Titanflux ❯❯ Irresistible Work Environments.

🔹 Questions I answer:
– How to optimize operational tasks and roles for frictionless execution?
– How to contain personnel expenses and boost EBIT?
– How to turn staff expertise into exceptional customer service?

🔹 During 15+ years in world-class logistics companies, I have gleaned insights from over 20 countries and successfully led and consulted 8 and 9-figure P&Ls.

Always with a strong focus on customer-centric operations strategies and with a passion for operations & general management, process & technology management and organizational design.

With this holistic perspective, I support operational leaders to leverage the full (human) potential of their organization to succeed in highly competitive markets.

🔹 If you're ready to take your organization to the next level of operational efficiency and quality, then let's talk.

Simply select an appointment at www.titanflux.com/potential

In this free initial consultation (15 min), we will take a look at where you currently stand and assess the potential to develop a highly efficient organization that consistently delivers industry-leading service quality to your customers.

🔹 And if you have any questions, feel free to send me a LinkedIn message.

I look forward to hearing from you!

Managing Director

DSV - Global Transport and Logistics

DSV Global Transport & Logistics is one of the world’s largest providers of integrated freight forwarding, warehousing and logistics solutions. 75‘000+ employees operate some 1‘500 offices and logistics facilities in 90+ countries worldwide.

❯❯ P&L ownership: Grew annual revenue in the mid double-digit million range, with operations turned profitable, high staff engagement and a strong EBIT conversion ratio.
❯❯ General Management: Primary operations in Airfreight, Seafreight, Express, Trucking, Rail, Sales + facilitated activities in Human Resources, Finance, Procurement.
❯❯ Sales & Growth: Launched new products & services with existing and new customer segments.

General Manager | Branch Manager, Air & Sea Kehl

Panalpina

Panalpina was a Swiss global logistics company with approximately 15’000 employees in 500 offices, world-renowned for intercontinental air and ocean freight services and the associated supply chain management. Panalpina was acquired by DSV A/S in 2019. 

Within Air Freight Europe, strived for strong EBIT conversion through best-in-class efficiency (incl. continuous improvement), know-how and organizational customer focus.

❯❯ Leadership, Recruitment, Organizational Design: From 2014, built up the Systems & Processes organization from scratch. By delivering measurable results early on, it soon became a strongly rooted domain within the Air Freight division. Successfully completed several recruitment, operations and organization design projects throughout Europe.
❯❯ Process Management: Established and enforced standards that drive quality, eliminate rework, and enable the standardization of operational processes. All projects combined saved some 60’000 annualized hours in operations, every year.
❯❯ Project Management & Change Leadership: Interfaced with IT in order to provide operations with the right tools and enable staff to work effectively and efficiently (incl. automation & integration). Co-led the implementation of a large program with global scope, with successful project closures in numerous European countries and including Change leadership at operational and senior management levels.

Head of Air Freight Systems & Processes Europe

Ensured compliance with internal and external standards and policies, including Aviation Security and IATA Dangerous Goods. Risk management for shipments subject to restricted commodity policies and trade regulations.

❯❯ Commodity Risk Management: Pro-actively assessed and managed risk related to restricted commodity policies in close collaboration with the compliance and legal services departments. Enabled business in profitable niches and at 0 incident levels.
❯❯ Industry & Trade Compliance: Ensured compliance with internal and external standards and policies for 22 countries within the region Europe, including Aviation Security and IATA Dangerous Goods.
❯❯ Working in strictly regulated environments: Co-developed new global policies for the commodity group of “weapons, ammunition and military equipment”. In order to streamline the operational communication flows related to general commodity risk assessment, conceptualized a tool which resulted in significantly lower administration effort.

Air Freight Standards & Governance Manager Europe

Developed and executed the Global Air Freight Procurement program (PGAFS), an industry leading methodology. Advanced global Air Freight subcontractor management and provided market analytics & reporting.

❯❯ Procurement & Negotiation: Insourced an industry-leading bi-annual procurement program with total annual spending of several hundred million CHF, which was initially developed by Accenture. Stabilized and improved the process at -40% program duration, while consistently buying at the right service levels and below average market cost.
❯❯ Market Intelligence: Provided CFO-mandated senior management trainings in my focus regions North and South America (mainly US & Brazil).
❯❯ Forecasting & Analytics: Successfully developed a volume forecasting and steering process, yielding annual seven-digit incentive payouts from 40+ subcontractors.

Global Air Freight Tradelane & Procurement Analyst

Provided customers with leading freight services for Air Exports, Air Imports and Ocean LCL; handling all processes from Quotation to Invoicing.

Forwarding Agent

Trainee

Rouven Behge

Hellmann Worldwide Logistics

North America Sea Freight Business Process Manager

project44

Freight forwarder engagement for air and ocean projects. Sales support for process discussions and implementation of track and trace solutions in America's region

System and Process Consultant for Americas (Freight Forwarding)

ECU Worldwide

Responsible for evaluating and monitoring USA and Canada business process requirements, submitting change requests for development if needed. Implementing roll-out, testing for changes and providing support to North American region.

Involved in coordinating activities that extend expertise or arrange formalities related to business technology advancements, proactively contributing to drive productivity gains, management support for business units and prioritizing tasks to meet targets and objectives.

Regional Operations Business Process Manager for USA and Canada

CEVA Logistics

Regional share service center manager responsible of freight forwarding application providing support to core business areas (Export and Import by Air, LCL, FCL).

Information technology controller in charge of planning, executing and monitoring maintenance activities, leading the daily workflow of 6 team members to identify trends or problems as per SLA (Service Level Agreements) with American, European and Asian branches.

Operational Forwarding System Manager

Air and ocean freight trainer for Singapore, Hong Kong, Italy, Canada, USA and Mexico.
Over 400 people trained onsite in freight forwarding across 32 offices around the world:
 
SIN (Air & Ocean Freight)  
HKG (Airfreight) 
MIL, BLQ, (Air & Ocean Freight) 
YYZ, YUL (Air & Ocean Freight)      
LAX, MIA, ORD, ATL, BNA, HVS, IAH, DDT, CVG (Airfreight)  
NYC, HOU, MIA, SEA, LAX, SAN, ATL, ORF, CHI, CVG (Ocean Freight)     
SEA, LAX, SAN (Customs) 
MEX, GDL, MTY, CUN (Air & Ocean Freight) 

SAP-TM (Transportation Management) and CargoWise One regional consultant in charge of analyzing, supporting, monitoring and troubleshooting. 

Important financial achievements for Flextronics billing project, FMC negative variance, Halliburton invoice list and Robert Bosch accounting check-up confirmed by using SAP ERP (Enterprise Resourcing Planning):
 
Flextronics Billing Project (GDL & MEX): EDI upgrade to process approximately MXN 36 millions of billing backlog (OF: FCL, LCL & BCO)

FMC Negative Variance (HOU): USD 421,041.22 of cost deviations were solved

Halliburton Invoice List (HOU): Rebill process fix to recover USD 360,450.00  

Robert Bosch Accounting (ATL): USD 14,893.69 were distributed correctly

Regional Transportation Management Specialist 

Global training material author responsible for creating PPTs, eLearnings, working instructions, assessments, exercises, videos and on-line content about main cases in freight forwarding using  SAP-LMS (Learning Management System) and SAP-WPB (Workforce Performance Builder).

Helping operations staff to develop their confidence and skills to meet SOPs and KPIs, creating an outstanding experience for an effective change transition.

By doing: 
 
a) Collectively seeking to add value to the Company by doing Training Need Analysis and Developing the Training Material 
 
b) Providing exceptional development programs for the Panalpina work force in Operations 
 
c) Maximizing and developing the use of new technology and innovative learning techniques  
 
d) Ensuring the highest standard of training is delivered and measurable at all times 
 
Active participant in strategic meetings in Germany and Switzerland for SAP TM worldwide implementation sign off (Air and Ocean Freight) 
 
Involved in workshops to determine the new SAP TM process for the European Service Center in Prague in charge of Document Processing for Ocean Export in Germany 
 
Attending meetings to determine the new SAP TM process between the Share Service Center in Manila, the Ocean Service Center in Miami and US Branches

Corporate Implementation Training Specialist

Project manager for system implementations in Mexico and Central America in charge of steering committee assembly, kick-off meetings, gap analysis, ramp up strategy, project sign-off, communication plan, super user engagement, end user training, coaching, performance analysis and closing. 

Competent in Lean Six Sigma (Yellow Belt), ISO 9001, 14001, 18001, data quality and milestone design. 

Consultant for SAP-BW (Business Warehouse), CFDI (eBilling), AMS (eManifest), eFile, eAWB, eBK, eSI, business intelligence and track & trace, managing 5 team members. 
 
In charge of agreements with suppliers such as INTTRA (Miami), Descartes (Belgium), Veconinter (Venezuela), Altlas Air (US), Mexico Express S.A. and AALI (Mexico) 
 
Coaching countries such as Mexico, Costa Rica, Dominican Republic, El Salvador and Panama

Area Application Consultant for Middle America

Sales administrator involved in business strategy and customer maintenance, assisted by one person. 

SAP-CRM (Customer Relationship Management) supervisor in charge of compensations for sales force working closely with Trade Lane Managers as per regional business plan.

Area pricing manager responsible for negotiating the best export and import rates from/to Mexico and Central America (by air, sea or inland freight) with America, Asia and Europe regions.
 
Supporting countries such as Mexico, Costa Rica, El Salvador, Panama, Dominican Republic, Cuba, Guatemala, Honduras and Nicaragua 

Involved in strategic meetings in Brazil and Colombia

Area Tariff and Product Manager for Middle America

Area bid manager in charge of RFQs, RFIs and RFPs for global accounts such as VW, IBM, 3M, Merck and Adidas, assisted by one person. 

Quote procurement responsible for special projects in Mexico, Costa Rica, El Salvador, Panama and Dominican Republic.

Area Head of Tender Managment for Middle America

Sales support, statistics and telemarketing campaign coordinator. 

Dashboards and survey controller in charge of customer feedback handling and benchmarking.

Telemarketing and Statistical Help Desk

Rohde & Liesenfeld Inc.

Air import coordinator.

Document processing supervisor.

Customs formalities consultant.

General Air Import Supervisor.

Panalpina World Transport Ltd

Customer service supervisor for Ermenegildo Zegna, Valeo, Bticino and SKF. 

Document processing and shipment coordinator.

Air Import Supervisor for Special Accounts.

EUR-1 certificate consultant for Italy, Spain and France in touch with Mexican customs brokers.

EUR-1 Certificate Supervisor.

Air Import Contoller for general customers, handling quotations, new business and  route orders

Air Import Customer Service.

United Parcel Service Inc.

International transport and customs controller in charge of picking up orders, track & trace and customer support.

Customer Service Telephone Center Assistant.

Organización para el Desarrollo Familiar A.C.

Sales Meeting Coordinator.

Newspaper Advertising Coordinator.

Sales Representative.

International Supply Chain Specialist with 24 years of experience in Freight Forwarding. System and Process Manager skilled in Customer Service, Sales Administration, Operations and Coaching.

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