Jonathan Sachs, MBA, FACHE, PCC

WUWTA

WUWTA helps Health Systems and Doctors 🩺 guide patients through a healthcare journey.

Fundamentally, WUWTA is practice management tool for hospitals, medical practices, and insurance companies. From referral to review, WUWTA enables the provider to serve as the patient's companion through their healthcare journey. Our skilled team of content creators helps simplify medical terminology, and complex medical billing jargon to make patients feel confident as they receive care. 

The WUWTA platform is Health Insurance Portability and Accountability Act (HIPAA) compliant and integrates with your Electronic Medical Record to automate patient engagement. 

To learn more, visit: https://getwuwta.com/

Chief Executive Officer

Sachs Coaching

Founded a leadership coaching practice for executive clients in healthcare, small business, technology, and academia. Certified Professional Coach through the International Coaching Federation.

Founder

Robert Wood Johnson University Hospital

Served as the senior patient experience leader for 614 bed academic medical center. RWJUH is the flagship hospital of the Robert Wood Johnson Barnabas Health System and the teaching hospital for Rutgers Robert Wood Johnson Medical School. The RWJUH campus includes the 105-bed Bristol Meyers Squibb Children’s Hospital.

First Senior Executive Responsible for Patient and Employee Experience
o	Led organizational turnaround and transformation in patient, family, and employee experience. Led data strategy, cultural transformation, and patient experience clinical practice. Focus on leadership development for both nursing and physician leadership to drive sustainable performance in HCAHPS scores. Led efforts to streamline access including improving call center and scheduling experience for patients.

Vice President and Chief Experience Officer

Adventist HealthCare

I was promoted to lead the vision, strategy, and execution for all facets of the newly created Patient Experience, Digital Health, and Innovation departments based on previous success transforming Urgent Care operations. Here, I manage a team of 26, facilitate a service culture, clearly define patient care behaviors, and implement a digital health strategy enterprise-wide. I’m a key member of the Executive Leadership Team and established and chair the Patient Experience Council. I turned around the performance of the Philanthropy/Fundraising Department.

Highlights of my accomplishments include:

•Transformed the patient experience and substantially increased patient experience scores by gaining critical stakeholder buy-in to develop and implement a new patient interaction model called “Bridging the GAP” (deployed across 7k employees). 
•Patient experience scores improved from the 41st percentile (State) and the 31st percentile (National) to the 75th percentile (State) and the 53rd percentile (National) in just 2 years, despite the COVID19 pandemic. 
•Adopted a new data management strategy across Adventist HealthCare incorporating the customer voice using Artificial Intelligence (AI) to analyze quantitative and qualitative data down to unit level. 
•Drove enhanced development strategies to reignite fundraising for Adventist HealthCare and grew from $3M to $7M. Concurrently decreased fundraising cost to raise a dollar from .84 to .36, simplified the process, and reduced the administrative burden. Restructured the 20-person department and increased the pipeline.
•Implemented new processes for deploying initiatives and monitoring compliance while collecting user feedback, training leaders and staff in patient experience best practices, and cultivating grateful patients for foundation engagement. 
•Developed vision and strategy for digital transformation through a partnership with Salesforce.

Vice President of Experience Transformation

Vice President of Patient Experience and Foundation

Vice President of Patient Experience

Associate Vice President of Patient Experience

In this role, I led a turnaround of the underperforming Urgent Care division. I set a forward-thinking, growth-focused strategy to drive unprecedented growth, overhaul outdated processes, improve infrastructure, and enhance culture. I managed a $6M budget, 40 employees, and operations across 3 5k sq/ft urgent care locations. I oversaw all facets of HR, finance, contracting, patient experience, and physician relations.

Highlights of my accomplishments include:

•Achieved record-setting patient volume growth within the whole company at 36% YoY over the industry standard of 2% in 1 year.
•Increased profitability by 20%. 
•Transformed Urgent Care into a referral pipeline and improved patient experience.
•Created dashboards to measure progress in alignment with company mission and increase visibility. Enhanced workflows, processes, and data collection.
•Reworked the hiring process from the initial manager screening level to employee onboarding. Incorporated interview team panels to help assess talent. Reduced labor costs by $100K in the first year. 
•Revamped the employee orientation process, personally meeting with new hires, encouraging professional development, and building strong relationships.

Executive Director of Urgent Care Operations and Government Relations

I took ownership of the established state and local programs while developing and executing a new federal strategy to connect the hospital to federal officials. I served as a member of the management committee for the Adventist Health Policy Association (AHPA).

Highlights of my accomplishments include:

•Successfully advocated for federal legislation to create and fund a federal program for research on childhood mental health.
•Secured YoY funding in perpetuity for early childhood mental health programs.
•Drove organizational change at AHPA including hiring their first full time Executive Director and opening its first office in Washington, DC.

Director of Public Policy

Montgomery County Chamber of Commerce

I managed 4 board policy committees and represented the chamber to local, state, and federal policy makers, community members, and local organizations. I advocated for legislation in Maryland.

Highlights of my accomplishments include:

•Authored a white paper on how to best structure an economic development association, later adopted by the county.
•Successfully advocated for 2 bills that became law to strengthen opportunities for small businesses in Maryland. 
•Launched the Chamber’s social media presence on Twitter. 
•Secured federal funding for the Veterans Institute for Procurement which allows procurement trade training for veterans.

Director of Public Affairs

Public Affairs and Communications Manager

AIPAC

Promoted AIPAC’s message and policy agenda to students and campus leaders on over 200 campuses across the United States. Mobilized students to contact their Member of Congress in Congressional districts of strategic importance to the larger pro-Israel movement.

Campus Mobilization Director

I’m an accomplished, results-focused executive with extensive experience in operations management, creating and driving organizational vision, and leading large-scale enterprise initiatives for hospitals. I have a proven track record of steering operational turnarounds, revitalizing performance, and positioning organizations for sustainable growth and success.

As a servant leader, I build and scale high-performing, empowered teams with intention. I enjoy recruiting teams that are focused on achieving the organization’s short-term financial goals and long-term growth objectives. I cultivate trusted business partnerships and stakeholder relationships at all levels, from new hire employees to C-Suite leadership. 

As a leader, I leverage analytical skills to translate strategy into actionable goals for performance and growth. I influence, coach, and motivate teams and ensure transparent communication. I bring an unwavering focus to solving complex problems by developing and implementing strategic solutions. I make data-driven recommendations for organizational process improvements and budget allocation aligned to strategic and operational objectives.

Core Competencies:
•	Organizational Leadership
•	Healthcare Delivery & Outcomes
•	Employee Engagement & Development
•	Customer/Patient Experience 
•	Revenue Growth & Expansion
•	Public Speaking & Communications
•	Budget Management
•	Team Building & Leadership
•	Strategy Development & Implementation
•	Service & Quality Improvement

✉ LET’S CONNECT!

I’m always interested in expanding the network of my professional acquaintances and welcome thoughts or questions about my work.

W. L. Gore & Associates

Support a $ 300 M+ medtech portfolio by translating commercial, marketing, and planning insights into action. I lead forecasting redesigns, develop decision tools, and train teams to adopt AI and data-driven approaches. Known for making complexity accessible, I serve as a bridge between product strategy and execution, helping cross-functional teams align, adapt, and thrive in dynamic markets.

Senior Commercial Finance Analyst

Serve as financial partner to senior leadership, overseeing enterprise-level planning, executive reporting, and strategic forecasting for the Medical Products Division. I lead high-impact initiatives that improve financial visibility, streamline budget cycles, and support long-range decision-making across a $500M portfolio. Known for balancing analytical rigor with business partnership, I help align finance with organizational strategy.

Senior FP&A Analyst

Pinkies Up Events

Exploring my passion for creating experiences. From curated raw bars to elegant grazing tables, I bring people together with thoughtful design and seamless execution. (Side venture—because great systems and good vibes go hand in hand.)

Pinkies up, worries down: I’ll handle the details.
DM me for availability and pricing.

Owner

Exelon

Led cross-functional strategy execution, stakeholder engagement, and system improvement initiatives—including Exelon’s climate and ethics programs. Supported senior leadership across $5B in revenue planning and directed enterprise-wide tools to improve visibility and alignment.

Chief of Staff to the SVP of Governmental & External Affairs; Pepco Holdings

Drove long-range planning and investment strategy for $1.5B in CapEx. Developed reporting systems that improved portfolio governance and risk prioritization. Built capital allocation tools adopted across departments to close budget gaps and optimize resources during the pandemic.

Senior Investment Strategy Engineer

PBF Energy

As Economist, led market analysis to optimize operational strategies and maximize profitability.

Economist

As Process Engineer, served as the technical lead for refinery logistics—driving optimization, managing cross-functional ops teams, and leading regulatory compliance efforts.

Senior Process Engineer

ExxonMobil

Managed plant-wide energy performance programs, achieving top-quartile efficiency results through structured investment and stakeholder coordination.

Energy Efficiency Coordinator

Led $ 50 M+ in capital projects and acted as the liaison between engineering contractors and operations to ensure safe, on-time execution.

Project Manager

Hovensa

I was responsible for the daily performance monitoring and long term planning of two heavy oil desulfurization processes. As such, I analyzed catalyst activity and unit health to predict deactivation and drive the catalyst selection process. During my tenure, I developed a hydrogen gas processing optimization plan to increase profitability by reducing giveaway by 10%.

Process Engineer

University of Southern California

As a first year Research Assistant I developed skills in precision and laboratory safety. My responsibilities included culturing human kidney cells to produce lentiviral vectors in the study of vaccines. I analyzed the data to determine the effects of genetic modifications and promoters of lentiviral backbone plasmids, and I examined transduction efficiency of viral vectors in vitro using mouse bone marrow derived dendritic cells. During that year I also served as a Teaching Assistant for undergraduate Chemical Engineering courses.

Graduate Research Assistant

Merck

Assistant Engineer, Co-op

Sunoco

Process Engineer, Co-op

Industrial Hygiene Co-op

Curious, collaborative, and driven by impact, I specialize in making complex systems work better across product, operations, and commercial teams. With experience in medtech, energy, and manufacturing, I bring structure, clarity, and a team-first mindset to cross-functional work. I’ve led initiatives that align finance with field needs, developed planning tools adopted company-wide, and built training that helps others use AI effectively and ethically.

Whether owning a P&L, translating strategy into product insights, or coaching teams through change, I thrive where strategy meets execution. I’m energized by problem-solving, systems building, and roles that blend technical depth with business alignment.

taplio

The Battle

Jonathan Sachs, MBA, FACHE, PCC

Ashley Penna

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