I don’t create training manuals. I build profit engines.

Most mid to large sized companies are leaking money every single day through broken workflows, clunky handoffs, underused tools, and systems that were patched together instead of designed to scale. CEOs know it, but they often cannot see where the bleeding starts.

That’s my genius. I walk into the mess, diagnose the leaks, and rebuild the system so the company runs leaner, smarter, and more profitably. I don’t patch problems. I re-architect how the business operates so inefficiency cannot creep back in.

I’ve done this in my own companies, scaling multiple ventures into multi-million dollar operations while keeping teams small and systems tight. Now, I bring that same clarity and precision to CEOs who want to protect their margins and free themselves to focus on growth.

If you are an established leader with a serious challenge and the budget to solve it, send me a direct message.

Robin Sargent, Ph.D. Instructional Designer-Online Learning

Congratulations 🎉 Qiburi Qiburi for earning the eLearning Development Badge! 
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Founder | Systems Architect for CEOs | I diagnose and fix the hidden inefficiencies that cost companies money, time, and growth.

FreseniusRx

• Administration of LearnUpon: Ensure the smooth operation of the Learning Management System (LMS) by maintaining up-to-date documents and managing user access for both new hires and departing employees.
• Organize and update training hubs and SharePoint site, ensuring easy access to resources, job aids, and workflow process manuals for 10 pharmacy teams.
• Display a sense of urgency and consistency in updating pharmacy training materials and resources to guarantee relevancy and accuracy.
• Prepare impactful PowerPoint slide decks for meetings, effectively reporting on project status and successes.
• Design and develop engaging eLearning courses using Articulate Rise, focusing on providing pharmacy teams with the skills to deliver a Gold Standard Customer Experience.
• Created simulation videos to facilitate pharmacy teams' learning of Microsoft Planner.
• Conduct monthly training sessions for staff, imparting Microsoft Word and technical writing skills.
• Act as a mentor to subject matter experts, guiding them in learning and development techniques to enhance their skill set.

Sr Instructional Designer | eLearning Development | LMS Administrator | Training and Development 

IDOL courses Academy

As a contracted Instructional Designer:
• Storyboarded, designed, and developed engaging eLearning modules to facilitate certification on specific IBM software. 
• Collaborated closely with Subject Matter Experts to ensure accurate content and alignment with learning objectives.
• Utilized Articulate Rise to create interactive and visually appealing eLearning courses.
• Actively participated in stakeholder collaboration, engaging in beta testing and incorporating feedback for course refinement and finalization.

Instructional Designer

Fresenius Medical Care North America

Technical Training Development and Execution:
• Developed and delivered highly effective training programs for the technical team, resulting in an exceptional achievement of 100% deficiency-free CMS and JACHO technical audits.
• Successfully restructured the technical team, utilizing strong organizational and team-building skills to enhance customer service outcomes.
• Leveraged Microsoft Office programs to create engaging training materials and job aids for both clinical and technical staff. Conducted training sessions in-person and virtually using Microsoft Teams platform.
• Collaborated closely with Operations and Medical Directors to provide valuable input and support for Continuous Quality Improvement initiatives.

Water Room Renovation Project Management:
• Managed and successfully completed four water room renovation projects, ensuring timely completion and training of staff on new equipment.

Research and Development for Advanced Water Education:
• Volunteered as a subject matter expert to assist in the development of an Advanced Water Education eLearning program.
• Conducted comprehensive research and assembled relevant material using Microsoft Word and OneNote. Created engaging videos using Vyond.
• Utilized Microsoft Publisher to redesign study guides for the eLearning project, enhancing their effectiveness and visual appeal.

Area Technical Manager | Educator | eLearning Developer 

• Led and managed a team of 6 biomedical technicians as the head of the technical department.
• Handpicked for the role as part of a company-wide reorganization, demonstrating exceptional leadership abilities and a proactive approach to hiring technicians who embraced change, had a passion for learning, and upheld the company's Policies and Procedures (P&P) and Core Values.
• Developed comprehensive training programs to establish a strong knowledge base and skill set for the new biomedical technicians.
• Implemented a "schedule for success" framework, providing technicians with a checklist to enhance organizational skills and streamline workflow processes.
• Fostered a collaborative environment by facilitating small group teams, leveraging individual expertise to promote knowledge-sharing and mutual learning among team members.

Area Technical Manager

• Conducted repair and maintenance operations for all dialysis equipment across 13 hospital acute facilities, encompassing dialysis machines, reverse osmosis systems supplying water to multiple machines, and reverse osmosis systems supplying water to individual dialysis machines, as well as pre-treatment equipment such as carbon tanks and softeners.
• Ensured water quality compliance with stringent AAMI standards, prioritizing patient safety throughout all maintenance activities.
• Successfully transferred with the company from a previous area, leveraging prior experience and expertise to seamlessly adapt to new environments and deliver consistent service excellence.

Biomedical Technician

• Performed repair and maintenance on dialysis equipment, including dialysis machines and various water treatment equipment, across three incenter facilities.
• Collaborated with vendors and external partners to ensure comprehensive Life Safety and building maintenance, prioritizing patient safety above all else.
• Maintained water quality according to rigorous AAMI standards, ensuring optimal conditions for patient care.
• Conducted routine inspections, troubleshooting, and preventive maintenance to uphold equipment functionality and operational efficiency.

Biomdical Technician

Innovative Dialysis Systems

Responsible for the repair and maintenance of dialysis equipment in a single incenter facility, including dialysis machines, Reverse Osmosis systems, and various pre-treatment equipment. Diligently maintained water quality in accordance with AAMI standards. Oversaw the procurement of dialysis supplies and conducted monthly inventory management. Ensured strict adherence to Life Safety and OSHA standards to guarantee a safe and compliant working environment.

Shands Jacksonville Medical

Updated hospital equipment computer system and maintained work order files.  Ordered supplies and parts.  Gained experience as a BMET with on-the-job training.

Supply and Equipment Technician

US Navy Reserve

Provided ground support maintenance for C-9 aircraft on all electrical systems.  Also was aircrew flight attendant.

Aviation Electrician Second Class

CE-Tech

80 hours of on-the-job training in hospital and field service as a part of the education program for Biomedical Engineering at Jacksonville Community College.

Student in Practicum

Raytheon Aerospace

Depot level electrical maintenance on P-3 Aries program and A7E Foreign Military Sales program. Installed electrical system wiring according to schematics and wiring diagrams.

Mechanic, Electrical

US Navy

Provided ground support maintenance for all electrical systems on TA-39 and A-4 aircraft.

Aviation Electrician Third Class

👉 With a focus on practical, performance-driven solutions, I create learning experiences that empower teams to excel and drive meaningful business solutions.

🖱 www.idealid.org

👉 𝑴𝒀 𝑬𝑿𝑷𝑬𝑹𝑻𝑰𝑺𝑬: Since 2021, I've developed impactful, visually engaging training programs that address real performance needs to enhance knowledge and drive success. Leveraging my CPTP certification and a strong foundation in adult learning principles, I design courses that resonate with how adults learn.

Capabilities: Articulate Storyline 360, Articulate Rise, Adobe Captivate, Canva, Snagit, MS Office, Vyond, Camtasia, Audacity

👉 𝑯𝑶𝑾 𝑰 𝑫𝑶 𝑻𝑯𝑰𝑺: Based on your business goals and audience, I create training solutions to solve performance problems - from concise job aids and instructional videos to comprehensive eLearning programs supported by instructor-led training.

👉 𝑬𝑿𝑷𝑬𝑪𝑻𝑬𝑫 𝑶𝑼𝑻𝑪𝑶𝑴𝑬: I have collaborated with instructional design teams to develop certification programs for IBM, and independently improved customer service KPIs with blended eLearning and instructor-led training. Additionally, I reduced auditing errors through targeted microlearning and instructional videos.

👉 𝑴𝒀 𝑩𝑨𝑪𝑲𝑮𝑹𝑶𝑼𝑵𝑫: With 22 years in dialysis, I bring a wealth of expertise to the healthcare industry. My career transitioned to instructional design when I moved from Fresenius Medical Care to FreseniusRx, allowing me to combine my dedication to dialysis patient care with my passion for creating impactful learning solutions. This commitment to service and excellence is also grounded in my 10 years in the U.S. Navy.

👉 𝑾𝑯𝑨𝑻 𝑶𝑻𝑯𝑬𝑹𝑺 𝑺𝑨𝒀:
"Her methodical approach and dedication to staying current with the latest technology allowed us to pivot when needed, ensuring we precisely met our partners' objectives. Geri's commitment to providing the best training experience led to a more substantial impact on patient care, a testament to her value." -Michael McWhorter, Vice President, Clinical Support Services

"She created several presentations and educational materials to help aid our team in our day-to-day work. I would often refer back to these job aids throughout my time with Fresenius and into my new job. I am where I am in my career thanks to the dedicated training Geri gave me." -Noah Goley, Field Service Technician

"She is incredibly detail-oriented and always puts the learner experience at the forefront of her projects. She is an asset to any team and I am honored to have worked alongside her." -Genaro Negrete, Dir of Technical Services

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