IDWise

As a key contributor in my role, I played a vital role in maintaining and optimizing our high-availability SaaS platform. My responsibilities spanned the entire service lifecycle, from design to monitoring, where I excelled in automating workflows and driving process improvements. I demonstrated expertise in proficient incident response, post-mortem analysis, and diligent management of SLOs and SLAs. I showcased mastery of programming languages, shell scripting, container orchestration (Docker, Kubernetes), and Linux-based systems. 

I took pride in my accomplishments in high-availability operations management, deployment automation, and application monitoring. My passion lies in designing resilient applications and infrastructure at scale, leveraging 'Infrastructure as Code' principles through tools like Terraform and AWS CloudFormation. Additionally, I brought valuable experience in CI/CD pipelines (Jenkins, Bitbucket, GitLab) and Elasticsearch, making me a well-rounded asset to our team.

Senior Site Reliability Engineer

Systems Limited

I was responsible for managing DevOps/SRE team for Magento-based application infrastructure on AWS and on-premises.
I have helped Kent.ca and Rockler.com to improve their operational efficiency, application performance, and user satisfaction by identifying key issues and developing solutions.

Principal Consultant - Cloud Architect / Site Reliability

- Implemented Observability Framework for Regeneron Pharmaceuticals Inc. as DevOps Consultant.
- Prepared multi env Kubernetes cluster using ansible and microservices architect for Dubai Municipality on-site for Mendix platform as DevOps Consultant.
- Prepared multi env Kubernetes cluster using ansible for microservices architecture for Nodejs as DevOps Consultant.

DevOps/Senior Consultant Cloud Services

Nextbridge Ltd.

- Member of Vteams Star, MEAN and Laravel Trainer, Interviewer, Vteams Research, and Code Reviewer.
- Managed various project milestones through the entirety of the SDLC process, Maintain project development roadmap, Prepare application requirement by communication with clients, Provide the solution to resolve various requirements.
- Prepared and deployed infrastructure and CI/CD solution on AWS to maintain Laravel SAAS based CRM with separate database multi-tenancy.
- Prepared and deployed CI/CD solution for angular, node js, and MongoDB based learning management system on GitLab to deploy on a dedicated host. 
- Prepared and deployed solution of nightly build server for angular and node js base unit testing on AWS.
- Prepared and deployed infrastructure and CI/CD solution for angular based CRM application on AWS with DeployBot.
- Worked on angular based CRM (Customer Relation Management) based on different applications.  
- Worked on QA Automation to develop the test cases using Cypress for angular2+ based application.
- Developed CRM SASS application based on Laravel with separate database multi-tenancy.
- Developed the mobile API for the CRM SASS application.
- Managed the AWS services which include EC2, S3, RDS, SES, SQS.

Senior Software Engineer

Hello! I'm Safoor Safdar, a Cloud Solution Architect and Site Reliability Engineer with a passion for leveraging the power of DevOps to drive business innovation and efficiency. With a strong foundation in software engineering and an array of professional certifications, I've carved a niche in designing, optimizing, and implementing robust cloud solutions.

🌐 My Expertise:

Cloud Architecture: Proficient in AWS, Oracle Cloud, Azure, and Google Cloud.
Site Reliability Engineering: Specializing in high-availability SaaS platforms and performance optimization.
DevOps Practices: Implementing CI/CD, infrastructure automation, and fostering a culture of continuous integration and deployment.

💡 Why Connect with Me?

Experience: Years of hands-on experience in diverse roles, from Senior SRE to Principal Consultant for Cloud Services.
Technical Mastery: Proficient in container orchestration, IAC, monitoring tools, CI/CD, databases, and multiple operating systems.
Certifications: AWS Certified Solutions Architect – Professional & Associate, AWS Certified Cloud Practitioner.
📚 Continuous Learning and Sharing: I'm a firm believer in continuous learning and actively share insights and knowledge through my blogs and community engagements.

🚀 Looking for Cloud Solutions?
Whether you're planning to migrate to the cloud, optimize your existing cloud infrastructure, or innovate with the latest in cloud technologies, I can guide you through your journey. I offer tailored solutions that align with your business goals and ensure scalability, security, and efficiency.

📧 Let's Connect!
Interested in elevating your business in the cloud? Let's discuss how we can transform your cloud strategy. Visit my website at safoorsafdar.com for more information and to get in touch!

Safoor S.

Mandalay Technologies

Operational Aspects
• Monitoring
• Capacity Planning
• Incident Management & Production Post-mortem Analysis

Improve Reliability, Uptime & Performance
• Platform & Multi-Tenancy APIs
• Authentication

Automation of Azure Processes
• Octopus Deployment
• Azure Policies
• Terraform Infrastructure

Documentation / Knowledge Sharing

Microsoft 365 Management
• Azure Entra ID (Azure AD)
• Onboard/Offboarding
• Access Control

Maintain and Manage Build / CD Servers
• Azure DevOps
• Kubernetes Cluster
• Octopus Servers
• SEQ Servers

Key Skills
• Azure Entra ID (Azure AD)
• Azure Environment
• Azure Cost Management
• App Services / App Insights
• .NET Developer / SQL
• Docker / Containerization
• Incident Management
• API Management
• Terraform
• Octopus Deploy
• Azure SQL
• PowerShell
• WSUS Servers

Security / Infrastructure Focus
• SAML
• OAUTH2
• ISO 27001
• Vulnerability Management

Site Reliability Engineer

Pay Advantage | Manage Customers, Take Payments

• Management of all aspects of Azure platform: solution design, resource deployment, security, automation, backups, DR and monitoring.
• Configuration of Azure DevOps for all platform builds, releases, pipeline creation, automation and deployment to pre-production and production environments.
• Testing automation (Unit tests, Integration tests and SpecFlow tests [API and UI])
• Assistance with manual API testing using Postman and PowerShell
• Development of all Infrastructure as Code Azure ARM templates and Terraform files for on-going, repeatable deployments of cloud IaaS and PaaS resources.
• Lead for all efforts for ongoing Level 1 PCI DSS compliance: firewall configurations and reviews, vulnerability assessment and remediation, file integrity monitoring, policy and procedure implementation.
• Azure Active Directory and Azure Active Directory Domain Services management
• Application monitoring and error management [JIRA] - Basic C# .NET and SQL code support
• Application configuration and assistance with Git managed source code [Bit Bucket]
• Microsoft SQL server administration (including in Azure SQL)
• Extensive PowerShell scripting and automation
• IIS + .NET website administration and troubleshooting
• HTTP/HTTPS/FTP/SFTP troubleshooting and tracing - SSL certificate management
• Website hosting support - LAMP stack / WordPress / .NET + IIS / cPanel + WHM
• Internal IT Management and Support (Network WAN/LAN/VoIP, Cyber Security, Email, Active Directory, Internal & External DNS, Desktop Support)
• Mimecast email gateway setup, configuration, troubleshooting and management
• Solution design and architecture – systems engineering
• Documentation (Confluence), business analysis and process mapping
• FortiGate and pfSense(with squid proxy) firewall management
• Google G Suite System administration

DevOps & Cyber Security Engineer

Maven Dental Group

• Dental practice management software support, upgrades and testing (Oasis, Exact and D4W)
• Meraki network setup/install
• Project management and implementation
• Data warehousing troubleshooting and support (Wherescape RED)
• Microsoft SQL database and server management (including in Azure)
• Monitor, configure & troubleshoot cloud services in Microsoft Azure
• Internal IT Management and Support (Network WAN/LAN, Cyber Security, Email, Active Directory, Desktop Support)
• Mimecast email gateway setup, configuration, troubleshooting and management
• Staff training, team building and mentoring
• Server Support: Microsoft Server 2008/2012/2016/2019
• Custom application development for Talend ETL jobs ( Java )
• Custom application development ( C# )
• IT Support for 110 dental practices nationwide
• Powershell scripting and automation
• Virtual machine provisioning & management (VMWare, HyperV and Azure)
• Implementation and management of Office 365 services (Teams, Sharepoint, OneDrive, etc)
• Reporting support (PowerBI, Excel, SSRS)
• PowerBI report development and deployment
• Solution design and architecture – system engineering
• Documentation(Confluence), business analysis and process mapping

Senior System Administrator

CyTrack Intelligence Systems

• Custom application troubleshooting, testing and support
• Telephony troubleshooting (VoIP, PABX, ISDN)
• CTI (Computer Telephony Integration) troubleshooting
• Application installs and projects
• Delivering and managing professional services
• Delivering and managing support services
• Monitor, configure & troubleshoot cloud services in Microsoft Azure
• Microsoft SQL database and server management (including in Azure)
• Internal IT support (Network WAN/LAN, Cyber Security, Email, Active Directory, Desktop Support)
• Staff training, team building and mentoring
• Server Support: Microsoft Server 2008/2012/2016/2019
• IIS + .NET website administration and troubleshooting
• HTTP/HTTPS/FTP/SFTP troubleshooting and tracing - SSL certificate management
• Powershell scripting and automation
• Virtual machine provisioning & management (HyperV and Azure)
• Implementation and management of Office 365 services (Teams, Sharepoint, OneDrive, etc)
• Reporting (PowerBI, Excel, ZenDesk)
• Client billing reconciliation and billing enquiries
• Presales and sales 
• Documentation, business analysis and process mapping

Software Professional Services & IT Manager

Precision IT Pty. Ltd.

Senior IT Project Engineer, dedicated to putting in place value added, efficient and secure IT Systems.
• Project Management
• Team building & staff mentoring
• Assisting support staff with escalations
• Cyber Security analysis and remediation
• DevOps Implementation and Support
• Website hosting/migration - LAMP stack / Wordpress / .NET + IIS / cPanel / Plesk
• Windows and Linux System Administration
• Citrix XenApp and XenDesktop deployments
• Network design using Fortinet equipment
• AWS Solution Architecture
• Active Directory design
• ADFS implementation
• DUO MFA implementation
• VoIP deployments
• Migration to Office 365
• Backup, BCP and DR planning
• Documentation and Business Analysis

Professional Services Engineer

SOMA Managed IT

• Assist with staff training and mentoring
• Design, implementation and management of MS Server environments
• Design, implementation and management of MS Exchange & Office 365 solutions
• Monitor, configure & troubleshoot cloud services in Microsoft Azure
• Deployment and management of network infrastructure (TCP/IP, DNS, DHCP, etc)
• Configuration and management of network hardware (Switches, Routers, Access Points)
• Virtualisation of server and network infrastructure (VMWare and HyperV)
• Project Management
• Cyber Security analysis and remediation
• Server hardware maintenance and support
• Backup, BCP and DR planning, implementation and support(including Azure Site Recovery)
• Documentation and Business Analysis

3rd Level Engineer

ALH Group

IT consulting for ALH Group whilst living and traveling in China.

Senior Information Technology Consultant

• Assisting with infrastructure team management activities
• Staff training, team building and mentoring
• Server Support: Microsoft Server 2008/2012, Linux, Citrix (Netscaler, XenDesktop & XenApp)
• VMware virtual machine provisioning & management – ESX/vSphere
• Active Directory, Group Policy, DNS & DHCP management
• Amazon Web Services (AWS): migration of services and management of cloud infrastructure
• Migration from Citrix Presentation Server 4.5 to XenApp 6.5, Xenapp 7.X and Citrix Cloud
• Networking: Support & troubleshoot a Cisco wired network (routing, switching & ASA)
• Networking: Support & troubleshoot a Cisco wireless network (WLC and 1500+ APs)
• Networking: Support, Setup & troubleshoot a Meraki cloud management environment
• Cisco VoIP administration
• Cisco ISE administration
• Network Security and Cyber Security: FireEye IPS device management and Cisco ASA Firewall
• Manage and troubleshoot a 330+ node MPLS IPVPN WAN
• Solarwinds monitoring, administration and management for 3000+ devices
• Planning and Projects: Future planning, designs and articulating strategies (solution design)
• SQL Database and server management (MS SQL 2008 & 2012)
• Nimble and EMC Storage management (SAN/NAS)
• Commvault backup management(backup to tape, disk and cloud)
• Google G Suite System administration
• Okta IDaaS administration
• Sumologic - setup and administration
• MessageLabs email gateway administration
• Forcepoint Web Proxy/Web Security administration
• ServiceNow use and admin support

Senior IT Infrastructure Engineer & Team Leader

Webjet.com.au

• Provide leadership, training and support to team members
• Server Support: Microsoft Server 2008/2012, Linux, Citrix (Netscaler, XenDesktop & XenApp)
• Office 365, Sharepoint Online, Exchange 2010/2013 - setup/design troubleshooting and maintenance
• Microsoft Software Center Configuration Manager(SCCM) workstation management & deployment
• Cloud Support: Monitor and configure cloud services in Microsoft Azure, Amazon Web Services
• Networking: Support & troubleshoot a Cisco network environment(routing, switching and ASA)
• Security testing/scanning - NMAP - Wireshark and basic penetration-testing for PCI compliance
• Cisco VoIP administration
• IIS + .NET, Apache and Tomcat website administration
• Dev Ops support (GIT,GitHub,Visual Studio,Octopus Deploy & Microsoft Team Foundation Server)
• VMware virtual machine provisioning & management
• Active Directory, Group Policy, DNS & DHCP management
• SQL Database and server management( MS SQL 2008 - 2012 and 2014)
• NetApp/Nimble and HP Storage management(SAN/NAS)
• Planning and Projects: Future planning, designs and articulating strategies(solution design)
• Jenkins + NUnit automated testing support
• CMS support - Umbraco
• HTTP/HTTPS/FTP/SFTP troubleshooting and tracing - SSL certificate management - Web proxy
• HTML and Javascript
• Training, mentoring, team building and team management
• Kaspersky/McAfee - Anti Virus management
• Extensive Powershell scripting and automation
• On-call Support

Systems Engineer & Team Leader

Working on National Australia Bank account:
• Support for over 3500 Windows servers globally
• Administration of multiple global Citrix XenApp farms
• VMware virtual machine provisioning & management
• Server hardware troubleshooting, diagnosis and vendor support
• Active Directory, cluster, Group Policy, DNS & DHCP management
• Server deployment, builds, maintenance and optimisation
• Incident, problem, request, project and change management

Wintel/Citrix Technical Support Engineer

Working on National Australia Bank account:
• Provide business application support
• Start and monitor scripts run on UNIX and Linux servers
• Involvement in testing and implementation of quality systems and products
• Identifying/diagnosing complex operational issues
• Review and redesign processes and procedures, on an ongoing basis
• Monitor systems for problems, complete recoveries and report any problems
• Broadcast and actively participate in the resolution for high severity incidents
• Update support documentation and customer knowledge base articles

IT Operations Coordinator

First level support for a broad range of IT applications and systems. Incident Management.

Service Desk Analyst

I am a devoted and determined IT professional with a vast range of interchangeable skills and experience, who enjoys playing a key role in an achievement-oriented team that delivers results. I can attribute my achievements to my hands-on technical background, well developed interpersonal skills, genuine personal interest in technology and passion for education & self improvement. I develop and succeed in an environment that provides constant challenges.

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Safoor S.

Daniel James Spindler

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