Helping Digital Agency Owners Operate & Grow Their Business | Founder @ FlexOps | Agency Operations & Management

Hi, I’m Ross.

I help agency owners get unstuck and grow their business.

There are 5 key areas I tackle with my clients:

1. Founder - Understand what you want for the business and your role in it
2. Clients - Retain and grow clients through exceptional service
3. People - Get the right people, in the right place, doing the right things
4. Processes - Build a system that the agency operates on
5. Pipeline - Working with more of the right clients for your agency

I’ve helped my clients go from:

- Nearly quitting their agency → Loving their leading role and keen to grow
- A dysfunctional team → Organised, aligned and autonomous
- Losing clients from bad systems → Clear processes for the team to execute
- No defined customer → Calendar full of prospects that fit his ICP

If you are an Agency Owner struggling with these problems…

Send me a DM 📥

Let’s see if I can help.

Ross Brown

I'm Jack. Friends call me Snacky Jacky. 

I started my marketing agency Utopiads in 2013 in Toronto. Over 11 wild years I grew the agency to $2 MM / yr net profit but nearly unalived myself in the process. 

I ignored my (long overdue) diagnosis of Crohn's Disease in 2019, putting off surgeries and rest because I was growing and having fun. 

In March 2024 this caught up with me and claimed its price: I had to sell my agency and undergo two life-saving operations in as many days, culminating in a two-month high-dependency unit hospital stay. 

My heart was broken as I never wanted to leave my mission and people.

Still, everything happens for a reason. 

After taking a year to recover I launched my Agency Growth Advisory in July '25 with one mission: 

~Help Agency Leaders Add A Zero To Revenues Without Sacrificing Their Health~

In my own story I was good at the former and bad at the latter. 

I don't think health and success have to be mutually exclusive, but both require intentional balance. What are we chasing and why? And how do we do this intelligently without succumbing to the agency-founder-martyr syndrome?

During my time off I wrote a few books about agency growth, most recently Writing Home and Sixty Seconds of Glory, which you can find on Amazon.

Additionally, here's a video explaining my newsletter (Snacky Unfiltered) where I dish the best and spiciest stuff: 
https://www.loom.com/share/8c5af465add44cc29ee453db9157acf4

I'm a huge fan of EOS by Gino Wickman and most of my agency's growth came through public speaking and partnerships. I love business planning, fiscal management, problem solving, and growth strategy.

I also love Taylor Swift and heavy metal, and I'm an aspiring amateur drummer.

Rootin' for ya! 
Snacky

taplio

The Battle

Ross Brown

Jack Porter-Smith

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