Richard Mechaly

In the presence of nature; that’s where I get my batteries charged. One hour in the forest and I’m good to go for the rest of the day as co-founder and brand strategist @ Provoke Agency. We design and build amazing story-driven digital experiences for you and your company. 

My role is to help you clarify your company’s branding message and convert that to tangible results. Influenced by the storybranding methodology, I work with you to design a specific sales strategy and digital marketing campaign. I help:

Identify your target client → engage the client → 
guide that client to sales conversion

The key? 

I stay focused on the target client; their desires, their concerns. Maintaining empathy while building trust and exhibiting expertise, I propose a plan that leads to action and results. No matter whether it is LinkedIn messages, Web copy, or any manifestations, I keep the process short. simple. clear.

Innovative and open to new ideas/change, I am decisive and straightforward in execution. Utilizing high-powered technology to scrape the web for lead generation and implementing tools to convert those leads to sales, I actively initiate the latest, most effective methods to increase conversion rates for you.

Hands-on, I am there with you throughout the process, giving clear, direct feedback. Reach out. Get in touch. Let me provoke you, turn your story into success.


Owner

As Co-founder/Brand Strategist @ Provoke.Agency, I help companies clarify their branding message, converting it to tangible results. Influenced by the storybranding method
ology, I help:

Identify your target client → engage the client → 
guide that client to sales conversion

Innovative and open to new ideas/change, I am decisive and straightforward in execution. Utilizing high-powered technology to scrape the web for lead generation and implementing tools to convert those leads to sales, I am hands-on, there with you throughout the process.

At Provoke.Agency, we design and build amazing story-driven digital experiences for you and your company. With an eye on medium-sized to large companies, our mission is to provoke digital growth and generate new opportunities for your brand! 

We create:
**B2B and B2C Strategic storytelling for the purposes of increasing sales
**B2B lead generation campaigns via email and linkedin 
**Killer converting websites for ecommerce

Facilitating your business growth through proven digital strategies, precision lead generation, websites and creative social media, we convert individualized marketing campaigns to tangible results.




Maria Brizzi

Self employed

Engaging with B2B and B2C audiences has become incredibly difficult. 
A Marketing and Digital Communications expert like me can simplify your life.

Cooperating with reputed ambassadors will give you the chance to: 

-unlock unexpressed potential in the development process.
-change the way how humans interact with machines.
-implement All agile & hybrid methods, tools & frameworks for successful process control. 

Together we can:

-Create seamless digital marketing & IT solutions to break through the clutter.
-Change the way how humans perceive technologies.
-Help humans interact with automation in a business domain, boosting performance.
-Empower a cognitive AI for B2B and your company's message for better reach.

Here we are not inventing something new, but we are using current software in such a way that it uses its full potential.

"Nothing is created, nothing is destroyed, everything is transformed".
_Lavoisier

Let's digitalize, designing a better future and world. 

Benefits for you:

- Top image
- Deliver viral experiences that drive prospects to action
- Better understand your data and use it to make smarter decisions
- Track and measure every touchpoint from initial interaction through to sale
- Automatically optimize digital marketing efforts and expenses
- Ensure smooth workflows and handoffs between marketing and sales
- Unlock unique insights about your buyers and your products
- Build fully-integrated eCommerce solutions
- Improve ROI from your CRM or ERP investment
- Effortlessly scale your resources based on demand
- Scaling up success.

Competencies and soft skills:

-strategist
-passionate
-independent
-self-motivator
-numbers driven
-logical thinking
-entrepreneurial
-creative
-problem-solving
-analytical
-structured
-unconventional
-persevering
-team player > solo star
-extroverted
-flexible
-self-confident
-consistent

I am open to investing in your company.
Let's discuss ambitious ideas and future projections.
Let's grow up, together.

Tech Community Builder: specialized Marketing and Human-Centric IT Solutions.

Self-Employed

As a Project Coordinator and Digital Communications Specialist, I work with international clients on projects of all sizes, complexities & sectors. I support my clients delivering quality projects across mainland Europe, MiddleEast and Asia.
I provide a consistent service and delivery process optimizing time and resources beyond boundaries.

Location intelligence for me plays an essential role in planning, managing & and activating outdoor media campaigns. Optimize your geo-marketing campaigns & understanding the “real-world” behavior of consumers with new data streams such as human mobility, social media & and financial insights to hyper-target your campaigns spatially is the key for your successful digital-Marketing and Sales strategy.

What I bring to the company:

-5 years of work experience in CRM in technical fields.
-Ability to oversee projects and solid handling of project management tools.
-Ability to work autonomously and own relationships with customers.
-Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state-of-the-art setup.
-Proactive personality who enjoys speaking with customers.
-Strong communication skills to be able to convey messages to clients and team members.
-High-level stakeholder management skills & a great team player.

Technical Project Coordinator

Küchen Aktuell GmbH

Results-oriented professional with over five years of sales experience, specializing in the kitchen and furniture trade. Demonstrated success in supporting sales management by coaching and qualifying a team of 5 staff members, resulting in a 20% improvement in individual sales performance within the first six months. Proficient in utilizing Home Design 3D and comparable systems. Possesses in-depth product knowledge, contributing to a 15% increase in customer satisfaction scores. Committed to continuous learning and achieving performance-related pay, with a proven ability to analyze sales metrics, make data-driven decisions, and implement effective measures for staff development. Adept at fostering a positive team environment and maintaining a sympathetic, confident, and enthusiastic demeanor toward both customers and colleagues. Willing to be mobile. Eager to contribute to the ongoing success of a reputable family business.

Customer Advisor and Sales Assistant

FLUOTEC

CSM responsibilities:

-Develop and maintain strong relationships with European customers, ensuring their needs are met and their expectations are exceeded
-Work closely with Marketing and Sales team to identify upsell and cross-sell opportunities and help drive revenue growth
-Collaborate with our product and engineering teams to ensure customer feedback is incorporated into our product development roadmap
-Monitor customer usage patterns and proactively identify opportunities to improve customer retention
-Deliver product demos and training sessions to customers, ensuring they have a deep understanding of our products and can use them effectively
-Collaborate with our marketing team to create customer case studies and other materials that showcase our customers' success
-Give better service by making customers happy
-Accelerate revenue
-Reducing churn.

Customer Success Manager

Hubject

CEM responsibilities:

1. All technical aspects of the onboarding process
-Technical questions regarding setup requirements on the partner side
-Assist with a complex setup of partner environments, e.g., Own backend development
-Resolving technical issues during implementation
-Assisting partners during the Testing phases
2. Services Requests
-Any request regarding the general functionality of the platform
-Post-onboarding support in case of critical issues
-Interdepartmental escalation of issues
-Participating in activities with PD/SD/ cross-functional Management
3. Working side-by-side with PD & SD
-Collection of ideas and feedback from our partners and from my side for Hubject; collaborating in product and services implementation/ improvement
-Recognize repetitive issues, avoid them in the future. Improve the workflow.
-Follow up on service requests within the team
-Partner migrations
-Updating partners about the development of issues at hand
4. Presales, Upselling, and Cross-selling
-Identify opportunities to retain or upsell from ongoing cases and incoming requests
-Put leads forward to MD. Recognizing key accounts to improve strategic relationships
-Pre-contract information for MD (e.g., What to consider setting up)
5. Team goals:
-Measuring own work and linking those measurements to Hubject’s goals.
-Developing knowledge base documentation (External and Internal) that includes:
-Frequently asked questions
-Step-by-step process guides
-Introductory articles
-Communicating via multiple channels with internal and external stakeholders.

Enhanced Skills:

1. Effective Communication, for stakeholder engagement.
2. Ensure clear and concise communication.
3. Customer escalations control.
3. Monitored customer feedback and adapted strategies to enhance satisfaction.
Implemented customer-focused service practices for a positive impact.
4. Customer Loyalty: providing personalized services.
5. Monitored and analyzed customer retention metrics for areas of improvement.

Customer Excellence Manager

Memurai

Dedicated Customer Success Manager with one year in SaaS, specializing in caching for optimal user experiences. Proven in ensuring customer success while balancing business needs. Expert in driving Memurai's solution adoption, showcasing technical acumen and excellent communication.

Key Responsibilities:

1. Customer Success Leadership: Lead efforts for Memurai's customer success, providing oversight, adoption recommendations, and risk management.
2. Product Expertise: Maintain in-depth knowledge of Memurai, educating customers on new features to drive expansion opportunities.
3. Strategic Alignment: Conduct Quarterly Business Reviews, aligning services with customers' strategic goals.
4. Risk Management: Monitor adoption trends, provide risk-based recommendations, identify renewal risks, and collaborate for successful renewals.
5. Advocacy and Feedback: Advocate for customers, providing valuable feedback to internal teams on products and service experiences.

Enhanced Skills:

Experience: Over one year in customer-facing SaaS roles, including account management for large enterprises.
Technical Acumen: Quick learner, navigating complex organizations, accelerating product adoption, and promoting growth.
Customer-Centric Approach: Demonstrated consultative style with meaningful, value-rich business reviews.
Data-Driven: Analytical, uncovering business insights, and driving data-based decisions.
Education: Master’s degree in technical and business courses.
Language: Proficient in English: from B2 to C1.

As a Customer Success Manager at Memurai, I'm committed to ensuring customer success, fostering product adoption, and driving growth for our distributed cloud solutions. My ability to navigate complexities and a customer-centric approach make me an asset in championing Memurai's commitment to excellence.

ebuero AG

As a dedicated commercial employee, my primary responsibility involves managing the entire sales process for potential business customers in the Italian Market and English-speaking countries. This comprehensive role spans from initial telephone contact (cold calling) to needs analysis and culminates in contract conclusion (deal closure, sign).

Key Responsibilities:

1. Sales Process Management: Guided potential business customers through the entire sales process, ensuring a seamless experience.
2. Executing Marketing Guidelines: Conducted needs analysis to identify client requirements and tailor solutions accordingly.
3. Sales Campaigns and Process Documentation:  Executed impactful sales campaigns to reach a diverse audience (Via outbound Marketing).
4. Documented processes efficiently using CRM systems for streamlined workflow and enhanced productivity by using Sugar and Atlassian.
4. International Customer Engagement: Collaborated with a team to inspire and engage customers on an international level.
5. Customized and set up successful user accounts in the B2B sector, ensuring tailored solutions.
6. Product implementation: Virtual Office Solutions based on Real Customer's needs.

Skills Acquired:

Customer Satisfaction: Focused on meeting and exceeding customer expectations.
Sales Processes: Executed the sales process efficiently from initiation to contract conclusion.
Customer Loyalty: Built strong relationships with clients, fostering loyalty and long-term partnerships.

In this role, my commitment lies in delivering tailored office solutions, contributing to company success, and ensuring high levels of customer satisfaction. My proficiency in sales processes and dedication to customer loyalty have been key drivers in achieving these objectives. Bonus: I learned to work with a multicultural team and, in particular, in a German environment with a German Methodology.

Digital Sales Specialist

ARAN Cucine

Commercial Office - Customer Specialist

As a member of the Italian commercial office, I played a crucial role in supporting local clients by delivering customer support, and technical assistance, and ensuring client satisfaction. My responsibilities encompassed providing fast and efficient assistance throughout the entire customer journey, from sales to post-sale support.

Key Responsibilities:

1. Comprehensive Customer Support: Delivered both customer and technical support, ensuring a seamless and efficient experience for clients.
2. Continuous Training: Engaged in continuous training to develop effective strategies for delivering excellent customer and technical support via phone and email.
3. Individualized Customer Treatment: Offered personalized assistance, treating each customer as an individual to enhance their purchasing experience.
4. Efficient Communication: Demonstrated excellent written and verbal communication skills for all inquiries, whether through phone calls, letters, emails, or secure messages.
5. Record and Document Management: Updated records and documents swiftly, navigating through different systems while understanding technical design details and specifics.

Key Skills and Useful Qualities:

Decision-Making: Made critical decisions while prioritizing customer-focused solutions.
Proactivity: Maintained a proactive approach to building and strengthening customer relationships.
Multi-System Proficiency: Demonstrated the ability to switch between different systems efficiently.
Technical Understanding: Grasped technical design details to address client inquiries effectively.

In this dynamic role, efficient communication, quick decision-making, and a customer-centric approach were crucial. My commitment to maintaining strong customer relationships and proactive problem-solving has been instrumental in providing exceptional support to our valued clients.

Technical Project Manager

LEROY MERLIN ITALIA S.R.L.

During my tenure at LEROY MERLIN, a global enterprise specializing in tailored home improvement solutions, my role in Sales After sales and Project Area revolved around delivering personalized, professional, and reliable service to customers in retail outlets. I actively managed projects with a comprehensive approach, achieving commercial goals while ensuring utmost customer satisfaction.

Key Achievements:

1. 360° Project Management: Successfully managed projects holistically, overseeing a seamless process from conception to completion.
2. Client Happiness: Prioritized customer satisfaction, finding fulfillment in witnessing the realization of their dreams, considering it the ultimate reward.
3. Global Impact and Sales Goal Achievement: Contributed to improving living environments and lifestyles worldwide, fostering a sense of purpose in my professional journey, while consistently reaching and exceeding sales goals.
4. Efficient Stock Check: Implemented a retail inventory management system for streamlined stock checks, significantly improving accuracy and efficiency in the process.
5. Display Maintenance and Optimization: Conducted comprehensive tasks such as studying displays, visual merchandising, price checks, and rotation, ensuring a visually appealing and organized retail environment.

This multifaceted experience at LEROY MERLIN has not only allowed me to excel in project management and customer service but also instilled in me the importance of efficiency in inventory management, achieving sales goals, and maintaining the visual appeal of retail displays. These achievements reflect my commitment to excellence and continuous improvement in the dynamic field of home improvement solutions.

Sales aftersales and project area

Watly

At FAI Costruzioni S.r.l., Cellino Attanasio (TE), I played a pivotal role in project management and coordination for the Watly partner project approved by HORIZON 2020, the EU framework for research and innovation.

About the Project:

Watly is a revolutionary thermodynamic computer designed to provide clean water, electricity, and connectivity through thermal solar power. As an engineer, I focused on the project development of the Model Prototype, enhancing technologies to optimize performance. Watly functions as a communication device, capable of collecting and transmitting various data types (videos, images, audios, texts, ratios) to the Internet and other compatible devices.

Project Contributions:

1. Technology Enhancement: Led the development of the Model Prototype, actively contributing to technological improvements.
2. Communication Device Development: Played a key role in shaping Watly into a versatile communication device capable of handling diverse data formats.
3. HORIZON 2020 Approval: Successfully navigated the approval process under the HORIZON 2020 program, ensuring compliance with EU research and innovation standards.

Project Goal:

The overarching goal of the Watly project is to provide unlimited and free energy, making it universally accessible and significantly enhancing the quality of life for all.

My involvement in this groundbreaking initiative has equipped me with valuable skills in project management, technological innovation, and adherence to rigorous research and innovation standards.

PS: The above summary is within the character limit. If you need further adjustments or specific details, feel free to let me know.

Project Developer

Hey there! I'm the Tech Community Builder and Sales Specialist you are looking for.

With expertise in Marketing and Digital Communications, I thrive on exploring the latest in technology, customer-centric strategies, dynamic sales and marketing, social media trends, and modern engineering management.

Ready to join the conversation? Let's connect and dive into the exciting intersection of tech innovation and digital transformation. Click 'Connect' and let's shape the future together! 🚀

Are you a tech company? Here's how I can elevate your game ↴

As a passionate Customer Success Manager and Tech Community Builder, I excel in helping B2B clients achieve their goals through innovative and human-centric digital marketing, empowering humans and IT solutions. Armed with a Master's in Engineering and specializing in Marketing and Communications, I fuse technical expertise, creative thinking, and effective communication to deliver unparalleled value and satisfaction to clients globally.

During my tenure at FLUOTEC or Hubject, I forged and nurtured robust relationships with European customers. Identifying upsell and cross-sell opportunities, I played a pivotal role in driving revenue growth. Collaborating seamlessly with product and engineering teams, I ensured customer feedback was woven into our product development roadmap. Conducting engaging product demos and training sessions, I secured customer retention and loyalty.

Passionate about unlocking unexpressed potential, reshaping human interactions with technologies, and propelling cognitive AI for B2B, I am now seeking fresh challenges and opportunities to leverage my skills and your client's experience. 

Ready to accelerate revenue and growth for your organization? 
Let's design and reach success, together.

As a Project Coordinator and Digital Communications Specialist, I work with international clients on projects of all sizes, complexities & sectors. I support my clients delivering quality projects across mainland Europe, MiddleEast and Asia.
I provide a consistent service and delivery process optimizing time and resources beyond boundaries.
Also, location intelligence for me plays an essential role in planning, managing & activating outdoor media campaigns. Optimize your geo-marketing campaigns & understand the “real-world” behavior of consumers with new data streams such as human mobility, social media & financial insights to hyper-target your campaigns spatially is the key for your successful digital-Marketing and Sales strategy.

What I bring to the company:

-5 years of work experience in CRM in technical fields.
-Ability to oversee projects and solid handling of project management tools.
-Ability to work autonomously and own relationships with customers.
-Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state-of-the-art setup.
-Proactive personality who enjoys speaking with customers.
-Strong communication skills to be able to convey messages to clients and team members.
-High-level stakeholder management skills & a great team player.

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Richard Mechaly

Maria Brizzi

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