Commonwealth Bank

Head of Diversified Account Management, Transaction Banking Solutions 

Australian Institute of Company Directors

Member

Blockchain Australia

Meals with Impact

Meals with Impact exists to help women of migrant and refugee backgrounds feel more confident working in Australia’s hospitality industry through hands-on training, paid work, and a pathway to meaningful, sustainable employment.

Member/Advisor - CBD Project Steering Committee 

Advisor

Westpac Institutional Bank

The leadership of the Customer Life Cycle Journey for Corporate and Institutional (enterprise) clients across Australia. The customer life cycle journey involved bringing the sales, implementation, relationship management and service teams together to ensure we provided the best experience for our clients.

Head of Corporates, Client Engagement - Global Transaction Services

I was appointed to develop and execute the strategic approach for the public sector in New South Wales. This business encompassed our client management, business development, innovation and transformation teams that had been specifically selected to deliver an exceptional customer experience.

Head of Public Sector NSW - Global Transaction Services

I led the Solution Consulting business in the Institutional Banks Sales Division. This business was responsible for providing advisory services, technical sales support, and dynamic thought leadership to the bank’s clients and sales teams.

Head of Solutions Consulting - Global Transaction Services

Rubix

Rubix lets individuals and businesses connect with one another directly through flexible and attributable contribution based earn mechanics. Being community-led ensures that benefits are reinvested back to those that participate. No shareholders with competing agenda, simply globally connected contributors working towards a common mission.

Contributor

Westpac Group

ABLE’s mission is to advocate for all people with visible and invisible disabilities and their carer’s, ensuring Westpac is an accessible & inclusive place to work.

Chair - ABLE Executive Committee 

I redesigned the Solution Engineering/Advisory business within the Institutional Banks Product Group, this business was responsible for delivering advisory services, sales support, and guidance to the bank's four business banking segments, each with over 100 transactional banking sales executives nationwide. I spearheaded a major transformation effort, prioritising stakeholder relevance and value delivery. The team's core focus areas encompassed client acquisition and retention, client discovery and solution design, payments and industry advisory, as well as proactive stakeholder engagement.

Head of Solutions Engineering & Payments Advisory

Felton Global Logistics

Designed the transformation plan for 40-year-old global freight business. I prepared the business for sustainable growth by digitising the business and reducing costs, whilst retaining its customer-centricity.

During my tenure at this private company, I developed and led various initiatives across the business. These initiatives were key to driving outcomes in line with the company's goals.

They included:
- Company Restructure: Key Roles & Teams
- Brand Refresh
- Online Channel Development
- Collateral Enhancement
- Supplier Negotiations
- Finance Transformation

General Manager

Ryan Hodges, an accomplished banking and finance executive, brings a wealth of experience in the dynamic payments and tech sector. With expertise spanning strategy, sales, customer experience, and service design, Ryan is uniquely positioned to drive innovation in today's rapidly evolving payment landscape. 

Ryan's deep understanding of emerging trends enables him to harness cutting-edge advancements, driving growth while anticipating industry changes. Skilled at integrating emerging tech with evolving customer preferences, Ryan excels at delivering exceptional experiences. His consistent leadership in spearheading strategic initiatives and navigating complexity underscores his results-oriented approach. With a strong grasp of emerging technology and an unwavering focus on customer satisfaction, Ryan is poised to redefine value in financial services.

Ryan Hodges GAICD

Integrity Systems Company

Leading the Product Strategy team at Meat & Livestock Australia subsidiary, Integrity Systems Company.  Establishing and executing Program strategy for the vital integrity system platforms for the industry, Such as the National Livestock Identification System (NLIS), Livestock Production Assurance (LPA), and National Vendor Declaration (NVD), as well as ensuring the effective execution of plans to transform the integrity systems into an Integrated user experience.
Leading complex programs of work from Strategy creation, discovery, design and development through to the external Procurement of vendors to deliver an agreed scope and services that address competing Supply chain challenges

Program Manager - Product Strategy

I provide consulting and advisory services on business strategy, operational performance, revenue generation, project management and technology solutions. Delivering and leading programs of work across various business units, within enterprises and supply chain partners.

Independent Management Consultant

Australia Post

Delivery Centre Operations

CWT Energy, Resources & Marine

Oversees all aspects of customer leadership, business management with accountability for the financial performance of CWT Energy, Resources & Marine business in Asia pacific, this business provides specialist services, including platform technology, operational strategy, and solutions for over 350 of the world's leading companies in the oil and gas, mining, offshore, marine and alternative energies industries

Senior Director, Global Customer Management 

Based in Sydney and working across all geographies with the world’s largest companies to identify new technologies, services and solutions to service their stakeholders
Leading a diverse, experienced and autonomous team across the globe to meet internal and external expectations in a challenging macroeconomic environment for the energy sector.

Senior Director, Global Program Solutions – Energy

Leadership and development of a strategic portfolio of clients lead by Global account managers across Asia pacific
Working with a portfolio of "Fortune top 20" customers to grow their travel footprint in Asia pacific
Profitability, retention and budget management targets met balanced with high staff engagement results.

Senior Director, Global Program Management Asia Pacific

Responsible for the Corporate Program management team in  Australia, Key industry segments include the  Financial and Consulting Services, Business and Professional services, Industrial, manufacturing, Media and Advertising industries.

Senior Program Director

Responsible for a national team managing a portfolio of in excess of 80 customers cover national, regional and global scope
Developed and designed new pricing and service strategy for SME market customers to increase satisfaction, retention and financial performance
Build a team to be market leading for their proactive and responsive approach to customers

Key Accounts Director

National Account Manager - NSW Government

American Express

Client retention, business planning and technology deployment across a portfolio of National and global customers.
Supporting the business transformation activities to deploy technology internally to increase service delivery output and tracking of service level agreements with customers.

Client Management 

Flight Centre

Team leadership
P&L Responsibility
Over responsibility for running a small business within a larger organization
Total accountabiity for store performance 
Recruitment and work force management
** Black label store winner**  - Highest profit in first 6 months of operations

Team Leader

Marty is an experienced professional in Enterprise customer success, and revenue generation across platforms business solutions, SAAS, and Omni channel customer engagement.  Marty delivers outcomes across Business Strategy, Leadership, Program Planning, & Project Management, Operations, and large-scale Enterprise negotiations. Marty contributes to and is a key participant in leadership teams.  Working across sectors Marty has vast experience with B2B engagements, providing advisory services on Operational and Technology solutions to customers and prospects in enterprises Internationally. 

Currently leading a product strategy team he is tasked with developing the product roadmaps through complex, multifaceted stakeholder engagements in Australia's Red Meat industry.

Before this Marty has been leading APAC Enterprise Customers for the Energy, Resources, and Marine vertical and has been working on transformation programs including platform business development, strategy, business process improvement, alliances, operating models, cost management, technology transformations, data solutions/analytics, organisation development, change management, and new country implementations. 

Marty has a Master of Business Administration (Executive) from Melbourne Graduate School of Business and Law - RMIT University.

taplio

The Battle

Ryan Hodges GAICD

Marty Lonergan

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