Helping Digital Agency Owners Operate & Grow Their Business | Founder @ FlexOps | Agency Operations & Management

Hi, I’m Ross.

I help agency owners get unstuck and grow their business.

There are 5 key areas I tackle with my clients:

1. Founder - Understand what you want for the business and your role in it
2. Clients - Retain and grow clients through exceptional service
3. People - Get the right people, in the right place, doing the right things
4. Processes - Build a system that the agency operates on
5. Pipeline - Working with more of the right clients for your agency

I’ve helped my clients go from:

- Nearly quitting their agency → Loving their leading role and keen to grow
- A dysfunctional team → Organised, aligned and autonomous
- Losing clients from bad systems → Clear processes for the team to execute
- No defined customer → Calendar full of prospects that fit his ICP

If you are an Agency Owner struggling with these problems…

Send me a DM 📥

Let’s see if I can help.

Ross Brown

Helping Service-Based Solopreneurs Improve How They Sell, Positively Impacting And Increasing Their Sales | One-to-One Sales Coaching | Elevate Your Sales with Soaring Sales Academy | Unleash Your Sales Potential

Are you a service-based solopreneur who’s great at your craft… but sales still feels heavy, awkward, or hit-and-miss?
Do you hesitate on calls, discount too soon, or leave conversations unsure what went wrong?

From hesitation and stress → to calm, confident, clear sales conversations that close.
That’s the shift I help you make — without feeling salesy.

I’m Steve Donnellan. After 35+ years in sales and marketing, I learned something simple and powerful: confidence isn’t luck — it’s structure. When you follow a clean conversation path and handle resistance with calm, sales stops draining you and starts working.

My work is human-centred and practical. I teach service-based business owners a suite of proprietary frameworks that make selling feel natural:
➡️ Power of Problems™ — start every conversation where it matters: the client’s real problem.
➡️ PPP Framework™ (Prepare, Pre-empt, Probe) — reduce objections before they appear.
➡️ 9-Step Sales Conversation Flow — your end-to-end map for a clear, confident call.
➡️ CLEAR Framework™ — handle objections with composure: Clarify, Listen & Empathise, Explore & Isolate, Acknowledge, Recommend.

What changes when we work together - 
🟣 You sound like yourself — and sell with integrity.
🟣 Calls feel calm and structured.
🟣 Objections become openings, not roadblocks.
🟣 Win rates rise. Stress drops.

Programs include my live workshops and Sales Confidence Accelerator™ — for service-based business owners who want a repeatable way to sell with clarity and confidence.

Next steps - 
🔗 Hit the link in my Featured section to book a free sales assessment call — get a clear read on what’s working, what’s not, and your next best moves.
📧 Subscribe to my fortnightly newsletter for practical, no-fluff sales insights.
🔔 Or just connect and tap the bell to stay in the loop.

When sales becomes simple and steady, everything else in the business gets lighter. Let’s make that your new normal.

taplio

The Battle

Ross Brown

Steve Donnellan

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