I help organisations figure out what their customers actually need, then build the systems to measure and improve it.

Currently, Manager Citizen Experience at Gemeente Den Haag, but my background is all over the map: 20 years across healthcare, consulting, and public sector. I've managed teams from 3 to 130+ people in 50+ countries, and I'm still figuring out what works and what doesn't.

I write a weekly newsletter called "Don't Mind Rick" about leadership and creativity. I've swum across the IJsselmeer multiple times, which is approximately 25km. I believe the best systems are invisible—they get out of your way so you can focus on what matters.

Dutch, English, and German speaker. Direct communicator who values evidence over eloquence.

I'm genuinely interested in conversations about customer experience, measurement challenges, public-sector innovation, and why most productivity tools create more work than they solve. Let's grab coffee if any of that resonates—I mean, actual coffee or tea, not a sales pitch disguised as networking.

Rick Mans

i love sharing stories and working on ideas from the ground up 

taplio

The Battle

Rick Mans

michael doyle

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