Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Megan Broker Consulting

Expand human potential for high performing individuals, teams, and organizations through active listening and establishing a framework for the delivery of results-oriented outcomes. Advise forward-thinking organizations on the development and implementation of change management initiatives and diversity & inclusion programs based on world-class business thought leadership.

Founder & CEO

AlixPartners

Partnered and served as a trusted advisor to Business and Centers of Excellence leaders to maximize the impact of individual, teams, and organizational development. 

Architected the design and lead the delivery of a high touch, hands-on coaching and mentorship strategy that fostered an inclusive, diverse learning culture at all levels of the firm. 

Supported the development of all people by instituting a framework and setting standards that have been widely recognized as a best-in class model and achieve desired organizational talent outcomes. Focused on inclusion across gender, ethnicity, sexual identity and race. Owned the internal and external communications strategy for building and expanding our Coaching, Mentoring, and Sponsorship programs.

Organizational Development Coaching, Mentoring and Sponsorship, Director

Developed, facilitated, and managed the global coaching strategy for all levels of the organization to increase career advancement and client relationship development and integrate coaching skills throughout the firm. Program results have increased the impact of client advising and accelerated the development of internal talent. Sourced, recruited, and managed 50+ external coaches to deliver executive coaching to internal leaders aligned within the framework of the coaching program. Executed pulse survey and action plans to drive employee engagement.

Organizational Development Coaching Visionary, Senior Vice President

Delivered sustainable behavioral change strategies to departments and lines of business for large scale transformation. Built strong productive relationships across multiple stakeholder groups to bridge silos, develop clear communication pathways, and instill a culture of collaboration. 

Designed and delivered change leadership workshops and coaching sessions to align senior executives and organizational readiness strategies. Identified key operational elements within a business and leveraged them to achieve business goals. 

Contributed and co-authored thought leadership white papers that defined human capital impacts in automotive, technology, media and telecommunications industries. Developed intellectual property and industry specific Point of View position papers regarding the impacts of talent shortages and innovative solutions to overcome the market need.

Enterprise Improvement Consultant,  Senior Vice President

Established and launched operating infrastructure for the Leadership and Organizational Effectiveness (LOE) community of practice. Managed and led over 60 external subject matter experts to deliver client work in order to support our lean internal team. 

Led human capital initiatives with external clients to assess their organizational dynamics and identify areas of resistance, concern, and opportunity. Focused on the sustainable implementation of business processes that facilitated employee behavior change. Results included: stabilization of the workforce, prioritization of key talent hires/terminations, decreased overtime, and restructuring measures to achieve strong bottom line profitability.

Leadership and Organizational Effectiveness, Vice President

Center for Creative Leadership

Led and managed a $1.5M portfolio of custom client coaching and leadership programs. 

Coordinated resources inclusive of coaching to design, implement, and run comprehensive programs with high quality expectations and high touch delivery. Developed program proposals and managed the operational processes. Created, maintained, and monitored all phases of program development within a strict delivery timeline and budget.

Global Leadership Program Manager

St. Mary's High School

Built strong relationships with the St. Mary’s alumni, parent, and board network to raise awareness and participation in the annual fund. Exceeded annual fund goal of $250,000; a goal previously unmet.

Fundraising Associate Director

Schering-Plough Research Institute

Built trusted relationships with medical professionals by sharing in-depth product knowledge and expertise. Responsible for training and implementing speaker programs. Exceeded all sales goals and recognized as a district sales leader.

Health Care Consultant

WorldCom

Developed and implemented programs for the advancement of the Information Technology division.

Project Manager

MCI Corporation

Created and implemented a college hiring and training program for the Information Technology division. Monitored and managed high level corporate wide information technology projects.

Recruiter & Project Manager

Colorado College

Developed and managed all activities related to fund-raising. Raised over $320,000 during a nine month period with record participation.

Assistant Director of Annual Fund

Fountain Valley School

Recruited, interviewed, and advised students on academics and available opportunities. Coached the JV boys soccer team to a winning season.

Assistant Director of Admissions

Megan Broker expands human potential for high performing individuals and teams by bringing her 20 years of leadership experiences, executive development program design and delivery expertise, and world-class business resources to clients. Megan’s approach is to actively listen, align to organizational goals, consider diverse perspectives, and establish a framework for efficient outcomes and engagements. Her vision is to build the next generation of transformational, inclusive thought leaders.

As a passionate, empathetic coach for high-performing executives, she advances trust, executive presence, leadership skills, and inclusion with targeted results. She has led, coached, and advised senior leaders on vision, leadership, strategy, and culture.  Megan is a respected thought leader in leadership development, organization alignment, change management, and diversity & inclusion. 

Megan possesses deep expertise in building meaningful relationships, developing engaging learning and development programs, managing multi-faceted projects with multi-dimensional stakeholders, and celebrating other’s success. Her commitment is to bring out the best in others through active listening, insightful questions, and deep attentiveness.

taplio

The Battle

Jonathan Sachs, MBA, FACHE, PCC

Megan Broker

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