Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Nuvolum

Director of Public Relations

Public Relations Account Manager 

Public Relations Assistant

Purple Wine + Spirits

As Marketing Administrator I was responsible for supporting the admin functions of the Marketing Department and Sales Team.

Job Duties:
- Supported Brand Managers with new product and brand launches
- Conducted market research for wine and spirit brands
- Maintained website updates and changes
- Managed wine and spirit sample requests for new accounts, media influencers, professional publications, and wine competitions
- Implemented and created a new DropBox system and organization within the Marketing Department
- Assisted with National and Controlled Private Label bottle mock-ups
- Wrote wine tasting notes and technical sales sheets
- Created social media content for our National wine brand's Instagram and Facebook pages
- Increased social following by 100 for each brand page
- Attended and poured at wine events and tastings
- Set up private tastings for clients and special guests 
- Collaborate with various departments to create daily tasks and projects

Marketing Administrator

Bear Republic Brewing Company

Assisted Bear Republic Marketing Department and Public Relations Coordinator with social media engagement techniques, event preparations, conducted market research and presented findings to the department, learned to manage websites such as Hootsuite, and performed in office tasks related to marketing.

Marketing & Public Relations Intern

During my 10 years working for Bear Republic, I was able to move up from Waitress to Restaurant Manager. 

Job Duties:
- Overseeing and managing staff in both front and back of house
- Ensure the restaurant runs smoothly and safely 
- Assist, encourage, and uplift staff during busy shifts
- Implement restaurant policies and procedures to front and back of house
- Follow company policies and procedures regarding the handling of cash, property, products, and equipment
- Maintain safe working conditions
- Implement appropriate strategies to resolve adverse trends and improve sales
- Ensure team follows appropriate safety and sanitation regulations
- Making sure Alcohol Beverage Control regulation laws are being followed by staff

Restaurant Manager

In a busy restaurant located in a tourist destination, successfully multitasking in a fast paced environment and working under pressure are some of the most important skills I have gained. I have also continued to gain knowledge on beer styles, and the brewing process. Being knowledgeable on what one is selling is a very important aspect of my job that I take seriously. 

Furthermore, I efficiently take customers' orders and always try to anticipate their wants and needs in order to deliver exceptional customer service. Maintaining consistent communication with co-workers, management, and as well as customers has helped me be able to adjust and work with multiple personality types.

Waitress

Primitivo PR

Primitivo PR is the student-run PR firm within the Communications department, at Sonoma State University. As the Co-General Manager, I get to help lead, plan and organize the task given to the students involving Public Relations. Following general classroom lessons and assignments, I also get to help the students gain "real life" hands-on experience with actual clients. I oversee all of my peers as well as their assigned clients sought out by myself, and the additional Co-General manager. This position has given me leadership and management experience, as well as hands-on experience in Public Relations.

Co-General Manager 

Through Sonoma States Public Relations Firm, I was an account assistant to the Student Peer Advising client account. Underneath Primitivo's administration, I created client proposals and content regarding Student Peer Advising at SSU. As account assistant, I also created a more clear and specific plan for Student Peer Advising, as well as setting goals for the future while also maintaining short term objectives.

Account Assistant

Brown-Forman

During my 3 month internship with Brown-Forman, I worked on a project with the Northern Region Sales team, and their distribution company Young's Market, called "The Account Qualifications Project." While working on this project, I was able to identify the 50 most influential wine and spirit accounts in 9 major metropolitan cities is California. Within my time working on this project I researched and familiarized myself with many sources such as Yelp, Zagat, TripAdvisor, Open Table, SF Gate, and blog posts. Lastly, I created a methodology plan on how I tackled this project, and presented weekly findings to the Brown-Forman Sales Team, and their distributor Young's Market. 

Working for Brown-Forman taught me the process and purposes of working hand in hand with our distributing company.  The many projects and researching that goes into why we distribute our spirits in a specific region, and why we chose the accounts we distribute to are of the many steps the sales and distribution team take in order to have a successful company.

Sales Distribution Account Qualifications Intern

A driven and creative PR and marketing professional with a passion for media relations and executing successful PR campaigns that place clients and brands as industry-leading experts in their field. Through dedication and a love for public relations, I've worked my way from an assistant role to now Director of Public Relations at Nuvolum. 

With 6+ years of gaining experience in both an in-house and agency setting, I've led and managed brand reputations, content creation, digital storytelling, influencer relations strategies, thought leadership, and implemented and drove media relations efforts for healthcare, B2B, B2C, and tech industries.

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The Battle

Jonathan Sachs, MBA, FACHE, PCC

Kayla Harbaugh

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