Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Nordic Global

I have joined Nordic, a recognized leader in advisory services, implementation support, technology solutions, and managed services to collaborate with our customers & partners to drive innovation and excellence by enhancing patient engagement, improve care delivery, support clinician wellness, and refine processes and efficiencies.

National Solutions Executive

Dr. Lorna Breen Heroes' Foundation

In my volunteer role as an Ambassador, I passionately championed initiatives to address health worker burnout and advocate for policies supporting mental health. I mobilized communities to support health workers' wellbeing and facilitated fundraising efforts to drive impactful change.

Ambassador

Virginia HIMSS

In my 18 year tenure, I served terms as President, Secretary of the Board of Directors and SIG Chair for The Digital Consumer Experience, spanning more than eight years in a leadership role. Notable contributions included organizing and co-hosting multiple annual state-wide conferences, participating in regional and national special interest events, mentoring incoming Board members, developing relationships with key stakeholders throughout the Commonwealth, and championing the annual scholarship golf tournament, raising more than $105,000+ to support scholarships for veterans and graduate students from the Commonwealth of Virginia.  Received "2018 Volunteer of the Year" Award.

Virginia HIMSS - Past- President and Digital Consumer Experience, SIG Chair

Divurgent

I am focused on partnerships with payor and provider health organizations to improve access, experiences and outcomes by harnessing the power of technology and through effective application of process change.

Vice President, Client Services

Gerent

Strategic and dynamic healthcare leader with extensive experience in helping Healthcare and Life Science organizations drive more consumer and member engagement, innovation, better outcomes, greater agility, improve labor productivity and retention through digital solutions and process change.

Senior Director, HLS

Silverline

Responsible for consultative solution sales by providing digital transformation through integrated Salesforce solutions for Consumer engagement and experiences to strategic Enterprise Healthcare and Life Sciences accounts in the Eastern USA

* Awarded “Silverline’s 2021 Top Performer”, across all 3 industry verticals
* Exceeded sales quota and revenue in 2021 by 189% 
* Closed a Silverline record breaking $5.9M contract with a new logo at a larger Payer in New York Metro area. 
* Build 6X quota pipeline in a new, unproven territory
* Generated, closed and managed a portfolio of US Enterprise Health System accounts and other strategic accounts, while developing relationships and pursuits with new logo accounts
* Closed $18M in business during my time at Silverline (new to the Salesforce ecosystem)
* Increased operational efficiency across HLS and Salesforce by sharing best practices, building sales processes, mentoring and training on CRM, territory management and strategic account planning
* Educated and guided Enterprise healthcare prospects and clients on their digital transformation through CRM and Analytics To improve Customer experiences

Silverline is a Salesforce Platinum Partner focused exclusively on the end-to-end implementation of salesforce.com and powerful third-party apps

Senior Director, Enterprise Account Executive - HLS -East

Sirius Computer Solutions

Principally responsible for the sales, service, and client satisfaction of our Mid-Atlantic business at Sirius. Responsibilities include market development & client satisfaction for of our entire solution portfolio. 

Accelerate digital transformation to drive outcome improvements through IT Strategy, Cybersecurity, Business Innovation, Analytics & Insights, Distributed Computing, Cloud and Managed Solutions. Orchestrate leading technical partner ecosystem, collaborate with OEMs and solution team owners, marketing and partner intelligence to design and execute successful engagements and improve scale, scope and speed.  

Leverage innovative solutions and enable digital transformation to propel healthcare systems in navigating the changing industry landscape and allow leaders to focus more on patients, clinical staff and the business, and less on the under lying technologies.  Provide innovative ideas, systems and solutions focused on the digital experience, value creation and capturing tangible benefits.  Lead and mentor transformation teams with expertise in healthcare and digital strategies.

Client Executive – Mid-Atlantic Region

Huron Consulting Group

In the spirit of "Triple Aim", I assist healthcare and physician organizations develop innovative solutions to navigate the challenges of improving care quality and patient satisfaction at a lower cost. My area of focus is implementing data-driven population health management strategies to lower costs and successfully transition organizations to value-based healthcare using contemporary, customized solutions that address those organizations’ most pressing strategic, financial and operational needs and leadership challenges. 
*	Provided leadership for solution portfolio strategy and crafted new service offerings focused on population health, value-based care, bundled payments, cost management, improved clinical outcomes and predictive health analytics
*	Provided alliance management with cloud-based cost accounting organization
*	Demonstrated ability to lead effectively in a matrix environment

Senior Director - Population Health and Value-Based Care Services

Responsible for overseeing East Region and leading large process redesign, clinical transformation and technology optimization engagements.  Served clients with the selection and implementation of large-scale enterprise applications including clinical, operational, financial and information security.

Client Partner and Relationship Executive, Provider Healthcare

Client Service Leader responsible for driving business development, strengthening client relationships, and overall accountability on service delivery, staffing, and client satisfaction.  Achieved personal billable utilization target while managing concurrent projects.  Recognized and valued as a trusted advisor by clients and associates.

Associate Partner, Healthcare

Results-oriented market developer and high impact client relations executive, project leader and consultant maintaining responsibility for business development and the quality of services delivered. David is a highly accomplished executive with over 20 years of experience and a record of achievement in consultative sales generation, market development, quality service delivery and project management with extensive experience in healthcare operations, digital transformation, consumer experiences, P&L management, account management, strategic planning and alliance management. 

A strategic, results driven leader with demonstrated success managing new accounts and a portfolio of multiple large accounts, growing strong client relationships and delivering business growth of multimillion dollar consulting engagements on time and within budget.  

A diversified business professional with demonstrated successes at large publicly-traded companies (Huron, CSC, IBM, Accenture, GE); as well as with start ups and smaller firms.

Demonstrated talents in the following areas:
* Exceed performance goals and designated as Top Talent
* Contract negotiations
* Healthcare IT and Analytics
* Salesforce
* Strategy and integration of diverse client and company business requirements 
* Solution generation and architecture
* Implementation of workable solutions to solve business challenges
* Alliance and Business Partnerships
* Highly effective interactions with top executives at key client companies
* Consistent success in managing individuals, teams and managers within hierarchical and matrix environments

David is committed to making a difference in his community and contributing to the transformation of our healthcare system.  David is passionately driven about leveraging technology, data and quality initiatives to improve value, patient outcomes and the strategic imperatives supported within organizations.

Mission: to improve healthcare every day, especially for consumer experiences, all while alleviating the technology, financial and labor burdens faced by HLS.

Goal:  To lead teams and large opportunities.  Be recognized as a valued trusted leader, advisor and contributor to clients and the organizations he represents.

taplio

The Battle

Jonathan Sachs, MBA, FACHE, PCC

David Stewart, FHIMSS

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