Sal Avelar

Klick

Senior Marketing Strategist

Lightster

Head of Growth

Bringing product teams and customers together with customer interviews on-demand. 

Sign-up for early access at https://www.lightster.co

Fractional CMO

UofT Hatchery

Mentor

Voxqube

Strategic Growth Advisor

1000ml

NexJ Systems

Sr. Director, Growth Marketing & Demand Generation

Sun Life Financial

Director, Growth Marketing & Loyalty

Canon Canada

Growth Marketing & Demand Generation Manager

TritonWear

Marketing Manager

Compuware

Digital Marketing Manager

I am a marketer and entrepreneur with years of experience in building businesses. I love helping others achieve their goals and I believe that innovation and disruption are key to success in modern marketing.

My motivation comes from empowering others. It brings me great satisfaction to see businesses grow and thrive under my guidance. I truly believe that everyone has the potential to achieve greatness and I always strive to bring out the best in them.

My mantra is simple: passion, drive, and a hunger for success are essential for excellence. With these values at my core, I approach every project and challenge with enthusiasm and dedication.

BDO Canada

Technical Support Analyst

ecobee

•	Superior verbal and communication skills
•	Act as the first point support for the customer, Utility customers, HVAC Professionals by phone, email and chat using Zendesk
•	An understanding of Home kit, IFTTT, Smart Things and other API Integration
•	Install, configure and troubleshoot HVAC controls and wiring
•	Solid Grasp of WIFI Troubleshooting Methodologies
Experience working with Zendesk,Slack,JIRA,Salesforce

Verifone

Assists customers with installation, operational, maintenance and or training related inquiries for products and applications.
Researches and handles involved or complex calls as directed.
Follows documentation and training materials to diagnosis, resolve and escalate, when necessary, customers’ calls.
Enters all call activity into online Technical Support database and provides documented information to the Knowledge Base.
Serves as customer contact on technical and service related problems both internal and external
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Operates under moderate supervision.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
May schedule service calls and escalate to other departments for customer support.
Performs all duties on time and is proactive in improving customer relations and internal processes

Technical Support Advisor

Teleperformance

Technical Support Specialist

SMARTRXHUB-THE NEXT GENERATION OF HEALTHCARE

•	Handling customer request as per priority
•	Create shipment and shipment labels
•	Scheduling engineer for their installation and maintaining their time sheets
•	Updating engineer’s merchandise
•	Maintain the records of configured machine
•	Create the pre installation check list
•	Arrange return merchandise records

FIRST LEVEL IT SUPPORT

Rootnet solutions

ROOTNET SOLUTIONS (TORONTO,ON) 

•	Scheduling sites
•	Arrange installation kit for technicians
•	Verifying the details given by the company
•	Gathering paperwork from sites
•	Follow up with technicians 
•	Keeping records of installation and making plan for future install

Project Coordinator

s.g.enterprise import export of used clothes

•	Scheduling and ordering  the load for the next week
•	Supervising the workers
•	Arrange the timings for the inspector to inspect the load
•	Payroll 
•	Check the quality of the goods
•	Resolve the problems between workers
•	Plan and develop logistic program activities that increase efficiency andcustomer satisfaction and reduce cost.
•	Investigate and recommend optimal shipping options and coordinate with vendors.
•	Communicate service issues to client and management, with ability to offer resolution and follow through.
•	Manage day-to-day aspects of booking, shipping, tracking, and billing for import air/ocean and ground shipments.Stay on top of the load movements /track shipments.
•	Monitor scheduled progress of shipments by direct inquiries to carriers or through web access of carrier tracking data.
•	Gathering paperwork from suppliers.
Coordinate with brokers to ensure timely Customs

Administrative Assistant

5+years of experience providing Technical Support Analyst with a demonstrated history of working in the consumer electronics industry. 

Ability to work accurately and efficiently . Analytical, capable of adapting between team-oriented and solo work tasks in IT environment 

Creatively driven and able to come up with the unique technological solutions to repurpose technology equipment for an event or a demo .

Excellent written and verbal communication skills ;able to demonstrate or explain technology in  an exciting and fun way to the audience .

Experience with working in a team environment collaborating to troubleshoot ,repair , upgrade and update software ,hardware and operating systems .

Nimita Shah

taplio

The Battle

Sal Avelar

Nimita Shah

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