Commonwealth Bank

Head of Diversified Account Management, Transaction Banking Solutions 

Australian Institute of Company Directors

Member

Blockchain Australia

Meals with Impact

Meals with Impact exists to help women of migrant and refugee backgrounds feel more confident working in Australia’s hospitality industry through hands-on training, paid work, and a pathway to meaningful, sustainable employment.

Member/Advisor - CBD Project Steering Committee 

Advisor

Westpac Institutional Bank

The leadership of the Customer Life Cycle Journey for Corporate and Institutional (enterprise) clients across Australia. The customer life cycle journey involved bringing the sales, implementation, relationship management and service teams together to ensure we provided the best experience for our clients.

Head of Corporates, Client Engagement - Global Transaction Services

I was appointed to develop and execute the strategic approach for the public sector in New South Wales. This business encompassed our client management, business development, innovation and transformation teams that had been specifically selected to deliver an exceptional customer experience.

Head of Public Sector NSW - Global Transaction Services

I led the Solution Consulting business in the Institutional Banks Sales Division. This business was responsible for providing advisory services, technical sales support, and dynamic thought leadership to the bank’s clients and sales teams.

Head of Solutions Consulting - Global Transaction Services

Rubix

Rubix lets individuals and businesses connect with one another directly through flexible and attributable contribution based earn mechanics. Being community-led ensures that benefits are reinvested back to those that participate. No shareholders with competing agenda, simply globally connected contributors working towards a common mission.

Contributor

Westpac Group

ABLE’s mission is to advocate for all people with visible and invisible disabilities and their carer’s, ensuring Westpac is an accessible & inclusive place to work.

Chair - ABLE Executive Committee 

I redesigned the Solution Engineering/Advisory business within the Institutional Banks Product Group, this business was responsible for delivering advisory services, sales support, and guidance to the bank's four business banking segments, each with over 100 transactional banking sales executives nationwide. I spearheaded a major transformation effort, prioritising stakeholder relevance and value delivery. The team's core focus areas encompassed client acquisition and retention, client discovery and solution design, payments and industry advisory, as well as proactive stakeholder engagement.

Head of Solutions Engineering & Payments Advisory

Felton Global Logistics

Designed the transformation plan for 40-year-old global freight business. I prepared the business for sustainable growth by digitising the business and reducing costs, whilst retaining its customer-centricity.

During my tenure at this private company, I developed and led various initiatives across the business. These initiatives were key to driving outcomes in line with the company's goals.

They included:
- Company Restructure: Key Roles & Teams
- Brand Refresh
- Online Channel Development
- Collateral Enhancement
- Supplier Negotiations
- Finance Transformation

General Manager

Ryan Hodges, an accomplished banking and finance executive, brings a wealth of experience in the dynamic payments and tech sector. With expertise spanning strategy, sales, customer experience, and service design, Ryan is uniquely positioned to drive innovation in today's rapidly evolving payment landscape. 

Ryan's deep understanding of emerging trends enables him to harness cutting-edge advancements, driving growth while anticipating industry changes. Skilled at integrating emerging tech with evolving customer preferences, Ryan excels at delivering exceptional experiences. His consistent leadership in spearheading strategic initiatives and navigating complexity underscores his results-oriented approach. With a strong grasp of emerging technology and an unwavering focus on customer satisfaction, Ryan is poised to redefine value in financial services.

Ryan Hodges GAICD

State Lead Mobile Lending Westpac & St.George NSW Metro

St.George Bank

✅ Leading St. George Bank's top lending team, surpassing 47 regional teams with a 96% customer advocacy score, demonstrating a strong commitment to superior service and building customer trust.
✅ Motivated the team amid a challenging financial period for the bank, leading to a $300M book growth in FY2023.
✅ Oversaw financial operations, outperforming the average lender with $80M in settlements YTD, achieving a settlement rate at 160% of the standard norm.
✅ Produced a 200% YoY increase in secondary needs fulfilment through innovation, identifying, and capitalising on diversified customer requirements.
✅ Grew an external partner network of 160+ accountants, real estate solicitors, and other key partners, driving mutual growth and collaboration.
✅ Led the business whilst maintaining strong governance and oversight with FY23 Governance at 100% rating.

Regional Executive - Partnerships and Referrers

Bankwest

✅ Elevated operational efficiency by strategically reevaluating and optimising procedures, a key factor leading to promotion to Regional Manager (NSW) within the first year.
✅ Working with key stakeholders within the organisation including both branch retail network and 3rd Party to develop a strategy to enhance our Private bank offering for those clients coming through.
✅ Work with stakeholders and direct team to grow our 2nd Party channel given lower branch referrals and enhancing our referrer model offering. 
✅ Managing the referrer team we exceeded expectations across settlement metrics, highlighting the effectiveness of strategic planning and performance oversight in driving process efficiencies and regional growth.
✅ Directed workforce planning and customer service management across various locations, significantly increasing customer retention by 50% and impacting the bottom line.
✅ Improved key lending metrics by conducting regular training sessions for employees, enhancing their skills in best practices, procedures, and conflict resolution.

NSW Regional Manager

Toyota Motor Corporation

✅ Excelled in collaboration with Toyota Motor Corp on region-specific campaigns
✅ Headed a vibrant team of 11 (inc. Regional Managers, Training Managers, etc.), providing leadership to 200+ Business Managers across all Toyota, HINO and Lexus Dealerships across NSW & ACT. 
✅ Optimised revenue growth via strategic collaborations with various stakeholders, guiding a top-performing team to achieve consistent growth across dealer network this was through focus on finance penetration per vehicle. 
✅ Leveraged performance analytics to drive sales revenue, hitting a remarkable 21% YoY through regular coaching sessions with Dealer Principal and Business Managers 
✅ Crafted and rolled out a tailored training blueprint, sparking significant growth in Motor Vehicle Insurance (20.5% YoY) and Warranty sales (19% YoY) 
✅ Strong governance framework and roll out to ensure we are driving a compliant business

State Sales Manager NSW/ACT

✅ Leads a team of 11 Branch Managers and 96 employees in delivering exceptional service to 190,000 customers. (Largest Market in St.George Retail). 
✅ Achieved 17% higher than 2014 and no.1 region in risk and insurance across St. George retail 2015. 
✅ Achieved consistently above target year on year for the last 3 years in Home loans, consumer lending, deposits and customer growth. 
✅ Works locally with Branch Managers to connect with key leaders within Western Sydney to enhance St. George Brand presence. 
✅ Emphasises on the education and personal development of each leader and employee within the business through regular coaching and a development plan owned by them and supported by the company.  
✅ Gathers, analyses and uses customer data and competitor intelligence to identify business opportunities and develop and implement regional plans and strategies that are focused on deepening customer relationship. 
✅ Delivers profitable business performance via strong YOY growth across all metrics and focus on creating Raving Fans by meeting their SME, Consumer and Wealth needs.     
✅ Ensuring that all risk measures are met 100%.
✅ FY14 and FY15 Performance Rating of highest achiever.
✅ Only Market in St. George to achieve its Digital Migration target for 2014 
✅ Obtained an Employee Engagement Score of 83 & a People Leader Index of 89.

Regional Executive Branch Network

⬅️ Throughout my diverse professional journey, I have successfully navigated market fluctuations and implemented innovative strategies while overseeing multi-million-dollar P&L responsibilities.⬅️ 

My career encompasses expertise in marketing and sales team leadership, complemented by a proven track record of effective stakeholder management and partnership cultivation, resulting in sustained business growth and achievement. For instance, during my tenure as a Regional Executive at St George Bank, I spearheaded the top lending team, achieving an impressive 96% customer advocacy score. Despite facing challenging economic conditions, my team's efforts significantly mitigated broader financial losses, underscoring my adeptness in strategic and financial management. Moreover, I cultivated partnerships with over 160 external stakeholders, fostering mutual growth and collaboration.

In my role as Regional Manager (NSW) at Bankwest, I streamlined operations, surpassed settlement targets, and enhanced customer retention rates. Through strategic reassessment of procedures and meticulous workforce planning, I identified and capitalized on new business prospects, resulting in substantial regional revenue upsurge. Additionally, as a State Sales Manager at Toyota Motor Corporation, I orchestrated region-specific campaigns in collaboration with Toyota, yielding increased sales and profitability. Leading a dynamic team, I optimised revenue streams through effective stakeholder engagement, achieving a remarkable 90% lending success rate over three consecutive quarters.

Dedicated to continuous professional advancement, I hold a Bachelor of Business & Commerce in Marketing, supplemented by diplomas and certifications across various domains of business and finance.

If my profile aligns with your organisation's needs, I welcome the opportunity for further discussion. Feel free to reach out to me. 💬

taplio

The Battle

Ryan Hodges GAICD

Adam Yehia

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