Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Founder & Design Partner

Google

I had three projects at Google I/O in 2017, two of them as a part of Android 8.0 “Oreo” launching in fall 2017.  As a part of the Android design team in London I led various system UI efforts, including the design for data access and management on Android Oreo Go targeting the "Next Billion Users".

In my time at Google I also worked on Enterprise (Google Apps), Ads (Google AdSense), Commerce (Google Offers), Maps (Google Maps for Mobile), Social (Google+ Local), Emerging Markets, Privacy and Search Ad Formats. I have facilitated many workshops and design sprints across the world, whilst working closely with UX researchers, Product Management and Engineering teams to design and deliver world class products and features.

Senior User Experience Designer / UX Lead

Skype

I worked on a couple of projects at Skype focusing on e-commerce and payment interfaces on both the Skype website and within the Skype client for Microsoft Windows.  I produced various ideas in the form of sketches, wireframes and high fidelity visual designs to simplify the purchase of hardware and Skype credit.  During my time here I also began designing some parts of the first Skype applications for mobile devices.

Interaction Designer

BBC Radio & Music Interactive

During my short time at the BBC I worked on a number of projects for Radio 1, 2 and Five Live.  I lead the interaction and visual design of the Five Live website during the 2006 World Cup campaign.  I ran a number of user studies on features and products for Radio 2, suggested and implemented improvements.  As well as supporting, I constantly pushed the boundaries of BBC processes and design standards to deliver innovative solutions.

Interactive Designer

Yahoo! Europe

As a part of the Ad Technology team I took responsibility for the user experience of rich-media advertising, both on UK, European homepages and throughout the Yahoo websites. This included advising on and upholding usability requirements with clients and the implementation of campaigns using various technologies. I delivered creative solutions, advice and consultancy to both internal and external clients, producing concept designs and prototypes for potential campaigns.

Designer & Front End Developer (Ad Tech)

DMG Radio

During my time in Australia I led the digital media for Nova 96.9fm in Sydney.  Again introducing User-centered Design practices to redesign the site for both user and business needs, also handling most of the technical implementation.  Essentially an extension to the work I'd done at Virgin in the UK.

Design Lead & Product Manager

Virgin Radio International Limited

Led the major re-design of the company's website, introducing user research and testing sessions to create a design that answered user and business needs, standing for almost 4 years.   Worked with external advertisers to create ground breaking cross-media campaigns.

Digital Media Design Lead

Ginger Media Group

I had far too much fun working for Chris Evan's Ginger Media Group on broadcast media websites, redesigning Virgin Radio's site entirely whilst trying to hang around the TFI Friday bar celeb' spotting as much as possible.

Oldroyd Publishing Group Ltd

A graphic design education, taught by old masters. :)

Print and Web Designer

A seasoned digital technology leader, designer, and strategist. I’m an expert in UX design, product & service design and user research.

Blending creative innovation with the power of insight to exceed results is what I do best.

Described as a product design strategy “game-changer”, “visionary”, “ideas guy” and “bloody nice chap”, I've reached 100s of millions of people with my work, worldwide. At Google I led design for and released 3 ground breaking products and features at Google I/O. During my decade at Google I worked on Google Maps, Search, Android and more. Other tech and media brands I've worked with include Skype, BBC, NHS, Yahoo, Virgin, Reed and some fantastic start-ups you haven’t heard of (yet).

I work alongside a range of roles from developers, product managers to managing directors and CEOs. But most importantly, customers and users — the result? Outcomes that increases customer loyalty and meets commercial objectives consistently.

In addition to ‘hands-on design’, workshop and design sprint facilitation I am a consultant to C-Level executives on product design strategies. Working with brands already remarkable in their field who want to push for increased growth. 

★	25 years’ experience in digital technology design, including 10 years at Google

★	I speak designer, customer, developer, executive, sales, user research, team building, product development life cycle, project management and product manager. 

★	It feels like a lifetime ago, but I also hold a 1st Class BA in Interactive Multimedia. 

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► About Thunk –  Thunk transforms businesses with digital product design.

We're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk

Rick Farrell

Collinson

Curating Design Systems and supporting ongoing product development efforts for the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

Senior Designer, Product & Design Systems

Intapp

Worked at the intersection of two dedicated teams: Designers and Solution Architects, continuously improving the UX of an AI-powered cloud platform for financial and professional services users across the globe.

Product Design Lead, Industry Solutions

HubSpot

Led a 12-person UX team across US and EMEA, researching, designing, and optimising experiences for users in marketing, sales, and customer success organisations.

Co-led a 100+ person cross-functional product development line, including organisational design, goal definition, strategy, and operational process improvements.

Contributed to company-wide UX leadership team, supporting practice development and community-building programs for a 250+ person organisation of Product Design, Content Design, and Research professionals.

Director, Product Design

Autodesk

Led the UX function for Autodesk's Building Design products — a portfolio generating $900M+ in ARR including Autodesk Revit, Insight Energy Analysis, Advance Steel, and the Fabrication product line.  

Managed and developed an excellent 23-person team of design managers, architects, and individual contributors across USA, EMEA and APAC regions.

Supported Autodesk's ongoing mission to deliver a world-class, cross-industry cloud platform by connecting disparate ideas and teams, advocating for human-centered thinking at all levels, and contributing to the convergence of separate products into a cohesive platform experience.

Director, Experience Design

Led UX for Autodesk’s BIM for Construction organisation with direct responsibility for product design across a portfolio serving hundreds of thousands of users and driving $80M+ revenue, including Navisworks, BIM Collaborate, Takeoff and Assemble.

Managed, mentored, and developed teams of experience designers, researchers, content specialists, and front-end developers across EMEA and North America. Responsibility for hiring, growth, development, process and culture evolution, and developing new design leaders.

Worked as part of the Experience Design leadership team for Autodesk’s Construction Solutions division, tasked with building the design systems, culture, and practices required to rapidly integrate acquired products, innovate at scale, and transform Autodesk’s Construction Cloud from a collection of disparate point solutions to a unified platform with a cohesive user experience.

Helped transform company culture as a Certified Practitioner and Instructor in the LUMA system of Human-Centered Design, teaching hundreds of employees new ways of looking, understanding, and making, and acting in the role of UK Lead, driving the initial roll out the program nationwide.

Sr. Manager, Experience Design

Played a key role in crafting the vision for a reimagined BIM 360, a cloud-based solution for the AEC (Architecture, Engineering and Construction) space.

Carried out full-stack UX design for new connections between market-leading desktop tool, Autodesk Navisworks, and cloud-based collaboration platform, BIM 360 Glue.

Contributed to cross-company Human Interface Guidelines.

Became a certified practitioner in the LUMA system of innovation through Human-Centered Design.

Managed a team of UX designers and Content specialists through a period of rapid change.

User Experience Manager

Thunderhead

Played a leading role in crafting Thunderhead's ONE Engagement Hub SaaS customer engagement platform, an 'internal startup' within an established, market-leading organisation.

Worked with C-level staff and VPs of Product to define, elucidate, and communicate vision through research, storyboarding, and narrative-building.

Facilitated multiple workshops including product strategy, executive alignment, team onboarding, persona development and more.

Recruited, onboarded, and managed an excellent multi-national UX design team from the ground up.

Established and rolled out a unified visual language and interaction pattern library, working in close collaboration with Creative Director and Brand teams, resulting in a cohesive design system to accelerate product development and brand alignment.

Contributed to agile process transformation by weaving UX into Scrum- and Kanban-based development teams.

Principal UX Architect

Implemented design and UX practice into an enterprise software development team from the ground up.

Led user experience design for the Autodesk Navisworks product line, including major new features, enhancements, and a full UI redesign.

Designed a brand new and highly-rated iOS app - BIM 360 Glue for iPad - the first application to deliver multi-format building model viewing on mobile. Led user research, interaction design, UI design, testing, and iterative collaboration with development teams across UK and China.

Supported product management with strategy, road-mapping, and planning through facilitated workshops and by championing the adoption of User Story Mapping methodology.

Senior User Experience Designer

RE:SYSTEMS

Led design and project delivery of innovative flagship web applications for FIFA World Cup 2006 and UEFA Euro 2008, including custom-designed 3D stadium visualisations, attendee management, and seat allocation functionality.

Took my first step into people management, recruiting and leading a small multi-disciplinary design/development team.

Worked hands-on through all phases of product definition, UI design, interaction design, front-end development, and project management.

Designed and built a custom middleware application for dynamically mapping tournament seating inventories to the physical boundaries of stadium geometry using AutoCAD LISP, XML, and Adobe AIR.

Project Manager / Team Lead

Worked in a hybrid design/development role. 

Produced websites and applications for high-profile corporate clients.

Mastered a wide range of industry-standard tools and technologies.

Acted as team lead, producing team schedules and progress reports.

Rolled out the company's fist DDA web accessibility policy.

Web Designer / Developer

Hub Interactive Ltd

A highly successful 14-month industrial placement during the third year of a B.A. (Hons.) Interactive Multimedia degree

Web & Multimedia Developer (Student Placement)

I’m a designer, technologist, strategist, and leader, passionate about helping people be successful while delivering real business value. I’ve spent the last two decades doing just that, across design, development, management, and leadership roles.

My academic training and professional experience combine craft, strategy, and technical expertise.  I've spent most of my career in the enterprise, B2B, SaaS space, although I honed my skills and learned a lot by serving multiple clients in the world of creative agencies.

As a leader, I've had the honour of building, growing, and supporting teams of different shapes and sizes, developing a leadership style based on trust, psychological safety, and high-quality decision-making. And, as a certified instructor of innovation through human-centred design, I’ve found great joy in helping hundreds of people discover new ways of exploring, ideating, and solving problems, together.

taplio

The Battle

Rick Farrell

Andy Thelwell

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