Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Blue Cross Blue Shield of Massachusetts

Responsible for leading and facilitating a highly collaborative cross-enterprise approach to Enterprise Strategy development and Customer Experience Business Unit Strategic development. Provide support for defining and gaining alignment around key strategic issues and strategic projects. Develop and implement tactical management of effective metrics and controls, where appropriate, to optimize performance at the strategic, business unit and market level. 
Champion the customer voice to ensure delivery exceptional basics and moments of delight for our customers. Identify existing gaps and opportunities to connect with customers and improve those interactions. Enable and provide data/intelligence, frameworks, key metrics and meeting facilitation with key teams to drive definition and alignment around the execution for key strategies.

Medicare Product Journey Manager - Experience 

●	Lead projects through the conceptual, requirements gathering, design, development, and implementation phases, ensuring timely execution of critical milestones. 
●	Organized and lead cross-functional teams, collaborating with team members to accomplish the assigned scope communicating project plans, schedules, costs, and progress to stakeholders, keeping them informed throughout the project lifecycle. 
●	Designed and maintained customer journey maps, highlighting pain points to develop future work streams contributing to long-term planning.
●	Maintained productive working relationships with project sponsors, customers, vendors, and other key stakeholders.

Project Manager- Experience Activation 

Associate Director CAHPS Strategy and Improvement - Interim 

●	Facilitated instructor-led education to employees per month by managing administrative processes through Workday and engaging adult learners through high energy, fun and effective content. 
●	Shaped immersive onboarding programs; accelerated new employee engagement and retention 
●	Increased patient experience scores, translating into a millions of dollars in government reimbursement; curated learning programs (customer experience, leadership, DEI) and applied qualitative and quantitative data to instructional design strategies for adult learners.
●	Coached leaders to be more agile, experimental and customer centric through empowering and building confidence in their experience and knowledge.

Business Partner- Patient Experience 

Target

●	Revolutionized customer experience through group and 1:1 coaching resulting in a 74% increase in employee and client satisfaction.
●	Promoted to lead business growth; refined the employee lifecycle and project management operations by using data from entrance and exit interviews as well as post placement questionnaire.
●	Fast tracked promotion of 9 executive leaders through application of coaching and diagnostic tools by first structuring competency models, creating team/individual development plans and utilizing structured models for improvement and accountability. 
●	Spearheaded a thriving community partnership program through developing key relationships with direct stakeholders and community influencers, accounting for 57% of annual giving goals. 
●	Leveraged learning and development applications in Workday and 360 evaluations to elicit feedback and implement goal setting mentorships to support cultural stewardship
●	Strengthened retention rates by 15% through strategic succession plans and high-value talent moves.

Project Manager

Bolstered retention rate 15% over target rate of 70% as the district training leader with organized annual hiring events and prepared staffing plans developed from market trends

Spearheaded a culture of best practices by rewarding training and efficiency increasing YTD profitability by 9%

Foster a culture of growth and enrichment with over 9 executive level leaders developed and promoted in 2 fiscal years through successful succession planning

Proactively increased client-satisfaction rate by 74% by creating a client-centric culture, motivating, inspiring, and empowering employees to deliver amazing guest experiences

Championed community partnerships through coordinated and executed events, responsible for 57% of annual community giving goals and over a 3 million dollar sales increase.

Recognized by leaders by being selected to attend the LEAD enterprise wide leadership development program.

Service and Engagement Executive 

University of Maryland

Development Coordinator

Sylvain Consulting, Inc.

●	Coached senior leaders through organizational issues, talent strategies, and leadership development.
●	Bolstered team engagement by 37% through high-visibility, high-impact talent programs. 
●	Implemented a human-centered strategy to encourage diversity, inclusion and belonging. 
●	Maximized productivity by diagnosing team pain points and leading change management efforts. 
●	Developed SBA HUBZone certification program for issuers by implementing a compliance framework consisting of comprehensive assessments, DEI bias training and regularly scheduled

Human Resource and Research Manager

Palm Beach State College

I headed up the Advertising department within the Student Activities department. I generated graphics as well as coordinated a team of employees to disperse and contact demographic. 
I generated contracts and contacted vendors to plan and execute events.

Graphic Advertising and Programs Coordinator

Creativity - Teamwork - Strategy

Offering extensive experience in project management, talent development, team engagement, and more than 10 years utilizing data to improve experiences of both customers and employees. Trusted leader with a passion for leveraging talent and best practices to drive organizational effectiveness. Employs creativity, leadership, and teamwork to design and execute innovative solutions.

taplio

The Battle

Jonathan Sachs, MBA, FACHE, PCC

Krystle Smart-Dessimus, PMP, SHRM-CP, CLSSGB, CSM, CPXP

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