Helping Digital Agency Owners Operate & Grow Their Business | Founder @ FlexOps | Agency Operations & Management

Hi, I’m Ross.

I help agency owners get unstuck and grow their business.

There are 5 key areas I tackle with my clients:

1. Founder - Understand what you want for the business and your role in it
2. Clients - Retain and grow clients through exceptional service
3. People - Get the right people, in the right place, doing the right things
4. Processes - Build a system that the agency operates on
5. Pipeline - Working with more of the right clients for your agency

I’ve helped my clients go from:

- Nearly quitting their agency → Loving their leading role and keen to grow
- A dysfunctional team → Organised, aligned and autonomous
- Losing clients from bad systems → Clear processes for the team to execute
- No defined customer → Calendar full of prospects that fit his ICP

If you are an Agency Owner struggling with these problems…

Send me a DM 📥

Let’s see if I can help.

Ross Brown

Scopey

Live project scopes that sell.
- Quote and scope work in minutes, not hours.
- Build client trust through transparency.
- Stop losing money to scope creep.

Co-Founder

Blitzm Design

I work with start-ups through to enterprises and apply design thinking that springboards ideas into successful digital products. Good design, Melbourne Design, Australian Design Award winner.

Notable projects:

UI/UX - MPS MediSphere Cloud-based medication management system.
 
The Medisphere system has been delivered successfully to many aged care facilities around Australia and continues to be rolled out. The application is so intuitive that new users can train themselves. This is a huge benefit in an industry with a large number of temporary and casual workers.
Good Design Award. Silver - Melbourne Design Awards. Silver - Australian Design Awards.
https://blitzmdesign.com.au/case-study/mps-medisphere-cloud-based-medication-management-system/

UI/UX - Elections ACT: Cloud-based systems for state elections
 
In 2019 Elections ACT embarked on a modernisation project, which involved a complete upgrade of their election management systems as well as a new Electronic Voting system to support state elections.
https://www.blitzm.com.au/featured/elections-act/Act/

UI/UX - Holly Ransom Epic Leadership Challenge

An innovative, gamified experience that was different from any other online course. Her goal was to challenge and strengthen participants’ leadership skills, within a fun, motivational, and interactive community. 
Melbourne Design Award
https://blitzmdesign.com.au/case-study/epic-challenge-holly-ransom/

Director | UX/UI

Jen & Ben Design

Jen & Ben Design is a multidisciplinary design studio based in Melbourne, Australia with clients around the globe. We listen to our clients ideas and collaborate with them to make amazing design solutions for print and digital media. We inject user experience design into everything we do, to create solutions that are not only beautiful but solve business problems and enhance experiences.

www.jenandben.com.au

Director

PASSPORT DESIGN

Graphic Designer

Beef + Lamb New Zealand (formerly Meat & Wool New Zealand)

"Sadly we will be farewelling Jenna Fisher  from Beef + Lamb New Zealand in a couple of months.  Jenna is leaving New Zealand to pursue her creative design ambitions in Melbourne.  Here at Beef + Lamb New Zealand we’ve been really fortunate to have benefited from Jenna’s big ideas and creative designs for the past two and half years.  Jenna has helped us produce a lot of new materials and has been at the forefront of rebranding a significant body of work that now carries our distinctive Beef + Lamb New Zealand look. Jenna has made a big impression on lifting and building our brand, trailblazing the transition of bringing our design work in-house.  Thanks Jenna. You have done great work for us and we wish you every success in a big career." 

Jan Keir-Smith
Communications Manager - Beef + Lamb New Zealand

Jenna Fisher Design

Freelance Designer

Station Creative

"Jenna and I worked together for 3 years at Station Creative. I had the pleasure of ensuring money made into her account every week and being the other half of a singing duo attempting Video Killed the Radio Star by Buggles on SingStar many Fridays.

All social activities aside, Jenna proved to be a valuable asset at Station repeatedly proving herself as a talented graphic designer, illustrator and collaborator on the many diverse projects that made it over our doorstep. With a keen eye for detail Jenna consistently delivered the highest caliber of work. She was a well respected part of our team and we were sad to see her go. Luck would have it, she returned to our shores and we continue to work with her in her current role."

Adam Simpson 
Owner - Station Creative

I'm the Co-Founder of Scopey and an award-winning software designer, with a decade of experience in UX/UI under my belt.

My expertise is in transforming complex processes and workflows into simple, user-friendly experiences. I've successfully applied this expertise to significant projects, such as the Australian government's election management system and MediSphere, a platform that enhances the safety of medication administration, now implemented in aged care homes across Australia.

However, after running my digital agency for over a decade, I encountered a frustratingly complex process that was causing revenue loss and increasing stress among my team. This involved managing scopes of work and change requests with clients, which was far from simple. Motivated by this challenge, I founded Scopey as a direct solution to help service providers easily create and manage live scopes of work with their clients.

Scopey secured €100,000 investment from Enterprise Ireland at the start of 2024. The MVP was launched July 30th and since then has gained significant traction. Scopey is preparing to open a pre-seed round soon.

If you’re interested in becoming a Scopey user or interested in investment opportunities send me a message.

Jenna Farrell

It’s Women in Construction Week and I want to highlight some of the brilliant women I know personally who are building innovative companies in this industry.

If you would like an introduction to any of them, I am happy to connect you.

Jo Cheng – EarthVisio
Jo is building an AI spatial intelligence platform focused on underground infrastructure. Reducing unknown ground risk is one of the hardest problems in construction, and EarthVisio is tackling it head on.

Laura C. – Joblar
Laura is connecting contractors with certified construction professionals. In a sector defined by labour shortages, access to verified talent is not a nice to have. It is critical.

Maryrose Lyons – AI Institute
MaryRose is helping engineering, architecture and construction firms become AI powered organisations with practical methodologies that deliver measurable productivity gains and real ROI.
 
Jenna Farrell and Gillian Laging – Scopey Onsite
Turning WhatsApp messages and voice notes into structured, traceable site records that strengthen commercial positions and support better negotiation outcomes.

Clodagh Monks – Manano
Getting trades people paid faster. Quotes, invoices, accounts all via WhatsApp.

#WICWeek2026 #WomenInConstruction

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Jenna Farrell

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taplio

The Battle

Ross Brown

Jenna Farrell

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jenna Farrell's LinkedIn Performance

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