Roberto Carrero

GoLinks

Director of Sales Development

Senior SDR Manager

Carrero Consulting

• Sequence design and email copy creation for SDRs/AEs.

• Outreach.io workflow training for end users.

Founder

Sapper Consulting

• Custom sequence creation for Enterprise clients.

• Sales Engagement workflow training for SDRs/AEs.

• Implementation and setup for companies that were new to Outreach.

Enterprise Account Executive

Outreach

• Closed over $3 Million in career revenue

Corporate Account Executive

• 125% of quota (Presidents Club Qualifier)

Emerging Account Executive

• 117% of quota (Sourced over $3 Million in pipeline)

Sales Development

Helping SDRs/AEs build more pipeline in less time | SDR Leader @ GoLinks | Founder @ Carrero Consulting | Creator of The Outreach Prospecting Guide

If you're reading this, you might be:

- Looking to improve your sequence email content.
- Struggling with low email conversion rates.
- Adjusting your Outreach.io strategy.

I can help you by:

- Building custom sequences that drive results. 
- Creating new email copy that converts.
- Leading Outreach.io end user trainings. 

DM me for more info.

• Currently leading a team of 3 SDR Managers and 15 SDRs.

Demandbase

•	Q322 &Q422 100% Quota Attainment
•	100 calls per day& send 50 emails per day
•	Booked 5 meetings per week
•	Sourced over $800,000 in closed/won opportunities
•    Identify opportunities to help grow existing or new DemandBase products and services
•	Established rapport with my prospects and Account Executives
•	Used email, LinkedIn and cold calling to qualify, prospect, and get in contact with 80% of net new leads.
•	Researched customers, identified decision makers, educated prospects and qualified buying interest and sense of urgency.

Sales Development Representative

Kaiser Permanente

Business Analyst

Salesforce

•	Analyze business processes and business systems for inefficiencies 
•	Act as a liaison between business and the information technology team. 
•	Troubleshoot key solution implementation issues and demonstrate ability to drive to successful resolution
•	Analyze and communicate stakeholder needs by documenting business requirements.
•	Facilitate recommendations for solutions or improvements and review solutions that can be accomplished through new technology or alternative uses of existing technology.

Visa

•	Worked closely with and under the direction of Sales Operations Management on supporting Sales Management including Sales Pipeline activities, sales-finance reconciliation, sales forecasting and systems development
•	Managed multiple assignments and processes; while anticipating and preventing potential problems.
•	Identified and implemented process improvements
•	Provided sales reports to business partners showing progress toward goals while highlighting potential issues.

Sales Operations Analyst

Good Technology

•  Collaborated with cross-functional teams to identify and resolve customer-related issues and to ensure that customer feedback was incorporated into product development and process improvement.
•Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction

•Provide first-level support to the sales and customers including issue identification and resolution/escalation
• Created long-lasting relationships with customers to drive success and to ensure the team is structured to deliver on client requirements.
•	Facilitate problem resolution related to moving orders through quote to order booking process; work with the sales team to address product and services configuration quoting and overall order booking questions
•	Continuous process improvement feedback and implementation of the sales order management process.
•	Provide prompt resolution of customer issue inquires related to license provisioning/publishing, and other contract/purchase order issues.
•	Provide order validations and cross team communications with accounting to ensure sales were booked properly by quarter end and customers were set to receive accurate invoices
• Reviewed ongoing customer feedback with the team and direct touchpoints with customers to understand experience and drive towards improvement.
•	Partner with internal Operations Team to ensure that all documents being submitted by sales reps meet legal requirements.
•	Anticipate and proactively assist sales reps in modifying orders to meet process requirements. 
•	Utilize Oracle R11i system to enter, verify, and release customer purchase orders for ship fulfillment. 
•	Performed UAT testing of valid use cases for migration into Salesforce.

Operations Sales Analyst & Customer Service Manager 

Rebuilding Alliance

Volunteer

Sequoia Union High School District

• Solid knowledge of creating and imparting instruction to students with varying educational needs
• Combined strong passion for literacy along with inspiration to create a challenging, yet fun learning environment
• Able to plan creative and effective lessons aimed at meeting individual student’s learning curves
• Functional ability to employ compassion and sensitivity during stressful situations and handling distressing situations with tact

Instructional Associate

Safeway

•	Reconciled stores total sales of $510k each week with a 99% accuracy rate.
•	Researched employee issues with regards to payroll and benefit questions by contacting appropriate department.
•	Answered 30-40 customer service calls per day, researching and resolving customer disputes.
•	Verified attendance, hours worked, and pay adjustments, and posted information onto designated records.
•	Responsible for bi-weekly payroll for 100 employees. 
•	Analyzed sales totals to determine cash shortage for entire store on a weekly basis.

Customer Service Manager

Informatica

•	Researched relevant conference attendees-determined which attendees to target and penetrate as prospects.
•	Supported the Informatica Cloud Sales Team in increasing sales pipeline by generating highly qualified opportunities
•	Followed up on leads from trade shows, web hits, marketing campaigns, and sent out targeted campaign e-mails to prospects. 
•	Recorded new prospects and managed Salesforce to ensure consistent and accurate record keeping. 
•	Collected over 500 leads at Dreamforce trade show to create new opportunities for Sales Account Executives.

Marketing Coordinator

Data Consultant at Demandbase

I have over three years experience in Sales Operations, have worked as a business analyst at Salesforce and Kaiser. I have experience in communicating effectively both with business leaders and technical teams. I have over two years of experience as an SDR, easily build rapport with both prospects and current customers. 

I also have over 6 years of Customer Service Experience. I started as a Customer Service Manager in retail, and always put the customers first, I easily build rapport with people. I am great at adapting to any situation, and am dedicated at providing the best customer service experience.

taplio

The Battle

Roberto Carrero

Esmy Clavel

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?