Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

WFMZ-TV

• Directly contribute content and run editorial meetings for Noon, 4pm, 5pm, 6pm and 10pm shows in addition to supporting the Sunrise, 5:30pm, 6:30pm, 8pm, 10:30pm and Weekend newscasts.
• Work with reporters developing angles for daily turns packages and special projects.
• Create schedules, handle payroll and conduct annual reviews for more than 100 staff and freelance employees
• In charge of hiring staff and interns for main and satellite newsrooms in conjunction with the News Director
• Plan content and travel logistics for reporter trips to MLB spring training, Super Bowl, World Series and other national events
• Facilitate planning and execution of on-location broadcasts at events like the PGA Senior Open in addition to annual special programming at the nation's largest free music festival
• Organize and provide direction for coverage of major weather events including implementation of special procedures for tornado warning cut-ins
• Approve and carry-out licensing and contract negotiations for outside use of station material
• Partnered with the Associate Press to design and implement an AI-driven system intended to support the Assignment Desk in categorizing incoming emails and incorporating them into the planning grid.
• Member of the NATAS Mid-Atlantic Board of Governors

Assistant News Director 

•	Oversee content and news-gathering for company website, social media sites, and over seven hours of broadcast news per day
•	Ensure all show components (including scripts, video and talent) are ready for air a minimum of 5 minutes before the start of each half hour news program
•	Coordinate trips for special coverage (i.e. Phillies spring training, World Meeting of Families 2015, DNC and RNC conventions, etc.)
•	Supervise, schedule and handle payroll for over 40 employees 
•	Collborated with IT and engineering departments to create a seemless transition to work from home status during COVID

See duties as an Assignment Manager for additional details

Executive Content Manager

•	Direct supervisor of five Assignment Editors in two bureaus
•	Responsible for enterprising and developing news stories for broadcast
•	Work side by side with reporters developing both daily-turn and long-term stories.
•	Communicate new information with the web producers and show producers 
•	Coordinate the news gathering efforts of the newsroom
•	Interview citizens, public officials, and elected officials
•	Write and post articles to website
•	Oversee year-round internship program 
•	See duties as an Assignment Editor for additional detail

Assignment Manager

•	Write news copy both for air and for training purposes
•	Write and post stories to company website
•	Dispatch crews to noteworthy events throughout Eastern Pa and Western NJ
•	Follow criminal and civil court cases through the justice system
•	Research viewer tips calls
•	Compile information on events happening throughout the year
•	Organize files on long range stories of interest for future use

Assignment Editor

East Stroudsburg University of Pennsylvania

The DMT Board meets annually with the department professors regarding the current curriculum.  Members work together to maintain the relevance of the coursework already offered and collaborate on ideas for classes which would be beneficial to both current and future student bodies.

Digital Media Technologies Board Member

Devereux Foundation

Worked with the Development Director at Devereux Pocono Center in an effort to strengthen her writing abilities. Duties included editing press releases and grant applications as well as teaching proper formatting and writing style specific to press releases.

Writing Consultant

Assistant News Director with two decades of broadcast journalism experience. Helped grow an independent TV station in the Philadelphia market from a small, hyper-local news operation to one that goes toe to toe in the ratings with affiliates with exponentially larger budgets.

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The Battle

Jonathan Sachs, MBA, FACHE, PCC

Jamasyn Diehl

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