Writer

With over 19 years of experience as a Freelance Writer and Researcher, I specialize in creating content that informs, inspires, and engages. My work reflects a strong foundation in storytelling, and cultural research, underpinned by a Master's in Philosophy.  

Currently serving as a Researcher, I focus on exploring and weaving deeper cultural and human narratives. My commitment lies in collaborating on projects that merge research and storytelling to elevate collective understanding and showcase the richness of the human experience.

Samita Chatterjee

Eze Software (SS&C Eze, a unit of SS&C Technologies)

Network Operations Center Engineer

Planful

YuppTV Inc.

Technical Support Engineer

System Engineer | NOC engineer | Vmware engineer | Devops engineer | Bigfix admin

Hello Recruiters/Hiring managers. 
Accomplished NOC Engineer with over 6 years of expertise in managing, monitoring, and troubleshooting enterprise-level Windows servers, services, applications, and virtualized environments. Recognized for exceptional performance and commitment to maintaining high availability and reliability across cloud and on-premise infrastructures. Proven track record in incident management, change control, and implementing robust solutions to enhance operational efficiency.
Professional Experience:
Ezesoftware
NOC Support Engineer
Hyderabad | April 2022 - Present
•	Spot Award of the Month: Recognized for outstanding performance and ensuring high availability of critical services through proactive monitoring and rapid incident response.
•	Managed and maintained Windows enterprise servers, applications, and services, ensuring optimal performance and availability.
•	Implemented and managed HP Blade Chassis for efficient server management and resource allocation.
•	Conducted troubleshooting and root cause analysis for incidents and outages, implementing timely resolutions to minimize downtime.
•	Led the deployment of new applications and services, collaborating with cross-functional teams to ensure seamless integration with existing infrastructure.
•	Administered Active Directory, managing user accounts, group policies, and security permissions.
•	Configured and managed virtual machines (VMs) on AWS and Azure, optimizing performance and cost-effectiveness.
•	Implemented and managed IIS for hosting web applications, ensuring secure and reliable environments.
•	Supported MSSQL database administration tasks, including backup and recovery operations.
•	Configured and supported Single Sign-On (SSO) solutions such as Okta, enhancing access management and security.
•	Provided user support and managed account provisioning, password resets, and access permissions.

•	Planful.com
NOC Support Engineer
Hyderabad | Feb 2017 - March 2022
•	Provided similar support and responsibilities as above.
Key Skills:
HCL BigFix patch scheduling, actions, fixlets, tasks, tools, baselines.
Operating Systems & Servers: Windows Server (2008, 2012, 2016, 2019), Active Directory, Group Policies, HP Blade Chassis.
Virtualization & Cloud Platforms: VMware, AWS, Azure, virtual machines (VMs), SSAS
Web Technologies: IIS, Web Applications, Application Pool Recycle, SSL Certificates.
Incident & Change Management: Monitoring tools (Nagios, SolarWinds), incident response, outage resolution, root cause analysis, change control procedures.

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Samita Chatterjee

Mohammed Abdul Nawaz

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