People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

Strategic FinTech and enterprise software executive with 15+ years of experience leading revenue, operations, and transformation initiatives across global markets. Currently serving as Global Head of Alliances & Partnerships for the Banking, Financial Services & Insurance (BFSI) vertical at one of the world’s largest software firms, where I lead global GTM strategy, scale high-performing partner ecosystems, and accelerate partner-led revenue growth.

With deep general management experience and a doctorate in Organizational Change & Leadership, I bring a systems-level mindset to operational scale, cross-functional execution, and change leadership. I’ve led global teams through digital transformation, operating model redesigns, and go-to-market alignment initiatives that have delivered meaningful gains in market share, cost efficiency, and customer success.

My leadership is grounded in data-driven decision making, collaborative execution, and a relentless focus on building resilient, scalable, and customer-aligned operating models. I work best where strategy meets execution, partnering with product, sales, and customer teams to unlock sustained growth and value creation.

✶ Key Focus Areas:

COO & CRO Readiness | GTM Strategy | Partner-Led Revenue Growth

FinTech & BFSI Market Strategy | RevOps | Strategic Alliances

Organizational Design | Operating Model Transformation | Scalable Systems

Cross-Functional Leadership | Global Team Enablement | Execution Excellence

Executive & Board Stakeholder Alignment | Inclusive Culture Building

Ed.D. in Organizational Change & Leadership (USC) | MBA (WSU) | B.B.A in Management & Marketing (UK)

Let’s connect if you’re scaling revenue engines, modernizing operating models, or shaping the future of financial services.

Robert Younger

Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

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🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

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Robert Younger

Emma Lo 🧩

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