IDWise

As a key contributor in my role, I played a vital role in maintaining and optimizing our high-availability SaaS platform. My responsibilities spanned the entire service lifecycle, from design to monitoring, where I excelled in automating workflows and driving process improvements. I demonstrated expertise in proficient incident response, post-mortem analysis, and diligent management of SLOs and SLAs. I showcased mastery of programming languages, shell scripting, container orchestration (Docker, Kubernetes), and Linux-based systems. 

I took pride in my accomplishments in high-availability operations management, deployment automation, and application monitoring. My passion lies in designing resilient applications and infrastructure at scale, leveraging 'Infrastructure as Code' principles through tools like Terraform and AWS CloudFormation. Additionally, I brought valuable experience in CI/CD pipelines (Jenkins, Bitbucket, GitLab) and Elasticsearch, making me a well-rounded asset to our team.

Senior Site Reliability Engineer

Systems Limited

I was responsible for managing DevOps/SRE team for Magento-based application infrastructure on AWS and on-premises.
I have helped Kent.ca and Rockler.com to improve their operational efficiency, application performance, and user satisfaction by identifying key issues and developing solutions.

Principal Consultant - Cloud Architect / Site Reliability

- Implemented Observability Framework for Regeneron Pharmaceuticals Inc. as DevOps Consultant.
- Prepared multi env Kubernetes cluster using ansible and microservices architect for Dubai Municipality on-site for Mendix platform as DevOps Consultant.
- Prepared multi env Kubernetes cluster using ansible for microservices architecture for Nodejs as DevOps Consultant.

DevOps/Senior Consultant Cloud Services

Nextbridge Ltd.

- Member of Vteams Star, MEAN and Laravel Trainer, Interviewer, Vteams Research, and Code Reviewer.
- Managed various project milestones through the entirety of the SDLC process, Maintain project development roadmap, Prepare application requirement by communication with clients, Provide the solution to resolve various requirements.
- Prepared and deployed infrastructure and CI/CD solution on AWS to maintain Laravel SAAS based CRM with separate database multi-tenancy.
- Prepared and deployed CI/CD solution for angular, node js, and MongoDB based learning management system on GitLab to deploy on a dedicated host. 
- Prepared and deployed solution of nightly build server for angular and node js base unit testing on AWS.
- Prepared and deployed infrastructure and CI/CD solution for angular based CRM application on AWS with DeployBot.
- Worked on angular based CRM (Customer Relation Management) based on different applications.  
- Worked on QA Automation to develop the test cases using Cypress for angular2+ based application.
- Developed CRM SASS application based on Laravel with separate database multi-tenancy.
- Developed the mobile API for the CRM SASS application.
- Managed the AWS services which include EC2, S3, RDS, SES, SQS.

Senior Software Engineer

Hello! I'm Safoor Safdar, a Cloud Solution Architect and Site Reliability Engineer with a passion for leveraging the power of DevOps to drive business innovation and efficiency. With a strong foundation in software engineering and an array of professional certifications, I've carved a niche in designing, optimizing, and implementing robust cloud solutions.

🌐 My Expertise:

Cloud Architecture: Proficient in AWS, Oracle Cloud, Azure, and Google Cloud.
Site Reliability Engineering: Specializing in high-availability SaaS platforms and performance optimization.
DevOps Practices: Implementing CI/CD, infrastructure automation, and fostering a culture of continuous integration and deployment.

💡 Why Connect with Me?

Experience: Years of hands-on experience in diverse roles, from Senior SRE to Principal Consultant for Cloud Services.
Technical Mastery: Proficient in container orchestration, IAC, monitoring tools, CI/CD, databases, and multiple operating systems.
Certifications: AWS Certified Solutions Architect – Professional & Associate, AWS Certified Cloud Practitioner.
📚 Continuous Learning and Sharing: I'm a firm believer in continuous learning and actively share insights and knowledge through my blogs and community engagements.

🚀 Looking for Cloud Solutions?
Whether you're planning to migrate to the cloud, optimize your existing cloud infrastructure, or innovate with the latest in cloud technologies, I can guide you through your journey. I offer tailored solutions that align with your business goals and ensure scalability, security, and efficiency.

📧 Let's Connect!
Interested in elevating your business in the cloud? Let's discuss how we can transform your cloud strategy. Visit my website at safoorsafdar.com for more information and to get in touch!

Safoor S.

Fauji Fertilizer Bin Qasim limited (FFBL)

- Linux Server Administration (Ubuntu, SUSE and Red Hat)
- Window Server Administration
- Hardware Server Management
- VMware Virtualization and Cluster Management
- CUCM (Cisco Unified Communications Manager) Administration
- CrowdStrike Endpoint Detection and Response Solution Management
- Systems and Network Security (Cisco and Fortinet Firewalls)
- Microsoft 365 Administration
- Backup Solution Administration
- Infrastructure and OS Level support for SAP Application

Senior Executive (Systems and Unified Communications)

Switch Communications

- Linux Administration (Centos and Ubuntu)
- Databases (Mysql and Redis)
- Virtualization (Vmware and Promox)
- Voice Applications and Protocols (Asterisk, SIP, SIGTRAN)
- AWS Cloud Instances and Application Management
- Monitoring Systems (Prometheus, Grafana & Nagios)
- OpenVPN, Apache & Nginx
- Kafka 
- DevOps Tools (Ansible, Docker, Jenkins & Kubernetes)

DevOps Engineer

Nayatel

• Handle day-to-day operations, troubleshoot issues, and ensure the stability, security, and optimal performance of voice related services running on Linux systems. 
• Installing, configuring, and maintaining Linux operating system related packages on servers.
• Server Ownership, Security i.e IP-Tables, UFW and file ACLs, User management and managing network configurations.
• Handling and management of repositories on GitHub.
• Installation, configurations and deployment of Docker, Jenkins and Ansible.
• Managing independent services on containers using docker.
• Working on Implementation of continuous integration and continuous deployment (CI/CD) using GITHUB SCM and Jenkins Pipelines on NAYAtel voice servers.
• Automation of package installation and configuration management on Linux based voice server using Ansible playbooks (YAML).
• Bash scripting for performing Asterisk based operation and MySQL integration using BASH scripting.
• Removing security vulnerabilities of Linux based servers. 
• Working with IP team on network level ACLs to enhance voice systems security.
• MySQL queries for CDRs, addition/deletion of call center agent credentials (username and password) and working with MySQL databases and tables.
• Launched enterprise voice solutions on Linux server in other cities.
• Providing remote support to customers for SIP Trunk, PRI Trunk, Hosted PBX and other NAYAtel voice solutions and troubleshoot customers issue using SIP and 
SS7 call flows and system level traces/messages.
• Complete ownership of all the servers and devices providing NAYAtel voice services.
• Participated in team-building activities and workshop to enhance working relationships.
• Guiding Team by giving trainings as NAYAtel Junior Trainer.

Voice System Engineer - NGN - Operations Department 

•	Operation, Maintenance and troubleshooting of Asterisk based NAYAtel Enterprise PBX on Linux Machines. 
•	Management of Services (e.g MYSQL, sendmail, snmp) on Linux Machines. 
•	Performing Asterisk based operation and its integration with MySQL  using BASH scripting.
•	Subscriber level configurations and troubleshooting of Huawei ATCA based Soft switch (SOFTX3000), Universal Media Gateway (UMG8900) and Session Border Controller (SE2900).
•	Understanding of Huawei U2020 for performance measuring and management.
•	Involved in activities with Bicom and Huawei team for service Improvement.
•	Maintenance and troubleshooting of Multi-media Voice Subscribers, PRI lines, E1 based SS7 Interconnects, SIP based Hosted PBX by Bicom, SIP Trunks configurations.
•	Providing remote support to customers for SIP Trunk, PRI Trunk, Hosted PBX and other NAYAtel voice solutions.
•	Troubleshoot customers issue using SIP and SS7 call flows and system level traces/messages. 
•	Locking/Unlocking of voice services using APIs integration.
•	Configurations of SIP-SS7 Media Gateways by Dinstar Technologies Co. Ltd.
•	Performed shifting of Live PRI customers on TDM based equipment (IP-MUX) with minimal downtime.
•	Configurations and troubleshooting of TDM based equipment (IP-MUX) RAD Data communication.
•	Developed and maintained standardized operating procedures and tasks for voice to streamline operations.

Operations Engineer - NGN - Operations Department 

•	Subscriber level configurations and troubleshooting of Huawei ATCA based Soft switch (SOFTX3000), Universal Media Gateway (UMG8900) and Session Border Controller (SE2900).
•	Performed Upgradation of servers independently with vendor support.
•	Provisioning and configurations of NAYAtel voice services.
•	Providing Level 3 technical assistance during operational changes via both on-site support and remotely.
•	Maintenance and troubleshooting of Multi-media Voice Subscribers, SIP based Hosted PBX by Bicom, SIP Trunks configurations.
•	Providing remote support to customers for SIP Trunk, PRI Trunk, Hosted PBX and other NAYAtel voice solutions.
•	Troubleshoot customers issue using SIP and SS7 call flows and system level traces/messages. 
•	Testing of Grand stream, Huawei, Fanvil, Avaya, Cisco telephony equipment.

Network Support Engineer - NGN - Operations Department

•	Improved overall user experience through Level-1 technical support, training, troubleshooting, improvements and communication of system changes over emails, Whatsapp chats, calls and CRM based ticket handling and escalation.
•	Remotely analyzed and diagnosed complex network faults for end-users involving combination of hardware, software, power and communications issues. 
•	Designed and evaluated WAN and LAN connectivity technologies.
•	Huawei devices troubleshooting including ONT and OLT. Issue related to Port forwarding, CG-NAT, Multi-NAT and VPN access to clients. MAC swapping and MAC filtering of network devices using NCE.
•	Provided support to customer for user end devices configurations.
•	Worked closely with NOC to escalate concerned emergency alarms.
•	Worked flexible hours; night, weekend, and gazetted holiday shifts.

Network Support Engineer - Customer Care Department

•	Basic Engineering Training of all NAYAtel Operations (Core Network, Systems and security, NGN, VOIP & Video) and Transmission departments.
•	Customer end devices configurations.
•	Level-1 Troubleshooting of NAYAtel Services.
•	Customer handling Techniques.

Tr. Network Support Engineer

IMCO Technologies & Services

•	Worked with the GECI Espanola team in completing the installation, commissioning, and testing of the Voice communication control system and VHF communication system. 
•	Managed field resources i.e. manpower, machines, system parts, and tools. 
•	Ensured the proper connections between FM radios, AM radios, filters, IP-multiplexers, krone cards, change-over-modules, and switches within the rack and between the racks. 
•	Placed the VCCS positions and made them ready by doing proper connections with foreign specialists. 
•	Supervised the installation of lightning arresters, surge arresters, radio antennas, antennas mounts, supporting brackets, earthing strips, and connection of RF cables to antennas with the help of RF connectors on the ATC tower. 
•	Performed all the tests related to radios & filters such as RF forward power test, RF reflected power test, line losses test using instruments. Performed tuning of radios and filters as well. 
•	Supervised the adjustment of cable trays and its covers, properly laying of all types of cables on cable tray i.e., power cables, RF cables, optical fiber 24 core cables, and other CAT cables. 
•	Supervised the termination of the power cables in ATS panel, distribution board, industrial sockets, and floor boxes. 
•	Also terminated networking CAT cables using RJ45 M, RJ45 F, and keystone jack connectors. 
•	Completed the Site Acceptance Test (SAT) of the VHF communication system in Variation order-8 of package-7B at Islamabad International Airport.

Electrical Engineer

Tr. Electrical Engineer

WAPDA

This Internship helped me to study the following points:
	
•	Load flow and Single line diagram of National Grid station Rawat (500kV) and Substation (132 kV) 
•	Power and Control Circuits Drawings of Substation Electrical Equipments.
•	Types of CB such as Vacuum Circuit Breaker, Air Circuit Breaker, Oil-filled circuit breaker, and SF6 gas-filled Circuit Breaker.
•	Electrical Interlocks of Circuit Breakers ( i.e. Closing Circuit Interlocks and Tripping Circuit interlocks of Circuit breaker)
•	Use of different types of relays in power and control circuits of electrical equipment Installed in a substation.
•	Manually operation of Circuit breakers and Coordination of Relay with Circuit breaker.
•	Fault finding technique and troubleshooting methods of Substation Electrical Equipments.
•	Synchronization of one grid to another grid or One bus to another bus.
•	UPS, Battery bank, and Capacitive bank drawing and connection.
•	Maintenance of Substation Electrical Equipments (i.e. Transformers, CTs, PTs, Isolators, Bus bars, Circuit Breakers)
•	Different types of Fire alarm protection system for Electrical Equipments (i.e. transformer, Battery Bank, UPS, Switchgear, Cable seller rooms, Switchyard)
•	Different type of protection provided on Electrical Equipments i.e. Surge protection, overcurrent protection, earth leakage current protection and lightning protection etc.

Engineer Intern

Enthusiastic Engineer aims to keep growing and improving in Server Administration, Linux & Windows Administration, DevOps, and Cloud computing, learn and explore new technologies and open source software to become a professional expert by gaining hands-on expertise. 

I have an overall working experience of 4+ years with expertise as below;

•	Linux Administration (Ubuntu, SUSE and CentOS)
•	Databases (MySQL and Redis)
•	Virtualization (VMware and Promox) 
•	Containerization like Docker
•	Bash Scripting
•	Ansible playbooks for Configuration Management and Automation
•	Github for Source Code Management
•	Jenkins for CI/CD Implementation
•	Asterisk as Calling Engine
•	Voice Protocols (SIP, SIGTRAN and SS7)
•	Kubernetes for Cluster Formation and Orchestration
•	AWS Cloud Platform
•	Monitoring Using Prometheus and Grafana
•	YAML and Python as a programming language

I am also practicing AWS, Kubernetes, and Python concepts for better practical understanding.

I aim to focus on adding value with my studies, research work and practical knowledge to the organization having healthy and competitive working environment.

taplio

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Safoor S.

Hamza Mahmood

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