Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

Metropolitan Washington Council of Governments

Chair, COG FARM Policy Committee

Glen Echo Park Partnership for Arts and Culture, Inc.

Board Member

Bethesda Green

Montgomery County Government

Elected in 2018 as the youngest Councilmember in Montgomery County history. Re-elected in 2022 and tapped by colleagues to serve as the youngest ever Council Vice President.

Chair the Planning, Housing & Parks Committee and serve on the Government Operations & Fiscal Policy Committee.

Montgomery County Councilmember

Strathmore Hall Foundation, Inc.

Montgomery County Economic Development Corporation - Maryland

Montgomery County Collaboration Council

Past Positions:
Treasurer
Chair, Fiscal Committee
Executive Committee
Legislative Committee

Served as Chair 2016-2018. Previously served as Treasurer. Appointed by County Executive Ike Leggett to serve two terms on the Board of The Montgomery County Collaboration Council for Children, Youth and Families, a local management board that has brought together public and private service providers to address the needs of Montgomery County, Maryland's children under the age of 18, and their families. Comprised of 350+ public and private agencies, faith-based organizations, families, elected officials, businesses and community advocates, the Council: assesses community needs, sets priorities, targets resources, and oversees the delivery of services.

Chair

Maryland Small Business Development Financing Authority

Appointed by the Governor to serve as one of nine members of the MSBDFA Board, a quasi-public organization that provides financing and other financial support to promote the viability and expansion of Maryland businesses owned by economically and socially disadvantaged entrepreneurs, as well as local small businesses that lack adequate access to private capital through normal financing channels.

Maryland 529 (formerly College Savings Plans of Maryland)

Vice Chair, Audit & Finance Committee
ABLE Implementation Committee
ABLE RFP Evaluation Committee

Served a second term as a Board Member and fiduciary for the State of Maryland's 529 program, overseeing over $6 billion in total assets in the Maryland Prepaid College Trust, the Maryland College Investment Plan and the newly established ABLE (Achieving Better Life Experiences) Plan expected to launch in Fall 2017 to serve individuals with qualifying disabilities. I previously served on the Board from 2012-2015 before stepping down to serve as Interim Executive Director, overseeing an agency reorganization and leadership transition following the departure of the agency's top two executives who had served in their roles for more than 15 years.

Board of Trustees

Comptroller of Maryland

Policy advisor to Maryland's independently elected Comptroller, and the $150M+ state agency of 1,200 employees, with a broad-ranging portfolio that included: the $46+ Billion State Retirement and Pension System, the $6+ Billion Maryland 529 College Savings and ABLE Disability Plans, and the Board of Public Works which oversees state contracts, real estate transactions, the state's school construction program, along with inter-agency affairs.

Senior Policy Advisor

Whether it's holding public agencies accountable or scrutinizing billions in government contracts, securing a dignified retirement for teachers and public servants, or improving customer service, Andrew has made state and local government work better for the people it serves. From helping tens of thousands of Maryland families save for college, pushing for a new statewide savings program to help Marylanders with disabilities have more financial security and independence, or providing direct financing to small businesses struggling to start up or stay afloat in tough times, Andrew knows how to bring the public and private sectors together to improve people’s lives.

taplio

The Battle

Jonathan Sachs, MBA, FACHE, PCC

Andrew Friedson

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?