No panic pivots.  No reacting just to feel busy again.
 
Most chaos isn’t a systems problem.  

It’s an intolerance for stillness after the decision is made.

If you're prepping to plan for 2026 and you're not quite sure what you actually got stuck on this year, check out Cat Mulvihill's training tomorrow!

Find momentum (and keep it) on your own terms | Speaker & Trainer | The Momentum Formula

Frustrated by not following through on important tasks?

There's still time to sign-up for tomorrow's live call to learn the different roadblocks holding you back from getting important work done. 

Stop wasting time trying to solve the wrong problem and focus on what's really in the way. 

Can't make it live? 
Register and get the recording & self-assessment.

𝗪𝗵𝗲𝗻 𝗴𝗿𝗼𝘄𝘁𝗵 𝗶𝘀 𝘆𝗼𝘂𝗿 𝗼𝗻𝗹𝘆 𝗴𝗼𝗮𝗹, 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝗲𝗹𝘀𝗲 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝗰𝗼𝗹𝗹𝗮𝘁𝗲𝗿𝗮𝗹 𝗱𝗮𝗺𝗮𝗴𝗲.
 
“Growth at all costs” might sound like a badge of honor in the business world. But what does it really mean?
 
It’s the relentless pursuit of expansion (whether it’s revenue, market share, or headcount) no matter the price. And the price? It’s steep.
 
When growth becomes the only thing your business solves for, you sacrifice:
• 𝗬𝗼𝘂𝗿 𝘁𝗲𝗮𝗺’𝘀 𝘄𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 - leading to burnout and turnover.
• 𝗖𝗹𝗶𝗲𝗻𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 - as quality takes a backseat.
• 𝗬𝗼𝘂𝗿 𝗼𝘄𝗻 𝗺𝗲𝗻𝘁𝗮𝗹 𝗵𝗲𝗮𝗹𝘁𝗵 - as the pressure to scale mounts.
• 𝗪𝗼𝗿𝗸-𝗹𝗶𝗳𝗲 𝗯𝗮𝗹𝗮𝗻𝗰𝗲 - as work invades every corner of life.
• 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 - as reckless decisions pile up.
 
These aren’t abstract risks - they’re the costs businesses pay every day in pursuit of endless growth.
 
𝗪𝗵𝗮𝘁 𝗶𝗳, 𝗶𝗻𝘀𝘁𝗲𝗮𝗱, 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲𝗱 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆, 𝗾𝘂𝗮𝗹𝗶𝘁𝘆, 𝗮𝗻𝗱 𝗽𝗲𝗼𝗽𝗹𝗲? 
 
𝗢𝘁𝗵𝗲𝗿𝘄𝗶𝘀𝗲 𝗸𝗻𝗼𝘄 𝗮𝘀... 𝗰𝗮𝗹𝗺. 
 
Growth could still happen - but it wouldn’t come at the expense of everything else.
 
👉 I’d love to hear your take: What do you think are the hidden costs of “growth at all costs”? Did I miss any?

Most founders treat margin like something that will magically appear “someday.”

After the launch. 
After the hire. 
After the busy season. 
After things “calm down.”

𝗕𝘂𝘁 𝗺𝗮𝗿𝗴𝗶𝗻 𝗶𝘀𝗻’𝘁 𝗮 𝗿𝗲𝘄𝗮𝗿𝗱. 𝗜𝘁’𝘀 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲.

If your business isn’t designed to create it, you will always be running 5–10% beyond your real capacity.

The good news? 
𝗠𝗮𝗿𝗴𝗶𝗻 𝗶𝘀 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗮𝗯𝗹𝗲.

I’m working on something that shows exactly how.

Want the details? 
Drop me a DM or a comment here and I'll fill you in.

🤝 What are your favorite conferences or events?


I'm starting to look at my calendar for 2026, and thinking about what events/conferences I want to head to, and I'm curious...what are YOUR fav events (bonus points if you say WHY it's your fav!)?

Or... what conferences are you considering for 2026? Maybe we can meet up!

For my CFO-friends... if you're trying to figure out how to manage spending on AI in a smart, strategic way - check this out!

We're excited to feature Mr. Ravi Verma (PST, CPCC, CRP) - Certified ROI Professional, #TechTransformation Coach and Founder of Al Dente and Org Whisperers, on our upcoming webinar: "𝗙𝗿𝗼𝗺 𝗔𝗜 𝗦𝗽𝗲𝗻𝗱 𝘁𝗼 𝗔𝗜 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: 𝗧𝗵𝗲 𝗥𝗢𝗜-𝗙𝗶𝗿𝘀𝘁 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 𝗳𝗼𝗿 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗦𝗗𝗟𝗖"

Ravi is a seasoned fractional Tech Transformation coach, who believes the choice between profitability and employee care is false- you can (and must) achieve both! He helps organizations achieve both with sustainable, measurable results.

Here are some real-world achievements from his past clients:
- 95% Reduction in Time to Market
- 80% Sprint Goals Achieved
- 85% Gain in EBITDA
- 154% Positive Growth in NPS

With 25+ years of experience, from 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 𝘁𝗼 𝗖𝗘𝗢, he brings a perspective that ensures your AI investment drives both shareholder value and human potential.

Join us to learn how you can apply the ROI Institute’s ROI Methodology to your AI initiatives, by transforming your #SDLC: https://lnkd.in/gZmKs8iT

Jithendra Ganji ROI Institute, Inc Jack Phillips, PhD Patti P. Phillips, Ph.D.

Anything can be a KPI... even doing less. 

This Calm is the New KPI Podcast episode with Kendall Cherry is my #1 listened to episode (because it really IS just that good). 

If you haven't listened to it yet... you're missing out. It changed my brain... and my business.

https://lnkd.in/gyjkk4Vh

Fresh Content Inked Calm KPI

I've got a free ticket to the New Media Summit (https://newmediasummit.com) in Feb in Austin. Want it? 

Just shoot me a DM and let me know you'd like to claim it and it's yours... first come, first served.

Open article: New Media Summit | Feb 26-27, Austin, Texas by newmediasummit.com

New Media Summit | Feb 26-27, Austin, Texas

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The Battle

Samuel Renotte

Susan Boles

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The Battle

Samuel Renotte

Susan Boles

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Posts

Engagements

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Susan Boles's LinkedIn Performance

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