Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Founder & Design Partner

Google

I had three projects at Google I/O in 2017, two of them as a part of Android 8.0 “Oreo” launching in fall 2017.  As a part of the Android design team in London I led various system UI efforts, including the design for data access and management on Android Oreo Go targeting the "Next Billion Users".

In my time at Google I also worked on Enterprise (Google Apps), Ads (Google AdSense), Commerce (Google Offers), Maps (Google Maps for Mobile), Social (Google+ Local), Emerging Markets, Privacy and Search Ad Formats. I have facilitated many workshops and design sprints across the world, whilst working closely with UX researchers, Product Management and Engineering teams to design and deliver world class products and features.

Senior User Experience Designer / UX Lead

Skype

I worked on a couple of projects at Skype focusing on e-commerce and payment interfaces on both the Skype website and within the Skype client for Microsoft Windows.  I produced various ideas in the form of sketches, wireframes and high fidelity visual designs to simplify the purchase of hardware and Skype credit.  During my time here I also began designing some parts of the first Skype applications for mobile devices.

Interaction Designer

BBC Radio & Music Interactive

During my short time at the BBC I worked on a number of projects for Radio 1, 2 and Five Live.  I lead the interaction and visual design of the Five Live website during the 2006 World Cup campaign.  I ran a number of user studies on features and products for Radio 2, suggested and implemented improvements.  As well as supporting, I constantly pushed the boundaries of BBC processes and design standards to deliver innovative solutions.

Interactive Designer

Yahoo! Europe

As a part of the Ad Technology team I took responsibility for the user experience of rich-media advertising, both on UK, European homepages and throughout the Yahoo websites. This included advising on and upholding usability requirements with clients and the implementation of campaigns using various technologies. I delivered creative solutions, advice and consultancy to both internal and external clients, producing concept designs and prototypes for potential campaigns.

Designer & Front End Developer (Ad Tech)

DMG Radio

During my time in Australia I led the digital media for Nova 96.9fm in Sydney.  Again introducing User-centered Design practices to redesign the site for both user and business needs, also handling most of the technical implementation.  Essentially an extension to the work I'd done at Virgin in the UK.

Design Lead & Product Manager

Virgin Radio International Limited

Led the major re-design of the company's website, introducing user research and testing sessions to create a design that answered user and business needs, standing for almost 4 years.   Worked with external advertisers to create ground breaking cross-media campaigns.

Digital Media Design Lead

Ginger Media Group

I had far too much fun working for Chris Evan's Ginger Media Group on broadcast media websites, redesigning Virgin Radio's site entirely whilst trying to hang around the TFI Friday bar celeb' spotting as much as possible.

Oldroyd Publishing Group Ltd

A graphic design education, taught by old masters. :)

Print and Web Designer

A seasoned digital technology leader, designer, and strategist. I’m an expert in UX design, product & service design and user research.

Blending creative innovation with the power of insight to exceed results is what I do best.

Described as a product design strategy “game-changer”, “visionary”, “ideas guy” and “bloody nice chap”, I've reached 100s of millions of people with my work, worldwide. At Google I led design for and released 3 ground breaking products and features at Google I/O. During my decade at Google I worked on Google Maps, Search, Android and more. Other tech and media brands I've worked with include Skype, BBC, NHS, Yahoo, Virgin, Reed and some fantastic start-ups you haven’t heard of (yet).

I work alongside a range of roles from developers, product managers to managing directors and CEOs. But most importantly, customers and users — the result? Outcomes that increases customer loyalty and meets commercial objectives consistently.

In addition to ‘hands-on design’, workshop and design sprint facilitation I am a consultant to C-Level executives on product design strategies. Working with brands already remarkable in their field who want to push for increased growth. 

★	25 years’ experience in digital technology design, including 10 years at Google

★	I speak designer, customer, developer, executive, sales, user research, team building, product development life cycle, project management and product manager. 

★	It feels like a lifetime ago, but I also hold a 1st Class BA in Interactive Multimedia. 

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► About Thunk –  Thunk transforms businesses with digital product design.

We're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk

Rick Farrell

Randstad Digital

Scada Support Officer

Centra Networks

Senior Support Engineer

Implememting solutions using technologies such as Azure, O365, intune, Sharepoint.
Monitoring and maintaining I.T. infrastructure on premise and in the cloud.
Providing technical support and maintaining client relations nationwide.
Producing procedural and instructional documentation.

Managed Services Specialist

Smart Business Systems Pty Ltd

Managed services account manager supporting a large number of clients using windows servers and vmware,  hyper-v, Citrix.

2nd level systems support

Auto & General Services

Active Directory and DHCP support and administration
Google Apps accounts, calendars, resources and device management
Citrix XenApp & VMWare support, load monitoring and thin client support
IBM i-series supporting custom applications
IBM BigFix compliance, EndPoint security and fixlet creation and deployment
Atlassian Confluence collaboration software administration and technical document creation
Log all support requests using JIRA issue tracking application
Provide improvement solutions for processes and operations
Avaya site administration for the Avaya telephony system

Support Specialist

The Computer Man

Providing consultation for small business information technology requirements
Services provided from network infrastructure planning and installation
Windows server installation and support
Hardware supply, support and service
Software licensing, installation, troubleshooting and support

I.T. Consultant / Engineer

Myerscough College

Working in the I.T. department of a college, providing support for over 200 staff and 200 students.
Install, configure and support computers, software and peripherals
User, network and software administration including licence control
Maintain an efficient backup strategy
Liaise with suppliers for quotes on software and hardware.
Update college web/intranet pages as required.

Systems Administrator

Union Mills Business Centre

Install and manage a network of 3 servers running Windows 2000 Server, exchange, sql server and 50 workstations using Windows 98, NT, ME, XP and 2000 Professional.
Manage all aspects of the network from cabling to user admin and backups.
Identify resource requirements and liaise with suppliers of hardware, software and internet services.

IT Manager

Lancashire Fire and Rescue Service

Log all PC and network related fault calls onto database.
Provide updates on outstanding faults.
Provide assistance to officers throughout the site for computer related faults.

Helpdesk Support

ICL Fujitsu

Design and implement call logging database and reports using Access.
Provide advice & guidance on computers and peripherals to over 1000 users.
Train team members on work procedures and how to use the computer software.

Technical Support

An experienced and well trained I.T. Professional with more than 20 years’ experience managing all aspects of I.C.T. from small business to enterprise level, multi client or in house. 
Excellent communication skills and a sound understanding of customer service principles enables me to liaise with users, vendors and stakeholders, concisely and at a technical level to suit..  This knowledge and skillset combined with extensive experience of hardware, peripherals, systems and software from around the world spanning 4 decades enables, me to aligning IT services with business needs,  ensure incidents are resolved swiftly and projects are completed within scope while adhering to industry best practice.
Always willing to learn with a thirst for knowledge and the drive to succeed.
Do it right, do it once.

Hard working either alone or as part of a team.  A highly motivated individual who enjoys a challenge.  I have a proven track record for improving efficiency and finding solutions to reduce costs without sacrificing service.

Last but not least, a family man.  Father of four boys.  Great sense of humour,  Confident with a unique style.

Reach out for networking, skill sharing or just to  say Hello.

taplio

The Battle

Rick Farrell

Paul F.

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