People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

Strategic FinTech and enterprise software executive with 15+ years of experience leading revenue, operations, and transformation initiatives across global markets. Currently serving as Global Head of Alliances & Partnerships for the Banking, Financial Services & Insurance (BFSI) vertical at one of the world’s largest software firms, where I lead global GTM strategy, scale high-performing partner ecosystems, and accelerate partner-led revenue growth.

With deep general management experience and a doctorate in Organizational Change & Leadership, I bring a systems-level mindset to operational scale, cross-functional execution, and change leadership. I’ve led global teams through digital transformation, operating model redesigns, and go-to-market alignment initiatives that have delivered meaningful gains in market share, cost efficiency, and customer success.

My leadership is grounded in data-driven decision making, collaborative execution, and a relentless focus on building resilient, scalable, and customer-aligned operating models. I work best where strategy meets execution, partnering with product, sales, and customer teams to unlock sustained growth and value creation.

✶ Key Focus Areas:

COO & CRO Readiness | GTM Strategy | Partner-Led Revenue Growth

FinTech & BFSI Market Strategy | RevOps | Strategic Alliances

Organizational Design | Operating Model Transformation | Scalable Systems

Cross-Functional Leadership | Global Team Enablement | Execution Excellence

Executive & Board Stakeholder Alignment | Inclusive Culture Building

Ed.D. in Organizational Change & Leadership (USC) | MBA (WSU) | B.B.A in Management & Marketing (UK)

Let’s connect if you’re scaling revenue engines, modernizing operating models, or shaping the future of financial services.

Robert Younger

Epiq

I lead strategic operational partnerships and enterprise growth initiatives across the Western U.S., helping top-tier organizations navigate outsourcing business challenges. With a focus on delivering innovative solutions and measurable outcomes, I work closely with clients to align Epiq’s global capabilities with their evolving needs in services, litigation, compliance, and digital transformation.

Drawing on a deep understanding of enterprise operations and a passion for client and staff success, I’m committed to building long-term relationships, driving operational excellence, and unlocking value through collaboration and insight.

Let’s connect if you’re exploring ways to optimize outsourcing operations, streamline discovery, or enhance your enterprise’s approach to facilities management/hospitality services, equipment, data and compliance.

Enterprise Director - West

The Outlier Project

As one of the Executive Directors of The Outlier Project, I successfully cultivate a thriving membership community dedicated to personal and professional development. I foster a "People Over Everything" mindset through strategic engagement, facilitation, and growth initiatives, attracting and retaining members while driving impactful outcomes.

• Awarded the "People Over Everything Championship Belt" for kindness, connection, and positive energy. 
• Drive growth for The Outlier Project through collaboration and engagement, increasing membership growth and revenue.
• Create an inclusive environment that encourages open dialogue, idea sharing, and collaboration among members.
• Promote ongoing interaction and knowledge sharing, and implement innovative engagement strategies, such as online forums, member-exclusive resources, and in-person/virtual meetups.

Founding Member & Executive Director

Team Doherty Enterprise

Raised children who are kind, resilient, intelligent, compassionate, and capable of thriving independently while making meaningful contributions to society.

Dad - Best Title Ever

Stanford University

Spearheaded the development of a new state-of-the-art, day-to-day operation for the university's mail and package program, servicing students and over 400 campus buildings. 

Assessment and Planning: Conducted a comprehensive assessment of the current mail and package operations, including warehouse layout, receiving processes, vendors, and delivery systems.

Analyzed existing challenges, such as inefficiencies, bottlenecks, sustainability, and capacity limitations.

Developed a detailed plan outlining the objectives, timeline, and resource requirements for the project.

Warehouse Design and Layout: collaborating with architects, engineers, and logistics vendor experts to design an optimized warehouse layout that maximizes space utilization and workflow efficiency.

Incorporate modern warehouse management technologies and automated conveyor systems to streamline receiving, sorting, and distribution processes.

Technology Integration: Evaluate and implement automated conveyor systems and tracking technologies to enhance package handling efficiency and accuracy. Integrate these systems with existing campus infrastructure, such as student databases and administrative platforms, to ensure seamless operations and tracking.

Stakeholder Engagement: collaborated with campus partners, including facilities management, IT services, and student affairs, to align mail and package services with the university's mission and strategic goals.

Solicit feedback from students, faculty, and staff to ensure that the new operation meets their needs and expectations.

Associate Director

Swiss Post Solutions

For Cisco directed a cross-functional team of over 105 members worldwide, overseeing all incoming/outgoing logistics and international shipping operations. Managed logistics, help desk, and global compliance services for Cisco offices in the US, Canada, UK, and the Philippines. Introduced advanced enterprise communication tools and program management processes, raising operational efficiency by 25%. Spearheaded new program services, including inbound/outbound receiving software and intelligent lockers, enhancing service delivery across all locations.

• Proactively migrated new program services across all locations, including inbound/outbound receiving software, intelligent lockers, and digital mail. 
• Successfully implemented advanced and effective enterprise communication tools and program management processes across the organization. 
• Enhanced upper management visibility and reduced issue resolution time by establishing a communication platform for the entire staff.

National Director of Operations

Canon Business Process Services

For Meta/Facebook, headed a client service staff of more than 125 members across the US to direct overall logistics operations of x-ray and multiple detection technologies and solutions. Servicing over 21,000 clients with over 2,000 deliveries per day. Spearheaded program management and logistics services within all US Meta/Facebook offices, while managing P&L valued at $10M annually.
• Established five new locations and developed a standardized first-day-of-business task list to ensure the smooth execution of future operations.
• Fostered a strong collaboration between Global Security and EH&S teams to ensure the safety of operations for all staff.
• Managed over $150K in cost savings during the first 90 days through vendor and vehicle optimization.
• Recommended, reviewed, and implemented high-end Chemical, Biological, Radiological, and Nuclear devices for security screening services.

National Director of Logistics

Clarivate CompuMark

Steered America’s client service and call center teams to provide phenomenal support and services from subject matter experts. Led processing of proper transactional invoicing worth up to $50M in revenue annually. Facilitated a company engagement to deliver over 400 hours of community service, while donating $10K in service projects through a successful volunteer partnership with The Home for Little Wanderers. 
• Attained optimum client satisfaction and cash recognition valued at $500K to the company annually by identifying cash application opportunities and re-engineering the entire process. 
• Appointed to Boston Leadership and Wellness Councils, improved health and fitness equipment/programs to reinvigorate healthy programs for employees by designing and securing $40K in grant funds. 
• Nominated and ranked in the highest tier through annual Manager Effectiveness Surveys.

Manager, Client Service Americas

Enhanced operational performance, inside sales, client service, SLA/KPI metrics, and communication, training, and recognition programs for over 50 accounts with 300+ employees while leading P&L worth $29 M annually. 
• Drove sales by functioning as the lead operations contributor to secure new $17.5 M (TCV) client contract and manage a successful implementation of staff, software, and hardware. 
• Pioneered implementation of a National Field Communication Strategy to connect remote locations for the promotion of business success, recognition, and industry news. 
• Improved client service and renewals by over 90% year-on-year by creating and implementing a highly successful national employee/client recognition program. 
• Established and rolled out fundamentals of the Quality program for the region, including the completion of two Kaizen events for 5S+1 projects.
• Developed and established an annual State of the Union address and strategic plan for an audience of 50+ field managers. 
• Saved $180K on invoicing/revenue application by leveraging Six Sigma Certified-Greenbelt.

Senior Manager, Operations US & Canada

Oversaw 14 client locations across the greater Boston area including staffing, and leadership of 100 employees with P&Ls of $5.5m in revenue. Managed client satisfaction, KPI and SLA creation/attainment, contract renewals, and add-on business opportunities. 

• Turned around and saved a failing $1.8m account through quick strike action and communications plans. 
• Renewed and expanded a $1.4m client through superior service and staff development. 
• Implemented successful regional Field Support staffing project for backup and special projects.   
• Mentored, promoted, and developed 14 team members, collectively leading the region.

Senior Area Manager

I’ve always been about the people. Whether leading large facilities service operations teams, mentoring professionals, raising funds for charity, or walking zoo guests through the story of rescued animals and conservation, my best days are when I get to serve, connect, and lift others up.

For years, I climbed the corporate ladder in many verticals — developed raving fans, built systems, led change, and delivered results. I’m proud of that work. But along the way, something shifted. The title mattered less than the team.

These days, I find meaning in different places:

• Being fully present—for my family, my community, and what comes next. 
• Learning, speaking, coaching, having empathy, and using strong EQ for my communities.
• Active healthy lifestyle including hiking, rucking, and traveling. 
• Volunteering at the Oakland Zoo, sharing the conservation message with the next generation.

I’m not done leading—I’m just done chasing. I’m looking to bring my energy, my experience, and my heart to an organization that values people over profits, impact over ego, and community over competition.

If you’re building something meaningful, something that serves, inspires, or heals, I’d love to be part of it. Let’s build something that matters and be a force multiplier for good!

My top client verticals have included technology, hospitality, government, legal, financial and insurance companies. 
 
#born2matter #peopleovereverything #mentorsmatter

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The Battle

Robert Younger

Tom Doherty, Jr

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