Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Nuvolum

⭐️ Heading all video/podcast/social media production functions and workflows, leading a cross-functional team in delivering high-quality video production for clients across industries, directing multiple creative projects concurrently, and consistently exceeding client expectations.

Production Manager, Video & Media

b8ta

• Defining and delivering upon the overall recruitment strategy, securing the most appropriate talent depending on production needs (network programming & branded content).
• Successfully operationalized company through 2021 launch of new content streaming channel for global partners and clients through several Bay Area video studios. 
• Foster relationships with agents and managers to identify and recruit traditional on-camera hosts, accessible celebrities and digital influencers with a strong social following and/or creators who share our voice and content creation sensibility for branded content campaigns and original network programming
• Act as a liaison for the Talent Team and our creative and programming teams.

Talent Producer, Content, b8ta TV

Carlstrom Productions, Inc.

• Coordinated a wide range of projects (corporate videos, commercials and events), driving the creative vision across all stages through development, production, and completion.
• Production prep work, booking venues, budgets, schedules and research.
• Support all shoots and provide solutions to problems and issues that arise.
• Present production ideas and assess creative scenarios for production and delivery.

Associate Producer - Events, Videos and Media

Music at Kohl Mansion

• Assisted in the planning and execution of Music at Kohl Mansion's Summer concert series.
• Produced and posted social media and date announcements for followers and attendees.
• Coordinated fundraising events and catalogued past concerts and post-performance interviews.

Producer, Music & Events

Magnolia Photo Booth Co.

• Coordinated hundreds of events across various states in collaboration with a range of clients such as Google, Pixar, The Rolling Stones, The Academy Awards and NBC.
• Orchestrated large-scale events for major brands, directing projects throughout their lifecycle.
• Ensure smooth running of events including site selection, scheduling, marketing, reservations, materials, staffing, event management, follow up and evaluation.
• Coordinated florists, photographers, videographers and musicians for events.
• Recruited, trained and managed 19 employees to support quality service at events.

Event Coordinator

Pangaea Global AIDS

• Full time Office Administrator, managing budgets, reception, client liaison and all non-profit administrative coordination. 
• Presided over the administrative and clerical functions of the office, driving operational efficiency and customer satisfaction.

Branch Office Administrator

Yahoo!

• Delivered high-impact corporate events, special projects, and activations.
• End to end event management to meet client requirements and Yahoo standards.
• Planned logistics and materials for corporate events, daily services and staff events.
• Organized travel arrangements and diary management of all events.

Entertainment Works Incorporated

• Conducted extensive research and trend analysis, providing actionable intelligence to support movie marketing planning and execution.
• Film coordinator including the design and planning of fields of audience analysis.
• Marketing within the entertainment industry and in relation to pop culture trends.

Film Market Research Supervisor

Cinemark

• Day to day operational and staff management including nightly reports to main office and film projectionist.

Supervisor, Floor Manager, Projectionist

I am a growth-focused professional with an extensive achievement record in the film, TV, and entertainment industries and expertise combining all facets of production coordination and project management. Recognized as a detail-oriented and organized professional, I am adept at prioritizing and managing resources efficiently to deliver intricate projects and initiatives in highly dynamic environments. My professional focal points include video production, project coordination, live event production, talent management, vendor & partner relations, marketing, stakeholder management, team leadership, training, and administration. Delivering superior execution on the latter areas of expertise requires exceptional communication and organizational skills, as well as relationship-building, negotiation, and influencing skills.

Throughout my career, I have been recognized as a talented project manager, and I have a verifiable record of coordinating complex productions and events. Colleagues describe me as a progressive, down-to-earth leader that can always be relied upon to offer inventive solutions to address intricate production issues.

I am always open to hearing about a new and exciting opportunity and can be reached through this profile, via email, or by telephone:

📧 armand.delgado@outlook.com
☎ (408) 509 – 3121

Feel Free to Connect!

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Jonathan Sachs, MBA, FACHE, PCC

Armand Delgado

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