Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

HR Organizational Effectiveness Performance Partner

Operational Excellence Solutions (OPXLS)

Consulting, Coaching, and Training partnerships, supporting your improvement journey.

The mission is to drive the improvement of processes and people through the application of Quality, Performance and Process improvement methods.

The goal is simply to achieve Operational Excellence. It is progressive improvement, by breaking processes into their sub-components, thus increasing the capability to understand and improve.

Consulting Director 

The University of Texas Medical Branch

Systems Optimization & Performance Leader

The University of Alabama at Birmingham Health System

Direct system-wide efforts to implement an innovative Clinical Practice Transformation program throughout an 1100 bed, academic medical center.
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Executive Director of Clinical Practice Transformation & Process Improvement

Lead system-wide innovation efforts to improve operational performance and support the implementation of new programs and processes within one of the largest academic medical centers in the United States.

Executive Director of Performance Excellence and Process Improvement

UAB School of Health Professions

Master of Science Healthcare Administration Program – School of Health Professions
•	Taught and covered topics that support improving health care operations, including patient flow, quality (concepts and mechanics), and process improvement in the #1 rated program in the U.S.

Adjunct Faculty Instructor

Lead and direct Lean transformation strategies and initiatives within the Adventist Healthcare system of 5 Hospitals (3 acute care, 2 specialty)

Program Manager, Operational Excellence

Inova Health System

Organized, implemented, and managed PI and Lean/Six Sigma methodologies within the five acute care hospitals of Inova Health System. (5 acute care hospitals; 1700 beds, 17000 employees)

Sr. Strategic Process Improvement Consultant

Chrysler Group LLC

Managed an organization of eight to twelve industrial engineers in developing, establishing, and maintaining efficient direct and indirect engineering work standards along with special projects.
Led plant Lean manufacturing efforts to achieve corporate Balanced Scorecard targets relative to safety, quality, delivery, cost, and morale. 
•	Accountable for over 2400 individual direct and indirect labor process standards / SOPs. / SWI’s

Industrial Engineering Manager

Chrysler Corporate Headquarters

Implementation Specialist (Quality and Lean PI Consultant to manufacturing facilities). Responsible for working with numerous assembly plant product platforms and staff to implement and train plant personnel on Lean Manufacturing concepts and implementation. Extensive training and application in Toyota Production System (TPS)

Corporate Process Improvement Implementation Specialist/ Consultant

Established and facilitated engineering initiatives through process design and utilization of efficient labor standards and practices while controlling manpower. Consistently utilized industrial engineering methods of Creating Standard Work, Ergonomics, Production, Planning and Control, Financial analysis and budget development, Inventory control, Time studies, Value analysis / Value Stream Analysis, Team communication.

Industrial Engineer Direct / Indirect Labor Productivity

Nigel Brown is a Leader in Quality, Performance, and Process Improvement. He is a professional that has traversed the ground floors of Industrial engineering to leadership within Operations.  He has worked in multiple industries, performing in progressively increasing leadership roles. He has led and supported Performance and Process Improvement programs in Virginia, Maryland, and large Academic Medical Centers in Alabama and Texas. He has completed extensive process improvement initiatives in 6 major health systems, over 20 unique Healthcare entities, and 12 unique high-volume manufacturing sites.  He is also the consulting leader for Operational Excellence Solutions (opxls.com) and Improvement Theory (Improvementtheory.com)
Improving systems while developing people is Nigel’s passion.  His passion for improvement and development has driven him to serve in many supporting roles. He supports numerous charities, and he is a current Board member of ACE, Alaquest Collaborative for Education,  (www.acealabama.org/). ACE is a charitable organization that increases access to Social and Emotional Learning through teacher training, in-class programs, and community outreach. ACE is dedicated to making Social and Emotional Learning an integral part of education in Alabama.

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The Battle

Jonathan Sachs, MBA, FACHE, PCC

Dr. Nigel O Brown

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