Insight Research Group

- Provide strategy, operations, and analytics support to innovative healthtech (incl. VBC) and social impact orgs
- Past / current clients include: Optum, UCSF, Stupski, Honest
- Learn more at https://insightresearch.group

Principal

Flourish

- At Flourish, we offer programs to help leaders and executives prevent and manage burnout 
- We've worked with leaders and execs from world-class companies including: Google, Salesforce, Intuitive, Atlassian, and McKinsey
- Learn more at joinflourish.com

Co-Founder

Value-Based Care Partners

Consultant / Advisor

For A Reason

For A Reason provides life-long educational opportunities to children and young adults in Haiti. Learn more at forareason.org.

Board of Directors

DaVita Medical Group

Worked at the intersection of strategy and operations to develop and implement programs targeted at improving patient experience and retention.

Senior Analyst

Redwoods Analyst, Strategy and Special Projects

DaVita Kidney Care

Developed an updated comprehensive care management strategy to improve delivery of value-based care.

Redwoods Summer Analyst

Augmedix

Associate, Business Development and Business Intelligence

Intern, Business Development

I’m on a mission to help every human realize their full potential. I aspire to do this by vastly improving the delivery and outcomes of healthcare in the United States. 

I’m currently the CEO of Insight Research Group (boutique consulting practice helping healthtech and VBC companies grow) and co-founder of Flourish (evidence-based programs focused on fostering connection, promoting resilience and well-being, and helping individuals and teams flourish)

Prior, I worked on patient experience at DaVita Medical Group (acquired by United / Optum). I was also an early employee at Augmedix (Nasdaq: AUGX).

Richard Mancuso

SpaceX

Acts as the primary focal point in support of the Supply Chain Reliability, Supply Chain Technology and SpaceX Contract Management verticals in implementing, measuring, and reporting practices with regard to FAR 52.219-9.
• Serves as a technical lead for SpaceX supplier intelligence across all business verticals
• Established and enforced subcontracting performance metrics leveraging PowerBI
• Reports on behalf of SpaceX on all Subcontracting plans and practices via eSRS
• Supports multiple application software development initiatives focused on supplier intelligence
• Acts as a public conduit for prospective suppliers to solicit their capabilities | https://spacex.com/supplier

Small Business Liaison Officer

CR&A Custom, Inc.

Functions as a software development and process improvement manager supporting the ongoing improvement and development of the company's information systems.
• Developed and implemented a custom ERP system  utilizing the odoo framework (Python, XML, PostgreSQL) resulting in significant improvements in the Sales, Manufacturing, and Inventory Control verticals
• Developed a series of automation scripts to improve logistical throughput between vendors and clients (Elixir, Swoosh, Ecto, Twilio, TailwindCSS)
• Defines, documents, and optimizes all best practices / standard operating procedures for all verticals within the organization. (Sales, Marketing, Manufacturing, Logistics, etc.)
• Migrated the organization's email server and BI suite from Microsoft Exchange / Office to Google CP and share based products to optimize event management efficiency and enterprise wide communication
• Supports all operations from quote to completion of Sale Orders / Manufacturing Orders / Distribution / Logistics etc.

Enterprise Architect

NASA Jet Propulsion Laboratory

Acted as a logistics and facilities leader for JPL project teams with regard to operations involving the Spacecraft Assembly Facility (B179) and Assembly Test & Launch Operations.
● Acted as the SCRUM master for the smart.jpl.nasa.gov software implementations within the electronics
packaging and fabrication manufacturing org (356)
● Ensured the integrity of NASA critical infrastructure for the Spacecraft Assembly Facility and its support
equipment
● Supported logistical efforts with all flight project teams during Assembly Test and Launch Operations
● Developed and directed policy as the Section 356 safety representative conducting on-site reviews and
corrective actions
● Acted as the Covid Safety Facility representative during the Covid 19 pandemic from 2020 - 2021
● Supported the development and manufacturing configuration of the flight electronics & integration facility (B105 - Floors 2,3,4)

Spacecraft Assembly Facility / Operations Engineer

Supported the production and ongoing manufacturing operations of JPL facility 103 and 11 while improving on existing processes within the Electronics Packaging and Fabrication organization 356
● Developed and maintained a manufacturing solution software utilized to track the status of equipment life
cycle (PLM) supporting calibration, certification, and preventative maintenance to ensure capacity planning
● Reported on volume of production, quality control, and all other aspects of production
● Calculated such factors as types and quantities of items produced, materials used, frequency of defects, and production rates
● Promoted to Section Safety Coordinator overseeing safety of all groups relating to electronic packaging,
fabrication and technical services within Section 356 (approx. 250+ employees)

Production Control Analyst

USC Marshall Center for Global Supply Chain Management

Worked collaboratively with USC Medical to streamline processes for clinical research among four entities.
•	Designed comprehensive flow charts of all processes within the clinical trial process
•	Collaborated with research management to diagnose points of failure within the clinical trial process
•	Strategized with Lean Six team and research management to calculate DPMO and reconfigure trial process
•	Measured various KPIs to optimize the future process flow of the clinical research process

Lean Six Sigma Research Assistant

UC Innovation

Represented UC Innovation as a key point of contact for the sale of their Salesforce App Exchange products.
•	Collaborated with software engineering team to improve the ‘Cloud Explorer’ Salesforce product which resulted in a 21% increase in sales.
•	Assisted in lead generation campaigns for ‘Ascend’, ‘Cloud Explorer’, and ‘Rubrik’ Salesforce products
•	Provided pre-sales technical support and conducted / scheduled product demos

Sales Engineer

DreamHost

Collaborated in bi-weekly scrums to update software protocols and improve customer satisfaction.
•	Executed the re-development of a new UX/UI design for the DreamHost UX/UI team
•	Supported the networking and analytics team to incorporate google analytics gaining insight in customer traffic
•	Provided the development team with analytics in order to make informed decisions during each scrum

taplio

The Battle

Richard Mancuso

Christopher Rad

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