Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Magnit

• Lead high-level marketing and communications design projects in print and digital formats
• Provide creative consulting and art direction, ensuring alignment with brand strategy
• Oversee complex design projects from concept to production, coordinating resources as needed
• Collaborate with team and stakeholders to set and communicate design expectations and progress

Senior Associate, Designer - Contractor for KPMG

Offering dynamic branding, marketing design and illustration services for web and print since 2011.

• Professional printer, painter, illustrator, and photo-editor since 2005
• Resident Designer at HGMNY Music from 2012 to 2021
• Specialized in branding and concept-to-completion design of marketing media for web & print
• Proficient user of After Effects to create animated GIFs for diverse platforms and media
• Expertise in crafting engaging pitch decks and presentations using PowerPoint, GSlides, Figma, etc.
• Proficient in design across diverse formats, from logos, to brand guides, campaigns, and billboards.

My portfolio encompasses a wide range of projects, from large-scale outdoor advertisements to interactive digital campaigns. Let's collaborate to bring your creative vision to life!

Graphic Designer

Nuvolum

Lead the design of a wide array of brand assets, including logos, brand guidelines, corp ID materials, UI layout, social content, print and digital campaigns, event materials, sales collateral, and advertisements.

• Oversee projects from conception to completion, adhering to brand standards, deadlines, and budget constraints while maintaining an unwavering focus on quality, communication, and attention to detail
• Lead close collaboration with cross-functional teams to craft comprehensive assets that drive growth, continuously refining creative elements and processes to enhance performance metrics
• Source and retouch images in Adobe Photoshop and create vector graphics and layouts in Adobe Illustrator to deliver design solutions that resonate with target audiences and elevate brand identity
• Exercise proficiency in a wide range of design software, including but not limited to Adobe CS, Figma, Sketch, Google Workspace, and MS Office, facilitating deft navigation of the digital landscape
• Demonstrate a deep understanding of digital content dynamics for websites, apps, social media, ads, and e-campaigns, ensuring creative resonates with target audiences and drives meaningful engagement
• Collaborate with the stakeholders, continuously prioritizing tasks and assessing resources to drive seamless and agile design execution

Senior Brand Designer

Brand Designer & Production Artist

Designerds - powered by ATOMIC D

Crafting compelling brand-aligned visuals for digital and print media, and designing impactful presentation decks for high-profile clients and internal initiatives.

• Specialize in using Adobe CS and Figma to craft static and animated media for diverse platforms
• Producing creative digital assets for both internal, branding, B2B, and B2C / client-facing purposes
• Developing attractive visuals that adhere to guidelines and meet or exceed stakeholder objectives
• Crafting compelling presentations decks that effectively communicate ideas to stakeholders

Highlights:
• Illustrating a comprehensive set of brand icons, contributing to the visual identity of Designerds
• Creating emojis for Twitter to mark holidays and events, enhancing brand engagement & recognition
• Collaborating with Walmart's Lightbox Creative to design digital ads that drive consumer engagement
• Supported Amazon Blink, including development of campaigns, packaging, style guide updates, etc.
• Designing engaging presentation decks for high-profile clients such as AfterPay and CashApp

Through these projects, I honed my ability to blend creativity with strategic objectives, consistently delivering high quality solutions that resonated with target audiences and drove business outcomes.

Visual Designer II

Visual Designer I

Primal Pet Foods

Spearheading the design of comprehensive marketing collateral across various channels, including promotional and training materials, merchandise, and ad campaigns for the pet and veterinary industry.

• Designed annual promotional collateral, point-of-purchase displays (POP), and sales materials for retail
• Created comprehensive training decks for launching new products, promotions, and strategic initiatives
• Designed and maintained templates for email newsletters to enhance communication with stakeholders
• Produced print marketing collateral including brochures, catalogues, manuals, coupons, and more
• Managed recurring print advertisements in industry publications to grow brand visibility
• Conceptualized and executed branded apparel, merchandise, and promotional items
• Designed large-scale advertisements for events and retail spaces (billboards, vehicle wraps)
• Developed custom graphics for web and social platforms, including icons, thumbnails, and graphics
• Crafted vet, retail, and consumer-facing leaflets, ads, and educational media to support campaigns
• Created checklists, forms, and spreadsheets for internal departmental use to streamline operations

Highlights:
• Delivered many sales and retail-training presentations to educate and empower teams
• Developed newsletter templates for education and training, enhancing communication efficiency
• Successfully overhauled and streamlined the Primal Sales Catalogue for digital and print distribution
• Produced a series of three digital training manuals to standardize product knowledge across teams
• Bolstered brand presence via ongoing quarterly print ads in DVM360 and other veterinary periodicals
• Designed event and retail training merchandise including enamel pins, stickers, and promotional items
• Produced compelling hiring media such as flyers, social tiles, posters, and banners to attract talent

Junior Designer & Production Artist

• Designed marketing presentations for the Sales Team, enhancing sales and retail effectiveness
• Created compelling PDFs using Acrobat and InDesign, ensuring seamless distribution and usability
• Manipulated hero and product images in Photoshop & Illustrator, optimizing visual appeal and usability
• R&D’d merchandising materials like bags, racks, and cases, cohering with brand strategy and trends
• Mocked up freezer and in-store shelving planograms realistically, aiding in visual merchandising
• Produced high-quality in-store marketing media, supporting promotional campaigns and brand visibility
• Established standardized processes for overseeing all tradeshow materials, ensuring efficiency
• Coordinated booths for tradeshows and events, managing schedules and enhancing brand presence
• Produced forms, sheets, and checklists, streamlining sales & marketing, and improving productivity and organization

Marketing Assistant

• Hired on with the long-term goal of carving out the company's first full-time in-house design role
• Started off splitting time between being a CSR and using the Adobe CS to assist the Marketing Director

Marketing Assistant & CSR

White Walls / Shooting Gallery / 941 Geary SF

• Assisted Gallery Owner and Directors in preparing for events
• Provided sales and customer service support
• Compiled artistic overviews for each show and published to gallery websites
• Created & assembled artist-catalogue PDFs for collectors and patrons
• Designed flyers using works from featured artists to advertise events

Graphic Design Intern

Camputee Press

• Created custom and modified customer-supplied designs
• Prepress graphic prep
• Received orders in-person, via e-mail, and telephone correspondence
• Pulled repeat screens and files in preparation for print. 
• Maintained organized filing system
• Produced proofs/mock-ups of new orders for customer review
• Formatted pre-press imagery for silk-screen printing
• Retouched/edited heavily damaged photos

Label Art of California

• Pre-press label prep (Quark Express)
• Print QC & shipping
• Retrieved, created, and properly formatted label files to send to industrial printers
• Die-cut labels with industrial cutting machines
• Packed and shipped finished products
• Maintained extensive digital & physical filing systems for label storage
• Occasional administrative & sales duties

Graphic Designer, Production Assistant, and Shipper

High Speed Productions Inc

• Used Adobe Creative Suite to assist the Creative Director with design & marketing needs 
• Mocked up magazine ads, apparel, and merchandise for Thrasher & Juxtapoz using InDesign
• Used Photoshop, Illustrator, and In-Design to create print & digital media for events and campaigns.
• Designed branded swag and merch (event wrist-bands, apparel, canteens, etc.) in Photoshop and Illustrator

As a Senior Brand Designer at Nuvolum, a leading healthcare marketing agency, I leveraged my 13+ years of experience in graphic design, illustration, and production to lead my team in creating impactful brand assets that span various channels and drive exponential growth. I have a BA in Art from the University of California, Santa Cruz, and multiple certifications in Figma, Adobe, and Design Thinking.

I specialize in concept-to-completion creative marketing design for web and print, applying my pixel-perfect expertise in high-end Adobe Photoshop digital retouching, Adobe Illustrator vector graphics, and Sketch and Figma prototyping and collaboration. I also excel at crafting engaging and effective pitch decks and presentations using PowerPoint, GSlides, and Figma, and have a passion for visual storytelling, with a keen eye for detail. Collaborating with teams to deliver stunning results is my passion.

taplio

The Battle

Jonathan Sachs, MBA, FACHE, PCC

Angeline King-Kovach

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