Commonwealth Bank

Head of Diversified Account Management, Transaction Banking Solutions 

Australian Institute of Company Directors

Member

Blockchain Australia

Meals with Impact

Meals with Impact exists to help women of migrant and refugee backgrounds feel more confident working in Australia’s hospitality industry through hands-on training, paid work, and a pathway to meaningful, sustainable employment.

Member/Advisor - CBD Project Steering Committee 

Advisor

Westpac Institutional Bank

The leadership of the Customer Life Cycle Journey for Corporate and Institutional (enterprise) clients across Australia. The customer life cycle journey involved bringing the sales, implementation, relationship management and service teams together to ensure we provided the best experience for our clients.

Head of Corporates, Client Engagement - Global Transaction Services

I was appointed to develop and execute the strategic approach for the public sector in New South Wales. This business encompassed our client management, business development, innovation and transformation teams that had been specifically selected to deliver an exceptional customer experience.

Head of Public Sector NSW - Global Transaction Services

I led the Solution Consulting business in the Institutional Banks Sales Division. This business was responsible for providing advisory services, technical sales support, and dynamic thought leadership to the bank’s clients and sales teams.

Head of Solutions Consulting - Global Transaction Services

Rubix

Rubix lets individuals and businesses connect with one another directly through flexible and attributable contribution based earn mechanics. Being community-led ensures that benefits are reinvested back to those that participate. No shareholders with competing agenda, simply globally connected contributors working towards a common mission.

Contributor

Westpac Group

ABLE’s mission is to advocate for all people with visible and invisible disabilities and their carer’s, ensuring Westpac is an accessible & inclusive place to work.

Chair - ABLE Executive Committee 

I redesigned the Solution Engineering/Advisory business within the Institutional Banks Product Group, this business was responsible for delivering advisory services, sales support, and guidance to the bank's four business banking segments, each with over 100 transactional banking sales executives nationwide. I spearheaded a major transformation effort, prioritising stakeholder relevance and value delivery. The team's core focus areas encompassed client acquisition and retention, client discovery and solution design, payments and industry advisory, as well as proactive stakeholder engagement.

Head of Solutions Engineering & Payments Advisory

Felton Global Logistics

Designed the transformation plan for 40-year-old global freight business. I prepared the business for sustainable growth by digitising the business and reducing costs, whilst retaining its customer-centricity.

During my tenure at this private company, I developed and led various initiatives across the business. These initiatives were key to driving outcomes in line with the company's goals.

They included:
- Company Restructure: Key Roles & Teams
- Brand Refresh
- Online Channel Development
- Collateral Enhancement
- Supplier Negotiations
- Finance Transformation

General Manager

Ryan Hodges, an accomplished banking and finance executive, brings a wealth of experience in the dynamic payments and tech sector. With expertise spanning strategy, sales, customer experience, and service design, Ryan is uniquely positioned to drive innovation in today's rapidly evolving payment landscape. 

Ryan's deep understanding of emerging trends enables him to harness cutting-edge advancements, driving growth while anticipating industry changes. Skilled at integrating emerging tech with evolving customer preferences, Ryan excels at delivering exceptional experiences. His consistent leadership in spearheading strategic initiatives and navigating complexity underscores his results-oriented approach. With a strong grasp of emerging technology and an unwavering focus on customer satisfaction, Ryan is poised to redefine value in financial services.

Ryan Hodges GAICD

Resimac

▶︎ In my role as a Business Development Manager at Resimac, I'm on a mission to drive exceptional broker engagement and revenue growth. I'm spearheading the Business Development Management strategy for AFG and Loan Market across NSW and ACT. My focus is on empowering brokers with a deep understanding of Prime, near Prime, and Specialist product offerings. By collaborating closely with brokers, optimizing loan structuring, and participating actively in key industry events, I'm committed to delivering results that make a real impact. Role duties include:

· Empower brokers with comprehensive expertise on Prime, near Prime, and Specialist product offerings.
· Collaborate with brokers to optimize loan structuring, product alignment, and submission processes.
· Elevate Resimac's industry presence through active participation in key events.
· Lead engaging webinars and training sessions for Aggregators, fostering a knowledgeable broker network.

Business Development Manager

Westpac

▶︎ During my tenure as a Business Development Manager at Westpac, I had the privilege of managing the acquisition of new-to-bank SME clients in NSW and ACT. It was a role that allowed me to make a direct impact by expertly conducting comprehensive serviceability assessments and loan structuring. I took pride in strategically orchestrating customer meetings, fostering deep relationships with clients, and aligning financial solutions with their unique requirements. I navigated legal procedures, ensuring seamless loan document signings, and I was proud to have hosted impactful broker webinars that provided valuable insights. Typical work scopes included:

· Conduct comprehensive serviceability assessments and expertly structure loans.
· Strategically orchestrate customer meetings, fostering relationships and aligning financial solutions.
· Navigate legal procedures, ensuring seamless loan document signings.
· Host impactful broker webinars, providing valuable insights on product niches.

Business Development Manager- Westpac SME, NSW & ACT

AFG Australian Finance Group

▶︎ I embarked on a journey of growth as a Business Development Manager at Australian Finance Group, focusing on strategic growth of Mortgage Broker Businesses. My role involved identifying cross-selling potentials and executing dynamic marketing strategies. Championing broker empowerment through compliance training was central to my approach. The opportunity to orchestrate dynamic networking events, contribute to innovative marketing strategies, and nurture relationships with Business Partners was a highlight. I also played a key role in mentoring new Partnership Managers, fostering growth within the team. My duties included:

· Devise innovative strategies for growth and enhanced efficiency in Mortgage Broker Businesses.
· Identify cross-selling opportunities, elevate revenue, and foster relationships with Business Partners.
· Orchestrate dynamic networking events, contributing to attracting new clients and business.
· Mentor new Partnership Managers, contributing to team growth and success.

▶︎ Role duties incorporated into BDM role.

Relationship Manager

▶︎ My time as a Business Essentials Banker at Westpac Consumer Bank was marked by delivering customer-focused finance solutions. I engaged directly with clients, achieving positive customer ratings and identifying cross-selling opportunities. Ensuring customer satisfaction through effective problem-solving and collaborating with referral partners was at the heart of my role. I also took part in the 'Tailored Talent Mentor Program,' supporting individuals on the autism spectrum in corporate career development—an experience that showcased my commitment to diversity and inclusion.

· Deliver tailored finance solutions, prioritize customer-focused outcomes, meet targets and KPIs.
·  Identify cross-selling opportunities within the existing client base.
·  Facilitate credit card tx resolutions, and manage new personal, business, and term deposit accounts.
· Ensure customer satisfaction by effectively addressing consumer banking requests.
Yeah

Business Essentials Banker

Australian Defence Force

▶︎ Serving as a Forward Observer at the Australian Defence Force was a period of immense growth and leadership. As part of a six-person Joint Fires Team, I played a crucial role in executing high-level briefings and intelligence operations. My responsibilities extended to establishing fire supremacy on the battlefield by coordinating joint fires assets. This experience allowed me to cultivate robust leadership skills, recognized through awards and designations within the organization.

· Conduct high-level briefings on strategy to senior officers.
· Operate as part of a Joint Fires Team for intelligence duties, including range finding and target designation.
· Establish fire supremacy on the battlefield, coordinating joint fires assets.

Forward Observer

I am a seasoned Business Development Manager with a strong background in the financial services sector. My journey has been defined by an unwavering commitment to driving growth, fostering strategic relationships, and delivering results that resonate.

With a proven track record in exceeding targets and amplifying revenue, I approach every challenge with a keen strategic lens. My ability to navigate complex landscapes and leverage industry insights has consistently translated into tangible outcomes. I take pride in my expertise in compliance and regulatory nuances, ensuring a foundation of excellence in all my endeavors.

My journey has encompassed dynamic roles in business development and relationship management, honing my skills in client engagement and rapport building. I specialize in crafting tailored solutions that align with both individual and organizational goals.

My passion for innovation drives me to explore novel approaches to networking and partnership development. Whether orchestrating engaging webinars or curating high-impact events, I aim to create meaningful connections that drive mutual growth. I welcome opportunities to collaborate, contribute, and explore avenues that drive financial services success.

taplio

The Battle

Ryan Hodges GAICD

Logan Hilton

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