Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Bernstein Management Corporation

Manager of Lease Administration 

Ro's Words of Encouragement, LLC

- Write some blog posts and site content for the Ro's Words of Encouragement blog at www.rowaldron.com. Edit all blog posts. Verify citations.
- Manage current blog operations using WordPress software, including tracking site stats, creating static site content and editing site template.                                                                         
- Oversee all related social media sites, including Facebook, Twitter and LinkedIn.                        
- Created a LinkedIn profile which was among the top 1% most-viewed in 2012.

Editor, Blog Manager and Social Media Director

Lincoln Property Company

Lease Administrator

Avison Young

Promoted to Lease Administrator for superior work ethic and willingness to tackle new challenges.

- Promoted from Collections Specialist as a result of excellent work performance.
- Managed 100+ leases at 10+ properties in a variety of different building types and geographical locations, using numerous software programs including MRI, Yardi and Jenark.
- Served as primary tenant point-of-contact for all lease-related inquiries
- Abstracted all new leases and lease documents. Maintained hard-copy and electronic lease files. 
- Assisted property managers to prepare annual budgets
- Prepared annual budget vs. spending reconciliations using Kardin software.
- Analyzed accounts receivable data and collected outstanding sums for all tenants

Junior Lease Administrator

- Managed accounts receivable collections for more than 500 commercial tenants. Collected approximately $3,000,000.00 in my 18-month tenure.  
- Coordinated with brokers, lease administrators, property managers and attorneys to service tenant accounts and ensure compliance with lease terms. 
- Reviewed tenant accounts using databases in Jenark, MRI and Yardi. 
- Initiated and oversaw default procedures against non-paying tenants. 
- Posted late fees and direct bill backs to tenant accounts. 
- Served as lease administrator for 5 properties.

Collections Specialist

Forfeiture Support Associates

I was promoted to Records Examiner/Analyst based on my exceptional work performance as a Data Analyst.
 
- Assist in developing and implementing the U.S. Department of Agriculture, Office of the Inspector General, Asset Forfeiture Unit (USDA-OIG AFU) procedures for filing petitions.
- Researched and drafted more than 40 petitions in 3 months as new procedures were developed and implemented. 
- Build and maintain the official AFU SharePoint site. 
- Continue to perform all the duties of a Data Analyst.

Records Examiner/Analyst

- Served as designated point-of-contact for two of the five USDA program-designated regions for all asset forfeiture program requests and information.                                                                                                                                                                             
- Processed Federal Contribution Forms (FCFs), petitions and Seized Asset Tracking Reports (SATRs), as well as any other required asset forfeiture paperwork.                                                                                                                                                                          
- Created and maintained electronic case files.                                                                                                                                                                             
- Researched and compiled historical forfeiture statistics using USDA ARGOS database, DOJ CATS database, historical hard-copy case files and CourtLink. Analyzed this data to produce reports for acting Special-Agent-in-Charge. 
- Coordinated with other federal and local agencies to obtain case information. 
- Processed asset forfeiture funding requests including Cost Reimbursement Agreements, Case-Related Expenses and Investigative Costs Leading to Seizure. 
- Created and maintained fund request tracking workbook and all related spreadsheets for entire USDA-OIG Asset Forfeiture program. 
- Built and maintained the USDA Asset Forfeiture Unit (AFU) Subject Matter Expert SharePoint site.
- Created and reviewed procurement requests. Tracked purchase dissemination.

Data Analyst

Global Solutions Network, Inc.

I was hired as a full-time employee as a result of my performance as a summer and winter clerical. I was recognized for outstanding performance after one year on the job.                                  

- Supervised roll-out of new check processing system which increased check volume by a projected 30% year-over-year and decreased processing time by approximately 25%.
- Served as senior member of RSO Record Checks team. Provided on-the-job training for new team members. 
- Prepared case materials for new requests and tracked case opening and closing statistics using Excel spreadsheets and SharePoint.
- Conducted High Scope (HS) checks on all PSS cases. Recorded results of checks and status of cases using Report Management System (RMS) and Case Management System (CMS) software.

Security Assistant

U.S. Department of State

I was invited to return as a winter clerical based on my excellent performance as a summer clerical. 

- Created and edited standard documents, including Standard Operating Procedures (SOPs) for Security and Suitability Adjudications, and the official Foreign Travel and Foreign Contact investigation forms. 
- Researched and prepared PowerPoint slides for conference presentations on SharePoint Training and the Personnel Security and Suitability Investigative Standards. 
- Researched DS Clearance Notification processes and analyzed this data to create the DS Clearance Notification SOP.

Winter Clerical

- Collected and maintained emergency contact information for 200 employees.
- Analyzed user data for more than 300 users of the case management system (CMS).
- Created an updated version of the CMS user manual for training purposes.

Summer Clerical

McShea & Company, Inc.

I was originally hired as a temporary receptionist for a two-week period, but due to my performance and strong work ethic I was kept on for several additional weeks and given additional temp employment later in the year.  

- Prepared contract information for inclusion in a database by reviewing data from more than 200 leasing and sales agreements. 
- Created and maintained hard-copy contract records as part of implementing a new filing system.

Temporary Office Assistant

Experienced lease administrator with additional skills as a writer/editor. My background in history and English helps me quickly distill large volumes of information into concise, usable pieces. With good people-skills and a flexible mindset, I have the confidence to adapt to a variety of office and job conditions. 

taplio

The Battle

Jonathan Sachs, MBA, FACHE, PCC

Grace Waldron

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